UNDP Jobs - 28643- ICT Analyst (Manager) (For Indonesian nationality

ICT Analyst (Manager) (For Indonesian nationality only) (FOR UN ROSTER)

Location :

Jakarta, INDONESIA

Type of Contract :

FTA Local

Starting Date :

Application Deadline :

12-May-12 (Midnight New York, USA)

Post Level :

NO-B

Duration of Initial Contract :

12 months

Languages Required :

English

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

I. Organizational Context

The United Nations system in Indonesia works as a team to develop the best strategy to respond to national needs and plans, building on agency asset. To support its operations, UN Indonesia is opening vacancies for roster of qualified personnel.Candidates will be assessed by UN Human Resources team for particular type/level of function.

Under the guidance and direct supervision of the DRR/DCD or Operations Manager, the ICT Analyst manages ICT services, develops and implements ICT management systems, provides information management tools and technology infrastructure in medium and large Country Offices. The ICT Analyst is responsible for review of and advice on the use of new technologies that will enhance the CO productivity. The ICT Analyst promotes a client-oriented approach.

The ICT Analyst heads the ICT Team and supervises staff in the team. The ICT Analyst works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO and UNDP HQs staff for resolving complex ICT-related issues, liaises with Regional Information Officer (RIO), the Regional Bureau Information Manager (RBIM), OIST staff.

Duties and Responsibilities

II. Functions / Key Results Expected

Summary of key functions:

Implementation of ICT strategies and introduction/implementation of new technologies
Development of information and documentation management system
Management of CO hardware and software packages
Networks administration
Provision of web management services
Facilitation of knowledge building and knowledge sharing

1. Ensures implementation of ICT strategies and introduction and implementation of new technologies, focusing on achievement of the following results:

Full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT.
CO ICT business processes mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management, control of the workflows in the ICT team.
Participation in the office business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management.
Conduct of market research and analysis, and introduction of new technology for country office system updating and improvement.
Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets.
Development and update of the ICT annual plan and road map. Development and update of the business continuity plan, disaster recovery plan, ICT infrastructure and training plans. Follow up on their implementation.
Provision of support to the use of Atlas (UNDP’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.
Leadership of the ICT team for effective and client-oriented services.

2. Ensures development of information and documentation management system focusing on the achievement of the following results:

Development and implementation of CO information and documentation management system in accordance with UNDP policy and the country office needs.

3. Manages CO hardware and software packages, focusing on the achievement of the following results:

CO hardware and software platforms meet the UNDP corporate standards and the CO key business processes.
Provision of advice on maintenance of equipment and acquisition of hardware supplies
Supervision of the implementation of corporate UNDP systems.
Development of new software for high impact results (e.g. office management system, e- registry, intranet, etc).

4. Ensures efficient networks administration, focusing on achievement of the following results:

Monitoring of the computing resources to provide a stable and responsive environment.
Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.
Monitoring of backup and restoration procedures for both server and local drives.
Timely upgrade of LAN infrastructure and Internet connectivity to meet UNDP requirements.
Provision of technical advice on network administration to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided.

5. Provides web management services, focusing on achievement of the following results:

Identification of opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g. office management systems, donor profile software, knowledge management systems).
Creation and technical maintenance of the CO websites and Intranet.
Provision of technical advice on web management to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided.

6. Ensure facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
Organization of training for the operations/projects staff on ICT issues.
Synthesis of lessons learned and best practices directly linked to ICT management.
Sound contributions to knowledge networks and communities of practice.

III. Impact of Results

The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

Competencies

IV. Competencies and Critical Success Factors

Functional Competencies:

Building Strategic Partnerships

Level 1.2: Maintaining a network of contacts

Maintains an established network of contacts for general information sharing and to remain up-to-date on partnership related issues

Promoting Organizational Learning and Knowledge Sharing

Level 1.2: Basic research and analysis

Generates new ideas and approaches, researches best practices and proposes new, more effective ways of doing things
Documents and analyses innovative strategies and new approaches

Job Knowledge/Technical Expertise

Level 1.2: Fundamental knowledge of own discipline

Understands and applies fundamental concepts and principles of a professional discipline or technical specialty relating to the position
Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
Identifies new and better approaches to work processes and incorporates the same in his/her work
Analyzes the requirements and synthesizes proposals
Strives to keep job knowledge up-to-date through self-directed study and other means of learning
Demonstrates good knowledge of information technology and applies it in work assignments

Promoting Organizational Change and Development

Level 1.2: Basic research and analysis

Demonstrates ability to diagnose problems and identifies and communicates processes to support change initiatives

Design and Implementation of Management Systems

Level 1.2: Research and analysis and making recommendations on management systems

Maintains information/databases on system design features
Develops simple system components

Client Orientation

Level 1.2: Establishing effective client relationships

Researches potential solutions to internal and external client needs and reports back in a timely, succinct and appropriate fashion
Organizes and prioritizes work schedule to meet client needs and deadlines
Establishes, builds and sustains effective relationships within the work unit and with internal and external clients

Promoting Accountability and Results-Based Management
Level 1.2: Basic monitoring

Gathers, analyzes and disseminates information on best practice in accountability and results-based management systems

Core Competencies:

Demonstrating/safeguarding ethics and integrity
Demonstrate corporate knowledge and sound judgment
Self-development, initiative-taking
Acting as a team player and facilitating team work
Facilitating and encouraging open communication in the team, communicating effectively
Creating synergies through self-control
Managing conflict
Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member.
Informed and transparent decision making

Required Skills and Experience

V. Recruitment Qualifications

Education:

Master’s degree in Information systems, Information Management or Bachelors with four years of experience in,Computer Science or related discipline. Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE). If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

2 years of relevant working experience, including development and implementation of ICT strategies, management and supervision of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design and development of web-based office applications.

Language Requirements:

Fluency in the UN language and national language of the duty station.

APPLICANT MUST COMPLETE P11 FORM AND SUBMIT AS PART OF THEIR APPLICATION . Click here to down load the form P11

Female candidates are encouraged to apply

UN Indonesia reserves the right to select one or more candidates from this vacancy announcement.We may also retain applications and consider candidates applying to this post for other similar positions with UN Indonesia at the same grade level and with similar job description, experience and education requirements.