1. Supports development and/or implementation of new and legacy ICT systems, focusing on achievement of the following results:
· Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
· Provision of inputs to the result-oriented Unit work plan.
2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:
· Performance of routine technical tasks, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
· Support in the installation of commercial and in-house developed software and related upgrades
· Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
3. Supports networks administration, focusing on achievement of the following results:
· Response to user needs and questions regarding network access.
· Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance in off-site storage of backups.
4. Provides administrative support, focusing on achievement of the following results:
· Maintenance of an up-to-date inventory of software and hardware.
· Maintenance of a library of ICT related reference materials.
· Maintenance of the inventory and stock of supplies and spare parts
· Provision of ICT support to key events inside and outside the office.
· Provision of ICT support to videoconferences and on-line webcasting.
· Maintenance of Unit’s files, logs
· Preparation of routine correspondence, faxes, memoranda and reports in accordance with CO SOP.
· Extracting, inputting, copying and filing data from various sources.
5. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:
· Participation and assistance in the organization of training for the CO staff on ICT issues.
· Contributions to knowledge networks and communities of practice.