Background

The United Nations Country Team in Somalia (UNCT) provides leadership, operational support and oversight of the security management system to enable the safest and most efficient conduct of the programmes and activities of the United Nations System. UNCT in Somalia supports all UN Agencies in Somalia through security advice and guidance so as to enable the UN Agencies to conduct their operations in the safest way possible.

The Radio Room Supervisor works in close collaboration with the UNDSS Field Security COs and UN Local Security Assistants and other UN staff members (especially Security Wardens) in providing support on telecom related issues.

Under the direct supervision of the Field Security Coordination Officer for Garowe, the Radio Room Supervisor will be responsible for the day to day administration of the 24/7 operation of the Radio Room which will serve as the UN radio room for the area.

The Radio Room Supervisor works in close collaboration with the UN DSS Officer and UN DSS Assistants and other UN staff members in Garowe in providing support on telecom related issues.

Duties and Responsibilities

Summary of key functions:
  • Management of telecommunications services
  • Providing Telecommunications support and advice
  • Keeping Telecommunications Equipment Operational
  • Supporting Users
  • Creation of partnerships within UN/Local Communications Network
  • Provision and facilitation of knowledge building and management
Ensures Management of telecommunications focusing on achievement of the following results:
  • Manage the shift system to ensure 24/7 operation and the availability of a reserve radio operator to be called on, in the event of staff sickness or any other emergency;
  • Ensure all incoming/outgoing radio/telex/fax messages to concerned UN personnel/Registry, are typed, distributed and logged properly;
  • Supervise the maintenance of chronological files for all incoming and outgoing telexes, facsimile and radio messages;
  • Supervise maintenance and update the internal telephone directory.
  • Supervise the operations of radio networks by transmitting, receiving and processing of radio/data traffic to/from other stations within the network as directed by FSCO;
  • Monitor and enforce proper use of radio procedures and discipline in the radio networks. Report users who do not follow standard communications procedures to FSCO;
  • Supervise the maintenance of telephone logs and processing of timely monthly invoices for staff members. Follow up on cost recovery for private calls made by staff members;
Provides Telecommunications support and advice, focusing on the achievement of the following result:
  • In coordination with the UN Field Security Coordination Officer and Security Assistants transmits security information to update UN staff in the field on the development of the current security/emergency situation in the areas where they operate
Ensures that Telecommunications Equipment are Operational focusing on achievement of the following results
  • Ensure proper use of the equipment and report any misuse by any staff member to the FSCO. This includes monitoring the use of all telephones and other “paid for” systems;
  • Confirm that all equipment is functioning well and any problems observed notified to the FSCO and the ECS Manager;
  • Supervise minor maintenance and repair works on communications equipment including follow up on repairs of faulty landlines with respective local telephone companies;
  • Responsible for daily routine service checks for all equipment at duty station and log serviceability status;
  • Responsible for all equipment and stores in the Radio room. Report faulty equipment to FSCO and Communications Manager for immediate action. Supervise the daily VHF radio checks as advised by the FSCO;
Provides support to users, focusing on the achievement of the following results:
  • Assists and trains newly arriving staff members in the acquisition and operation of telecommunications/VHF and HF radio Equipment;
  • Programming of telecommunications equipment for all UN Agencies;
Support provision and facilitation of knowledge building and management focusing on achievement of the following results
  • Provides periodic guidance and instructions on radio operation procedures to field based radio operators
  • Train the radio operators on the use of the telephone lines with basic and advance features; also train them on the operation of mobile radios 
  • Perform other related duties as required.
Support creation of partnerships within UN and the local communications network focusing on achievement of the following results
  • Maintain contact with UN Humanitarian Air Services Coordinator/WFP and give details to UN Agencies of flight arrivals/departures; 
  • Supervise the maintenance and updating of all International and National staff lists at the duty station;
  • Supervise the monitoring of all staff movements by tracking missions in accordance with FSCO directions. Log every event in the designed formats. Report all incidents to FSCO or the FSCO Operations Manager immediately.
  • Supervise and maintain communications security at all times
Impact of Results

The duties performed by the Radio Supervisor have a direct impact on the security and safety of UN staff operating in the field and also the UN property. The key results have an impact on the success of country office communications and operation activities between the country office and the various field offices.

Competencies

Corporate Competencies:
  • Demonstrates commitment to UN mission, vision and values
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
  • Treats all people fairly without favoritism
Functional Competencies:

Knowledge Management and Learning
  • Shares knowledge and experience and provides helpful advice to others in the office
Development and Operational Effectiveness
  • Ability to provide basic telecommunications support services
  • Good administrative and IT skills
  • Good knowledge of VHF/HF operating systems, Microsoft Windows;
  • Ability to work in a team environment.
Leadership and Self-Management
  • Focuses on result for the client and responds positively to feedback
  • Consistently approaches work with energy and a positive, constructive attitude
  • Demonstrates openness to change and ability to manage complexity
  • Remains calm, in control and good humored even under pressure
  • Demonstrates strong oral and written communication skills
  • Leads teams effectively and shows conflict resolution skills

Required Skills and Experience

Education:       
  • Completion of Secondary Education,
  • Computer literacy with certificate is required
  • Technical College or similar background is highly desirable.
  • Recognized certificates in radio communication is desirable;
Experience:      
  • 2 years’ experience including experience in radio communications is desirable
  • Good knowledge of computer applications (MS Office, internet);
  • Knowledge in hardware installation and maintenance is desirable
  • Experience as Radio Operator/Supervisor, Call agent or related is desirable
Language Requirements:          
  • Proficiency in Somali and English (both oral and written).
Terms of Service:

This is a non-staff contract under the Service Contract modality of hiring of the UNDP. Individuals engaged under a Service Contract serve in their individual capacity and not as representative of a government institutions, corporate body or other authority external to UNDP. The incumbent shall not be considered as staff of UNDP, the UN common system or the government and are therefore not entitled to any diplomatic privileges or any other special status or conditions.

Applicants are requested to upload a copy of their latest updated P11 Form instead of a CV which can be downloaded from this website: http://www.sas.undp.org/Documents/P11_Personal_history_form.doc

FC: 11925