Background

In view of the award of a project to design and deploy a databank management system at the Bureau of Public Procurement (BPP) at their premises at 11, Suleiman Barau Crescent, Off Ibrahim Taiwo Street, Aso-Villa, Abuja by United Nations Office on Drugs and Crime (UNODC) and to be implemented by the ITS Abuja Team, there is a need for the commencement of implementation activities for the project titled GLOT29ING, hence positions to be filled for the successful coordination and implementation of project deliverables at specified timeline and knowledge would be transferred to BPP’s appointed ICT Unit before closure of project.

Under the guidance and direct supervision of the Network Team Leader and IT Infrastructure Projects Officer, the Data Centre Support Technician provides technical and maintenance support services to the ICT unit, and technology infrastructure at BPP and various IT Infrastructure Projects. The Data Centre Support Technician promotes a client-oriented approach.

The Data Centre Support Technician works in close collaboration with the Networks team at BPP and various IT projects and partially at CO for resolving ICT-related issues.

Duties and Responsibilities

Summary of key functions:

• Support to implementation of ICT systems;
• Effective functioning of the CO hardware packages;
• Support to networks and  electrical administration;
• Provision of administrative and helpdesk support;
• Facilitation of knowledge building and knowledge sharing.

• Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
• Provision of inputs to the result-oriented Unit workplan.

• Performance of routine technical tasks, including changing of hardware electronic components (network racks and accessories, network wiring, power sources, etc.) and routine maintenance and repairs;
• Support in the installation of network and IT equipment and accessories;
• Support to systems administration team in the installation and removal of servers and IT equipment at the Data Centre;
• Ensure daily cleaning and maintenance of the raised floor, reporting changes to damaged tiles as and when due.

• Response to user needs and questions regarding network access and system maintenance or troubleshooting;
• Assist in the installation of server Racks and Network Cabinet; handle physical installation and coupling of Rack infrastructure; handle sorting of rack accessory and component arrangement based on coding; ensure accurate installation of rack monitoring accessories which includes temperature meter, panel fans, humidity meter and any other available rack accessory;
• Ensure electrical wiring and cabling under the raised floor is accurate and constantly functioning.

Assist to provide helpdesk  and  network cabling support  as the need will arise.

Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

• Participation and assistance in the organization of training for the CO staff on ICT issues;
• Contributions to knowledge networks and communities of practice.

Competencies

Operational Effectiveness:

• Ability to perform a variety of repetitive and routine tasks and duties related to ICT;
• Ability to review data, identify and adjust discrepancies;
• Ability to handle a large volume of work possibly under time constraints;
• Good knowledge of administrative rules and regulations;
• Detailed knowledge and understanding of clerical, administrative, secretarial best practices and procedures, in-depth knowledge of office software applications relating to word processing data management presentation, ATLAS, as required;
• Ability to operate and maintain a variety of computerized business machines and office equipment in order to provide efficient delivery of service;
• Ability to organize and complete multiple tasks by establishing priorities.

Managing Data:

• Collects and compiles data with speed and accuracy identifying what is relevant and discarding what is not, records it in an accessible manner and maintains data bases;
• Thoroughly and methodically collects, verifies and records data demonstrating attention to detail and identifying and correcting errors on own initiative;
• Transmits file data; creates and generate queries, reports and documents utilizing databases, spreadsheets, communications and other software packages with speed and accuracy;
• Interprets data, draws conclusions and/or identifies patterns which support the work of others.

Managing Documnents, Correspondence and Reports:

• Creates, edits and presents information (queries, reports, documents)  in visually pleasing, clear and presentable formats  such as tables, forms, presentations, briefing notes/books and reports using advanced word processing and presentation functions and basic database and spreadsheet software;
• Edits, formats and provides inputs to correspondence, reports, documents and/or presentations using work processing, spreadsheets and databases meeting quality standards and requiring minimal correction;
• Shows sound grasp of grammar, spelling and structure in the required language;
• Ensures correspondence, reports and documents comply with established UN standards;
• Ability to produce accurate and well documented records conforming to the required standard.

Planning, Organizing and Multi-Tasking:

• Organizes and accurately completes multiple tasks by establishing priorities while taking into consideration special assignments, frequent interruptions, deadlines, available resources and multiple reporting relationships;
• Plans, coordinates and organises workload while remaining aware of changing priorities and competing deadlines
• Demonstrates ability to quickly shift from one task to another to meet multiple support needs;
• Establishes, builds and maintains effective working relationships with staff and clients to facilitate the provision of support;
• Promoting learning and knowledge management/sharing is the responsibility of each staff member.

Required Skills and Experience

Education:   

• Technical Certificate in Mechanical work, with Federal Ministry of Works Trade Test I to III.

Experience:   

• 4 years of relevant working experience hands-on experience in equipment setup, gadget coupling and installation;
• Familiarity with heavy duty and handy man services which include lifting of heavy objects and installation is a great asset.

Language Requirements:   

• Fluency in the UN and national language of the duty station.

Interested Candidates should apply online through the website by clicking on the Apply now button. The system will prompt you to upload a CV on the next page.

Please note that instead of a CV you're required to download the UNDP Personnel History Form (P11) from the following link http://sas.undp.org/Documents/P11_Personal_history_form.doc  Complete it and upload when prompted.

Applications without a fully completed P11 form will not be considered. Only applicants that are shortlisted will be contacted.

The system will only allow for one attachment.

The UN  is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.