Background

Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.

Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.

A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position. Brief description of approach to the assignment including below items:

• UN or NGO experience in a technical area
• Experience in supporting IT Infrastructure operations
• Field mission experience 

Travel:

UNDP will cover the cost of travel of the individual to the duty station, as well as their return to their home upon completion of their services. Travel costs are covered only in the event that the function will be undertaken physically in the duty station and excludes working from home arrangements. 

Office/Unit/Project Description:

The United Nations Development Programme (UNDP) Office of Information Technology and Management (ITM) is the organization’s primary provider of high-quality products of ICT systems and Green Energy services to a global network of 155+ country offices and UNDP partners worldwide.

The mission of ITM is to develop modern-age Smart Facilities which guarantees efficient, innovative and sustainable management of technologies for UN facilities, and consistency with Sustainable Development Goals (SDGs). We are committed to offer a framework of best practices, and to deliver simple-to-use, and standards-based support tools, to allow innovation to flourish throughout the organization.

Our primary motivations are to accompany the transition to greener technologies and to increase connectivity in challenging locations, in order to leave no one behind. More particularly, we are actively participating to Covid-19 Crisis Response, as Covid-19 has increased the need for digital collaboration and connectivity. On a more practical level, we do this to maintain organizational productivity using technology, improve stakeholders well-being, optimize financial efficiency, and serve as a showcase for development at local level.

ITM office in Copenhagen is expanding the team in supporting Internet of Things (IoT) areas to align with Digital transformation agenda of the organization and Smart Facilities initiative. IoT is the one of the emerging areas under 4th industrial revolution and the technology to support IoT is quite broad and has full of potentials.ITM is building IoT-As-A-Service portfolio using sensors-based devices and transmission technologies such as LoRaWAN, BLE, Zigbee, NB-IoT, LTE-M, etc in order to provide/create Smart UN Facilities in UNDP Country Office globally.

The Global ICT Specialist is responsible for leading engineering activities, research and development, building new solutions using emerging/solid technologies and providing continuous operation support when needed. The specialist engineer is also playing a critical role in expanding IoT service and Smart Facilities projects in the whole UN System. The engineer answers all inquiries, respond to emails and perform in-person support sessions which require a combination of technical and interpersonal attributes, good judgement, clear communication skills and the ability to help others are integral qualities.

Institutional Arrangement:

• On a day-to-day basis, the contractor will be working with and directly reporting to the Manager of Smart Infrastructure and Connectivity Unit (SICU).
• The Global ICT Advisor has the overall responsibility to guide the both the Manager of SICU and the Contractor.
• Progress reporting will be done in the monthly team meeting and also Weekly Meetings.

Duties and Responsibilities

Scope of Work 

The contractor is required to play a significant role as guided by the Manager of Smart Infrastructure and Connectivity Unit (SICU) in achieving the following tasks:

• Engineering Operation: The contractor will be responsible for performing engineering research for IT infrastructure development, IoT technolog/infrastructure development and developing solutions for UNDP Country offices and government projects managed/sponsored by UNDP. And also the contractor will be leading the systems integration with corporate platform/systems in Microsoft Azure, testing the sensors and the gateways, testing the whole infrastructure chain, and providing full operation support after commissioning occasionally whenever needed.
• Troubleshooting and Resolution: The contractor will be providing technical support resolve issues related to network and connectivity using standard procedures to troubleshoot and resolve any issues concerning the infrastructure as per SLA; working with the Country Offices (CO) IT teams, HQ team and vendors to ensure performance.
• Alarm handling and escalation: The contractor is responsible to handle incoming incidents through UNall ITSM platform and monitor alarms sent by NMS/dashboard. The contract should be working together with GNOC team and escalate incidents or issue which are complex to handle and that needs vendor or Level-3 supports intervention.
• Capacity building and field operation support: Conduct capacity building exercises by hosting global webinars, trainings and on-site operational support as required by UNDP COs with the consultation of GNOC lead and management guidance.
• Development of IT systems: Assist development of support operation procedure and structure to provide efficient/fast responses, developing manuals/guidelines to help/educate end-users, to develop ICT resources and assets tracking system.
• Client Interaction: Regularly interact with ICT managers from UNDP Country Offices to identify needs and gaps that needs to be attended and offer technical support requirements to COs with the consultation of Team lead and line supervisor.
• Documentation and ISO 9001 Compliance: Write documentation related to engineering operation, but not limited to, procedures, system documentation, technical guides, conformity and corrective reports, and user feedback. Monitor and ensure compliance with corporate standards and ISO 9001:2008 of both the roll-out process and documentation.

Competencies

UN CORE VALUES AND COMPETENCIES

Professionalism: Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Communication:Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed.

Client Orientation: Considers all those to whom services are provided to be "clients " and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

Required Skills and Experience