UNDP Jobs - 32263- ICT Support Clerk

ICT SUPPORT CLERK
Location :	GUATEMALA, GUATEMALA
Application Deadline :	07-Sep-12
Type of Contract :	Service Contract
Post Level :	SC-4
Languages Required :	English Spanish
Starting Date : (date when the selected candidate is expected to start)	01-Oct-2012
Duration of Initial Contract :	Six months (renewable)
Background
Under the guidance and direct supervision of the ICT Associate, the ICT Support Clerk provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools, software development and technology infrastructure in a large Country Office. The ICT Support Clerk promotes a client-oriented approach. The ICT Support Clerk works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in a large CO and UNDP HQ staff for resolving ICT-related issues.
Duties and Responsibilities
1. Supports development and/or implementation of new and legacy ICT systems, focusing on achievement of the following results: · Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. · Provision of inputs to the result-oriented Unit work plan. 2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results: · Performance of routine technical tasks, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs. · Support in the installation of commercial and in-house developed software and related upgrades · Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention. 3. Supports networks administration, focusing on achievement of the following results: · Response to user needs and questions regarding network access. · Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance in off-site storage of backups. 4. Provides administrative support, focusing on achievement of the following results: · Maintenance of an up-to-date inventory of software and hardware. · Maintenance of a library of ICT related reference materials. · Maintenance of the inventory and stock of supplies and spare parts · Provision of ICT support to key events inside and outside the office. · Provision of ICT support to videoconferences and on-line webcasting. · Maintenance of Unit’s files, logs · Preparation of routine correspondence, faxes, memoranda and reports in accordance with CO SOP. · Extracting, inputting, copying and filing data from various sources. 5. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results: · Participation and assistance in the organization of training for the CO staff on ICT issues. · Contributions to knowledge networks and communities of practice.
Competencies
Corporate Competencies: · Demonstrates commitment to UNDP’s mission, vision and values · Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability Functional Competencies: Knowledge Management and Learning · Shares knowledge and experience and provides helpful advice to others in the office Development and Operational Effectiveness · Ability to provide basic IT support services Good administrative skills Ability to review a variety of data, identify and adjust data discrepancies Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web applications and network administration, ERP Ability to work in a team environment. Leadership and Self-Management Focuses on result for the client and responds positively to feedback Consistently approaches work with energy and a positive, constructive attitude Demonstrates openness to change and ability to manage complexity
Required Skills and Experience
Education: · Secondary education with specialized formal training on ICT systems, business software (Microsoft Office) and web-based applications. Microsoft Certified related courses are required. CCNA Certification, Microsoft Certified Professional (MCP) is desirable but not required Experience and Knowledge: · 3 years of relevant working experience in ICT, users support, software development and administration. · Experience and strong knowledge to manage servers infrastructure (Windows Server 2008, Active Directory, DFS Replication, SQL 2008, IIS, WSUS, MS Exchange 2007, SCCM, SharePoint 2010) and WorkStation (Windows XP/7, Office 2007/2010, MS Visio). · Client-Server and Web-Base Software development experience using VisualStudio ASPX.NET, HTML, ASP and DBMS (MS Access / SQL Server 2008) are required. The use of Macromedia Dreamweaver and flash are desirable but not required. · Strong knowledge on software development standards. DB modeling/normalization (MS Visio 2010) and syntax codification standards compliance are required. Knowledge of Microsoft Solution Framework methodology is desirable but no required. · Knowledge and Document Sharing implementation/management using SharePoint 2010 is highly desirable. Languages required: · Fluency in Spanish and working knowledge of English. Fluency in English is highly desirable. PROCEDURE TO APPLY: 1. Click on "Apply Now" 2. Fill out the information in the required fields. 3. When finished, click "Submit Application". 4. The system will be prompted to upload a file on the next page after "submit application". Then, you must attach the Personal History Form SCs and SSAs P11 (available in http://www.undp.org.gt/frmJobs.aspx), duly completed and signed. IMPORTANT NOTICE: · UPLOAD P11 FORM. DO NOT UPLOAD YOUR PERSONAL CV · If the P11 Form is incomplete and/or not signed, your application will not be processed.

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.