Background

Duties and Responsibilities

• Development and implementation of internal strategies for OHR communications and outreach;
• Planning, design, management and facilitation of communications approaches, products, materials and activities for internal and external partners that are OHR branded, well presented, results-focused, informative, clear, and concise;
• Development / Reinforcement of OHR’s branding;
• Supervision of the design and maintenance of OHR’s web sites, including external (Internet) as well as internal (Intranet) sites, web-based knowledge management systems and other tools as appropriate;
• Facilitation of knowledge building and knowledge sharing activities.

• Conducts OHR’s communications needs assessments;
• Develops OHR’s internal communications and outreach strategy, integrated into the corporate communications strategy;
• Contributes OHR’s perspectives and needs to BoM’s communications strategy;
• Prepares OHR’s communications work plan;
• Implements OHR’s communications work plan;
• Provides constructive and timely guidance and advice to all OHR on all communications-related matters.

• Develops, coordinates, and manages all of OHR’s communications approaches, products, materials and activities for and from OHR, including virtual as well as printed materials, covering content management, design, branding, production, translation and dissemination;
• Ensures the formal information flow within OHR and from OHR to its clients and stakeholders;
• Prepares core messages about OHR’s strategies, approaches, goals, programmes, projects, updates and news;
• Provides communications support to the OHR Directorate.

• Develops the branding strategy for OHR;
• Reinforces the brand through all of OHR’s communications;

• Maintains and updates OHR’s web sites based on corporate requirements, communications strategies (corporate, BoM and OHR) and OHR’s branding, in cooperation with OIST;
• Ensures the content in the web sites is consistent;
• Maintains, contributes to and improves OHR’s space(s) in Teamworks and in the Intranet (Sharepoint);
• Uses social media whenever appropriate, educates OHR on using them and fosters interaction and contribution.

• Plans, designs and facilitates webinars in support of OHR’s knowledge sharing efforts with its internal and external clients as well as stakeholders;
• Identifies, synthesises, adapts, implements and shares best practices and lessons learned on knowledge sharing;
• Monitors practices, policies, and project-specific news, updates and developments in order to ensure the correct dissemination of information and knowledge sharing.
  

Competencies

• Creates effective advocacy strategies;
• Contributes to the elaboration of advocacy strategies by identifying and prioritizing audiences and communication means.

• Effectively networks with partners seizing opportunities to build strategic alliances relevant to UNDP’s mandate and strategic agenda; 
• Identifies needs and interventions for capacity building of counterparts, clients and potential partners;
• Displays initiative, sets challenging outputs for him/herself and willingly accepts new work assignments;
• Takes responsibility for achieving agreed outputs within set deadlines and strives until successful outputs are achieved.

• Makes the case for innovative ideas documenting successes and building them into the design of new approaches;
• Identifies new approaches and strategies that promote the use of tools and mechanisms;
• Develops and/or participates in the development of tools and mechanisms, including identifying new approaches to promote individual and organizational learning and knowledge sharing using formal and informal methodologies.

• Understands more advanced aspects of primary area of specialization as well as the fundamental concepts of related disciplines;
• Serves as internal consultant in the area of expertise and shares knowledge with staff;
• Continues to seeks new and improved methods and systems for accomplishing the work of the unit;
• Keeps abreast of new developments in area of professional discipline and job knowledge and seeks to develop him/herself professionally;
• Demonstrates comprehensive knowledge of information technology and applies it in work assignments;
• Very good interpersonal and communication skills;
• Excellent organization and planning skills;
• Ability to understand HR policies, procedures and challenges;
• Creativity and innovation capacity.

• Identifies and develops activities to enhance the visibility of UNDP;
• Reviews documents and materials intended for use within and outside the organization in order to ensure consistency and validity of messages;
• Conducts assessments of activities to improve impact and effectiveness.

• Creates effective global advocacy messages/strategies;
• Uses the opportunity to bring forward and disseminate materials for global advocacy work and adapts it for use at country level.

• Leverages different experiences and expertise of team members to achieve better and more innovative outcomes;
• Leverages multi-disciplinary, institutional knowledge and experience of other countries and regions to promote UNDP’s development agenda.

• Anticipates client needs;
• Works towards creating an enabling environment for a smooth relationship between the clients and service provider;
• Demonstrates understanding of client’s perspective.

• Promoting ethics and integrity, creating organizational precedents;
• Building support and political acumen; 
• Building staff competence, creating an environment of creativity and innovation; 
• Building and promoting effective teams;
• Creating and promoting enabling environment for open communication;
• Creating an emotionally intelligent organization;
• Leveraging conflict in the interests of UNDP & setting standards; 
• Sharing knowledge across the organization and building a culture of knowledge sharing and learning; 
• Fair and transparent decision making; calculated risk-taking.

Required Skills and Experience

• Master's degree in Communications, Knowledge Management, or related field.

Experience:

• 5 years of relevant experience at the national or international level in communications, or knowledge management, or related field;
• Excellent skills in English writing and editing and a demonstrated ability to clearly communicate ideas and experiences;
• Demonstrated ability in designing, implementing and facilitating webinars;
• Working knowledge of website development and database management;
• Experience with social media in a professional environment.