Consultant for Business Process Re-engineering

Location : Home based with travel
Application Deadline :24-Feb-12 (Midnight New York, USA)
Type of Contract :Individual Contract
Post Level :International Consultant
Languages Required :
Starting Date :
(date when the selected candidate is expected to start)
Duration of Initial Contract :Intermittent services. Initial term of 1 year, with possibility of 2 yearly extensions upon satisfac
Expected Duration of Assignment :Up to 3 years


The Consultant will contribute to the business process and business realignment related work of the Management Consulting Team (MCT), which is part of the Bureau of Management (BOM). The MCT undertakes business process improvement and realignment work as part of its ongoing support to Country Offices and Headquarter Units of UNDP, as well as United Nations Country Teams (UNCTs) as requested (hereafter referred to as ‘clients’).

The Consultant will primarily collaborate with the core members of the Management Consulting Team as well as other staff members from across the organization, and will form part of the MCT extended network, in order to jointly produce deliverables as agreed with the clients. Also, when required, contributions will be solicited from the Consultant to update specific sections of the internal ‘Toolkit for Managing Change’ to which the Consultant will be given access if applicable

Duties and Responsibilities

Expected Outputs and Deliverables:

The consultant is expected to contribute high-quality outputs in the following areas, individually or in conjunction with other MCT team members:

  • Facilitation and support to re-engineering and mapping of business processes as part of MCT engagements.
  • Quality change management consulting services to Country Offices realignment exercises.

Deliverables include but are not limited to the following:

  • Re-engineered and mapped business processes as part of engagements, documented as Standard Operating Procedures.
  • Recommendations for documenting internal controls and delegations of authority based on the corporate Internal Control Framework.
  • Action Plans formulated in a manner that ensures implementation of new business processes.
  • Quality services and advice provided to Country Offices on all elements of change management following the corporate change management methodology that is based on industry standards, through missions and post-mission support
    Codification of best practices to be incorporated into the ‘Toolkit for Managing Change’ and in engagement preparation materials, such as PowerPoint presentations, participatory exercises, analysis tools, etc.
  • Deliverables are typically pre-identified and agreed upon between the client (CO, HQ, etc.), the MCT and the Consultant. The MCT will review and certify all deliverables, before submission to the client.

Institutional Arrangements:

The Consultant will be supervised by the Deputy Coordinator under the overall guidance of the Coordinator of the MCT.  While clients have to be satisfied with the quality of outputs provided by the Consultant, the MCT Deputy Coordinator will certify deliverables for payment. The Consultant is expected to display behavior consistent with UNDP’s mandate as well as the MCT’s mission and approach, which will be elaborated upon as part of the induction of the Consultant. Should unexpected discrepancies in expectations arise, between the Consultant, the clients, as well as the MCT, the Consultant is expected to raise these pro-actively and work with the Deputy Coordinator in resolving them. 

The Consultant is required to produce Engagement/Mission Reports plus any relevant annexes, such as Standard Operating Procedures, Action Plans etc. as part of an engagement team or in case the mission is undertaken by him/herself in his/her own accord.  The intellectual property of any and all deliverables under this consultancy will belong to UNDP.

At the request of the Deputy Coordinator, the Consultant is also expected to attend, in person or virtually, engagement planning meetings, briefings, debriefings etc., as well as any applicable Team Meetings. A Skype account is necessary for ongoing communications with the MCT.  The Consultant is expected to provide his/her own laptop computer with internet access. The MCT will provide support with agenda planning for missions as well as some limited logistical support for travel arrangements. This includes booking of air tickets, hotels and visa facilitation when required.

Duration of Work:

The contract consists of two parts:

  • 3 fixed days per month, dedicated to engagement planning, follow up (via home office, no need for physical presence) and content development, when required.
  • Intermittent: Engagement missions’ preparation, execution and drafting deliverables (reports, standard operating procedures, action plans, etc.) (Preparation and deliverables via home office, mission locations as directed by the MCT).

The Consultant is expected to roughly undertake 5-10 day missions to any given country, estimated to be up to 5-6 times per year. For Country Office missions, the standard UN Daily Subsistence Allowance (DSA) plus terminals will be paid in accordance to the rules. Days billable for mission preparation and deliverables will be determined in cooperation with the MCT. These days are to be undertaken via home office.

Due to the client driven nature of MCT engagements, the scheduling and frequency of missions cannot be foreseen. Every effort will be made to accommodate all parties involved.  Travel usually takes place over weekend. 50% of the daily fee will be paid out for travel days (most direct route). DSA will be paid out in accordance to UN rules for all working days in-country.  No DSA will be paid out for travel days.  The Consultant will be given an induction both on substantive inputs as well as logistical arrangements more broadly. This includes also access to compulsory online Security Trainings.

Duty Station:

The Consultant is expected to work from his/ her home location (internet access and a Skype account is required)  unless he/she is requested to participate in a mission engagement on behalf of or with the MCT. In this case, the travel to the respective office constitutes official duty travel as per the above.  It might become necessary for the Consultant to participate in strategic planning meetings and workshops on site with the MCT. Such travel constitutes also official travel and will be authorized if and when necessary.

Scope of Price Proposal and Schedule of Payments:

The contract is based on a daily fee, with two components:

  • Three (3) fixed days will the paid monthly to the consultant as indicated above.
  • The retainer part of the contract will be activated when missions are undertaken. For those days which will be estimated in advance, payment will be made upon submission of the mutually agreed deliverables, upon certification by the Deputy Coordinator. Along the deliverables, a simple table should be submitted indicating the days worked on a particular mission/ engagement. Travel days are paid at 50% of the daily fee rate. No DSA is paid out for travel days.
    DSA and terminals will be paid in accordance with UN rules for all days worked in-country.

Recommended Presentation of Offer :
For purposes of fairness, please submit your proposal as follows:

  • Personal CV and P11 –Please also include three referees
  • Technical proposal, which is a brief description of why you consider yourself suitable for the assignment indicating clearly the required qualifications stated above on business process reengineering and any experience you might have handling change processes.
  • Financial proposal stating your daily fee. Please take note that the DSA and travel payments are regulated as stated above and not part of the price proposal.


See qualifications section below.

Required Skills and Experience

Qualifications of the Successful Consultant :


  • University degree in business administration, economics, social sciences or other related disciple. 


  • Minimum 10 years of relevant work experience. Previous UN(DP) and/or public sector experience is preferred.
  • Solid demonstrated experience with business process reengineering, incl. methodologies.
  • Experience with participatory methods, questionnaires is preferred.
  • Full proficiency in the use of software packages in particular Excel, MS Powerpoint and MS Visio are required.
  • Knowledge of any other software packages preferred.
  • Knowledge of change management approaches and ERP systems required. Specific knowledge of UNDP’s approach and ERP system is a significant advantage.


  • Fluency in English is required.
  • Fluency in other UN languages, particularly French and/or Spanish is preferred.  

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

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