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INFORMATION MANAGEMENT ASSOCIATE (IMA)
|Location :||HQ, New York, UNITED STATES OF AMERICA|
|Application Deadline :||29-Mar-13|
|Type of Contract :||FTA Local|
|Post Level :||GS-7|
|Languages Required :||English|
|Duration of Initial Contract :||1 Year|
All posts in the GS categories are subject to local recruitment.
Internally advertised General Service (GS) fixed-term appointment (FTA) positions located in Headquarters are open to GS staff members currently serving in New York/Washington D.C. who hold a UNDP permanent or FTA who are either US Permanent Residents, US citizens or holders of a valid G4 visa at the time of their application and whose G4 visa has been acquired on account of their employment in the UN Systems based in New York or Washington, DC.
Externally advertised GS fixed-term appointment and temporary appointment (TA) positions located in New York/Washington D.C. are open to candidates who are either US Permanent Residents, US Citizens or holders of a valid G4 visa at the time of their application and whose G4 visa has been acquired on account of their employment in the UN Systems based in New York or Washington, DC.
Current UNDP GS staff serving outside of HQ must meet the eligibility criteria stated above prior to their application.
Selected candidates who meet the above mentioned eligibility criteria are responsible for their own travel and/or relocation costs.
Selection to GS fixed-term appointment positions at Headquarters requires passing a UN administered clerical test (ASAT).
Applicants under serious consideration for short-listing of posts requiring accountancy and finance skills, must take the UNDP Accountancy and Finance Test (UNDP AFT) prior to short-listing.
The United Nations Development Programme (UNDP) is the global development network of the United Nations system that is on the ground in 177 countries, with its Headquarters in New York, USA.
BoM is a central Bureau of UNDP Headquarters that deals with the development of corporate strategies, policies, tools and systems in the key management areas of human resources, finance and administration, budget, procurement, information and communications technology, legal, security, management consulting, and multi-partner trust funds. Drawing on sound analytics and a risk-management approach, BoM supports UNDP in the achievement of development results through management advice, innovative business solutions and other corporate services in operations management in line with evolving needs and expectations of development partners and international best practices. BoM also oversees policy adherence in operations management, safeguarding UNDP’s accountability vis-à-vis United Nations Member States and other relevant partners.
The Directorate of the Bureau of Management (BoM) consists of a small team advising and supporting the Assistant Administrator/Director and Deputy Directors of BoM on a wide range of management issues with significant corporate implications. The Directorate is also responsible for integrating and coordinating activities of 9 BoM Units. The IMA is part of the Directorate and reports to the Management Advisor in the BoM Directorate.
Impact of Results
BoM personnel rely heavily on reliable, secure and user-friendly IT solutions, including hardware, software, systems and tools, to ensure effective response to multiple business needs. The IMA plays a critical role in making sure that all these solutions are available to users and operate appropriately. Lack of necessary knowledge and skills, errors resulting from the lack of discipline, accurateness and follow-up, as well as untimely resolution of problems have a severe negative effect on the BoM personnel’s ability to fulfill their responsibilities and deliver effective services to clients.
Duties and Responsibilities
Under the general supervision of the Management Specialist in the Directorate, BoM, and under the technical guidance of the Manager of Network and Desktop Services of the Office of Information Systems and Technology (OIST), the Information Management Associate (IMA) is to provide daily ICT, including systems, support to all personnel of the BoM Directorate, ACP, and MCT as well as personnel of the OFRM located on the 17th floor of DC-1. Such support includes technical support to end-users, including relevant training, as well as implementation of corporate solutions and related change management support in the assigned units. The IMA must ensure proper configuration, design and operation of the network/desktop infrastructure, workstation hardware/software and ICT productivity tools and utilities. (S)he will work in close cooperation with technical staff from OIST, subject matter experts from vendors and suppliers, helpdesk, IMAs and LAN managers from other units/offices.
More specifically, the incumbent will be accountable for the following functions and responsibilities:
Effective user-support, including in the resolution of IT related issues
Support to IT learning and knowledge sharing
Support to communications, knowledge and information management
ICT procurement and asset management
Managing complexity and delivery of results:
Personal impact and effectiveness:
Required Skills and Experience
The selected applicants will be required to sit for the United Nations Administrative Support Assessment Test (UN-ASAT).
|Click here for important information for US Permanent Residents ('Green Card' holders).|
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.