Background

Duties and Responsibilities

• Develop functional specifications and workflows for eHire;
• Conducting and project manage local eRecruit/eHire testing/UAT sessions (D1, T1, S1, UAT) for future releases including both (eHire/eRecruit);
• Respond to, document and report eRecruit/eHire helpdesk inquiries from HR professionals and users in in Africa, Arab states, Europe and Asia Pacific;
• Prepare and provide eRecruit/eHire online training (webinars/LYNC) for HR professionals and users in Africa, Arab states, Europe and Asia Pacific.

• The HR Analyst will develop new and updated business side HR workflows for the eHire process during the project span;
• The HR Analyst will analyse and design business processes for eHire (transfer of data from eRecruit to HCM, online submission of data and/or online application for benefits and entitlements (dependency, insurance, pension) as well as any other information required for a hire or reassignment;
• The HR Analyst will draft an eHire blueprint;
• The HR Analyst will draft technical functional specifications for the different components of eHire in cooperation with the project manager;
• The HR Analyst will cooperate closely with the Office of Information Systems and Technology during the development of the functional specifications;
• The HR Analyst will contribute to the communication with key internal and external stakeholders to ensure the quality of the workflows.

• Based on the stage of the project, the HR Analyst will identify local and regional key-stakeholder to include in testing;
• Based on the urgency the HR Analyst will be prepared to test ad-hoc fixes that needs to move on short term basis;
• The HR Analyst, will in a timely manner schedule testing, document results and report results to the Project Manager;
• The HR Analyst will be the helpdesk resource person for users in Africa, Arab states, Europe and Asia Pacific;
• The HR Analyst will respond to inquiries under each business step in the process (job establishment, vacancy creation, screening, long-listing, shortlisting, interview, Compliance Review Panel (CRP)/ Compliance Review Board (CRB), roster, e-hire) and escalate issues to concerned unit;
• The HR Analyst will primary focus on internal inquires, but will in certain situations be supporting the external helpdesk;
• The HR Analyst will document questions and build a question and response library and based on questions prepare for training other future helpdesk hubs;
• Provide eRecruit/eHire online training (webinars/LYNC) for HR professionals and users in Africa, Europe and Asia Pacific;
• The HR Analyst will be a resource person for in Africa, Arab states, Europe and Asia Pacific;
• The HR Analyst will be instrumental in developing a regional training calendar (per bureau) and execute for online training sessions;
• The regional training calendar should be updated with new training sessions when new modules are developed, tested and released;
• The regional training calendar should also be updated when considerable updates and changes happens to already released modules.

• Prepare eRecruit/eHire ToRs, Tier Process, and training material and conduct training for future helpdesk resources and helpdesk locations;
• The HR Analyst will prepare ToRs for an expanded helpdesk;
• Prepare a tier based helpdesk business process;
• Prepare training materials for expanded helpdesk and execute trainings.

• Conduct and project manage local eRecruit/eHire testing/UAT sessions (D1, T1, S1, UAT) for future releases;
• Respond to eRecruit/eHire helpdesk inquiries from HR professionals and users in in Africa, , Arab states, Europe and Asia Pacific;
• Provide eRecruit/eHire online training (webinars/LYNC) for HR professionals and users in Africa, Arab states, Europe and Asia Pacific;
• Document eRecruit/eHire helpdesk inquiries, bi-monthly reporting on helpdesk volume and type to ensure management oversight;
• Prepare eRecruit/eHire ToRs, Tier Process, and training material and conduct training for future helpdesk resources and helpdesk locations;
• Develop functional specifications and workflows for eHire business processes with the aim to redesign and replace paper forms with online gathering of data and web forms.

Competencies

Core Competencies:

• Demonstrates integrity by modeling the UN’s values and ethical standards;
• Advocates and promotes the vision, mission, and strategic goals of UNDP;
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
• Demonstrates and promotes the values of UN/UNDP in actions and decisions and acts in accordance with the standard of conduct for international civil servants;
• Proposes innovative ideas and new solutions to work;
• Building support and political acumen;
• Building staff competence, creating an environment of creativity and innovation;
• Building and promoting effective teams;
• Creating and promoting enabling environment for open communication;
• Sharing knowledge across the organization and building a culture of knowledge sharing and learning;
• Fair and transparent decision making; calculated risk-taking;
• Works towards creating an enabling environment for a smooth relationship between the clients and service provider.

• Identifying and building partnerships;
• Identifies needs and interventions for capacity building of counterparts, clients and potential partners;
• Displays initiative, sets challenging outputs for him/herself and willingly accepts new work assignments;
• Takes responsibility for achieving agreed outputs within set deadlines and strives until successful outputs are achieved;

• Developing tools and mechanisms;
• Makes the case for innovative ideas documenting successes and building them into the design of new approaches;
• Identifies new approaches and strategies that promote the use of tools and mechanisms;
• Develops and/or participates in the development of tools and mechanisms, including identifying new approaches to promote individual and organizational learning and knowledge sharing using formal and informal methodologies.

• In-depth knowledge of the subject-matter;
• Thorough knowledge of UNDP’s recruitment process from Job establishment to Formal offer;
• Understands advanced aspects of HR disciplines as well as the advanced aspects of related disciplines (HR and IT);
• Excellent analytical skills and ability to analyze and conceptualize business processes, work-flows with linked to business Best Practice and to UNDP’s rules and guidelines;
• Ability to conceptualize business needs and translated them into a format that communicates with the technical system development team;
• Sound judgment and personal maturity;
  Excellent communication skills, oral and written;
• Keeps abreast of new developments in area of recruitment matters and seeks to develop him/herself professionally;
• Demonstrates comprehensive knowledge of information technology and applies it in work assignments.

• Assisting the individuals to cope with change;
• Develops communications and programmes to assist business units in their adaptation to changing environment;
• Performs appropriate work analysis and assists in redesign to establish clear standards for implementation.

• Developing new approaches;
• Seeks a broad range of perspectives in developing project proposals;
• Looks at experience critically, drawing lessons, and building them into the design of new approaches;
• Identifies new approaches and promotes their use in other situations;
• Creates an environment that fosters innovation and innovative thinking;
• Makes the case for innovative ideas from the team with own supervisor.

• Shares knowledge and experience and contributes proactively to UNDP Knowledge Platforms;
• Encourages office staff to share knowledge and contribute to UNDP Office of Human Resources (OHR);
• Develops deep understanding in Practice Areas, Management for Development Results and Operations;
• Actively works towards continuing personal learning and development in one or more Practice Areas, acts on learning plan and applies newly acquired skills.

• Communicates sensitively and effectively across different constituencies;
• Demonstrates excellent ability to write and communicate orally with accuracy and professionalism;
• Ability to conceptualize issues and analyze data with prior experience in a public sector organization;
• Demonstrates strong IT skills;
• Demonstrates good facilitation and presentation skills;
• Demonstrates excellent organizational and planning skills;
• Ability to perform a broad range of specialized activities related to Learning;
• Establishes priorities for self and other members of the team; schedules activities to ensure optimum use of time and resources; monitors performance and other objectives and corrects deviations from the course;
• Demonstrates capacity to gather comprehensive information on complex problems or situations; evaluates; information accurately and identifies key issues required to resolve problems.

Required Skills and Experience

Education:

• Master’s degree in, Public Administration, Human Resources Management, Business Administration or other related Social Sciences.

Experience:

• Minimum 2 years relevant experience in the area of human resources in either public or private sector or international organizations;
• Previous knowledge of Oracle’s eRecruit module is a significant advantage;
• Good working knowledge of Peoplesoft HCM (Atlas), MS Office applications and Visio;
• Good working knowledge of UNDP’s recruitment and hire process is desirable;
• Previous helpdesk experience is a requirement;
• Hands-on experience with recruitment or hire process and knowledge of learning technologies, instructional design and Project Management is desirable.

• Fluency in English is required;
• Fluency in French and/or in Spanish is a significant advantage.