UNDP Jobs - 46457- Senior Digital Support Specialist

Senior Digital Support Specialist

Location :

New York, UNITED STATES OF AMERICA

Type of Contract :

Individual Contract

Starting Date :

01-Jul-2014

Application Deadline :

30-May-14 (Midnight New York, USA)

Post Level :

International Consultant

Duration of Initial Contract :

6 months

Languages Required :

English

Expected Duration of Assignment :

6 months with possibility of extension

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

UNDP’s Communications Group is part of the Bureau of External Relations and Advocacy (BERA). It is the lead office for communications. It provides policy guidance, develops and implements global communication strategies to reach the media and other key constituencies with UNDP’s core messages.

Under the guidance and direct supervision of the Chief of Online Communications as well as the Digital Production Specialist, the Digital Support Specialist is part of the online team in the Communications Group. He/she will contribute to the implementation of UNDP’s corporate online strategy, maintaining the UNDP global website on a daily basis but also ensuring that UNDP’s web presence can significantly be enhanced over time. As part of a small team, he/she maintains and/or improves the global website www.undp.org and supports country offices and other units with their online communications efforts.

The UNDP is undergoing an important overhaul as part of our online strategy that includes: improved presentation of results; expanded support for country offices and other units; enhanced use of social media; and improved positioning of UNDP as a thought leader in development.

Maintaining and improving the technical implementation of www.undp.org and other sites developed on the enterprise content management system Adobe CQ5 product, using best practices in an analytics-driven approach;
Ongoing technical support for over 400 users from HQ units, regional centers and Country Offices, including guidance around the technical implementation and operation of country office sites;
Fields questions via email, phone, or in person regarding the use and adoption of the CMS (daily)
Acts as focal point for the resolution and flagging of systems issues and works closely with engineering team to improve and enhance system (daily);
Involvement in Adobe CQ system deployments of bug fixes and improvements, including QA testing and verification pre and post deployment;
Communicate any scheduled and unscheduled Adobe CQ system outages; and any recent bug fixes and improvements to the system;
Manage user accounts in the CMS as well as in Google Analytics;

Maintain and improve the corporate website focusing on achievement of the following results:

Work jointly with the Digital Production Specialist and Digital team to implement and validate solutions to address business needs and opportunities (with input from HQ, regional centers and country offices), and propose changes that would make the Adobe CQ environment a more effective solution;
Assist in the compilation of business requirements and review preliminary requirements documents and create technical design documents and implementation plans for small to complex projects;
Develop and extend the functionality of the Adobe CQ system based on the technical design documents to ensure efficient, cost-effective online communications, including the creation of new modules for new functionality, modification of templates, and other development needs;
Liaise with the Office of Information Systems and Technology and external vendors to ensure a secure, reliable hosting platform for the Adobe CQ system. This includes maintaining current industry knowledge of infrastructure, best practices and procedures for Adobe CQ systems;
Provides user support for issues and matters that requires technical interventions; and
Assist in editing webpages as well as creating ad hoc webpages when needed.

Contribute to implementation of the on-line strategy focusing on the achievement of the following results:

Contribute to the implementation of UNDP’s online strategy, making sure that the organization complies with the strictest standards of design, content, usability and security; and
Support the entire Communications Group to ensure the best standards for search engine optimization, usability and online analytics.

Provide support for HQ units, regional centres and country offices, focusing on achievement of the following results:

Act as a focal point for UNDP’s communications staff in the Country Offices, helping them to comply with UNDP’s requirements for Country Office websites;
Encourage all Country Offices to comply with the requirements for online transparency; report to donors by organizing presentations.

The timeline and payment schedules for these deliverables will be:

1 August – Define support documentation, deploy sprint 1 enhancements;
1 September – Begin implementation of support documentation, deploy sprint 2 enhancements;1 October – Define support training, deploy sprint 3 enhancements;
1 November – Begin implementation of support training, deploy sprint 4 enhancements;1 December – Complete support documentation, deploy sprint 5 enhancements;
1 January – Complete support training, deploy sprint 6 enhancements.

Corresponding payments shall be made following certification by UNDP that the services related to the TOR have been satisfactorily performed and Deliverables have been achieved by the or before the due dates.

Competencies

Core Competencies:

Demonstrates integrity by modeling the UN’s values and ethical standards;
Advocates and promotes the vision, mission, and strategic goals of UNDP;
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
Treats all people fairly without favoritism;
Demonstrates and promotes the values of UN/UNDP in actions and decisions and acts in accordance with the standard of conduct for international civil servants;
Shows willingness to work without bias with all persons regardless of gender, nationality, religion or culture;
Integrates himself/herself into the work unit, taking responsibility for own contribution to achieving team results;
Takes initiative and seeks opportunities to initiate action;
Proposes innovative ideas and new solutions to work;
Atively shares knowledge, information resources and experiences with peers;
Able to multi-task and work on different projects and requests at the same time;

Functional Competencies:

Technology

Demonstrates strong understanding of HTML5, CSS, and JavaScript (preferably with frameworks, such as jQuery and/or Sencha/ExtJS);
Strong knowledge with developing websites that consume APIs (Facebook / Twitter / open data visualization);
Strong understanding of Software Development Life Cycle methods and production change control processes;
Good knowledge of Apache Web Server, JBoss, WebSphere, or Tomcat;
Development tools (SVN, Maven, JIRA/issue tracking, Bamboo/continuous integration);
Knowledge of SQL and Databases a plus (for system integrations); and

Support

Excellent English communication and facilitation skills in face-to-face settings and in writing;
Ability to explain complex and abstract concepts in simple terms and adapt language and content to different target audiences;
Client-service attitude and sensitivity in communicating with clients;
Excellent interpersonal skills with a proven ability to work with cross-functional teams;
Demonstrate patience when communicating with non-technical audiences;
Ability to put together user guides and instructions that are clear and easy to use;

Operational Effectiveness

Consistently approaches work with energy and a positive, constructive attitude;
Demonstrates openness to change and ability to manage complexities
Ability to effectively manage logistics of events, trainings and small-scale projects.

Required Skills and Experience

Education:

University degree in Communications, Management, Knowledge Management, Organizational Development, Social Sciences or other related discipline. Alternatively, five years of equivalent experience;
A professional certification in training, learning management or facilitation is an asset but not a requirement;

Experience:

Minimum of five (5) years of extensive hands-on experience and knowledge of IT platforms and web applications, including content management systems;
At least two years experience working with Adobe CQ5 / Adobe Experience Manager required
Experience in providing support and guidance to non-technical users in a wide range of situations;
Relevant experience, inclusive of minimum 3 years of web development experience, particularly with Java, JavaScript, XML, bash scripting, CSS is required;
Strong experience in managing, using and advocating for content management systems and web authoring tools, specifically Adobe CQ5 / Adobe Experience Manager;
Experience in gathering requirements and performing technical analysis.

Language Requirements:

Fluency in English required;
Proficiency in another UN language is an asset (in particular Spanish and French).

Evaluation:

Criterion – Technical (*) Weight

Previous experience in Adobe CQ5 /Adobe Experience Manager content management systems and developing learning materials -50%;
Previous experience providing user support for communications needs, excellent attention to detail, and client service experience-30%;
Previous experience with QA testing and gathering technical requirements -20%.

Total Technical 100%

(*)Only candidates obtaining a minimum of 70% in the Technical Evaluation would be considered for the Financial Evaluation

Financial proposal 30%

Criterion – Financial WeightCumulative analysis will be used in determining the best candidate for this assignment. When using this weighted scoring method, the award of the contract is made to the individual consultant whose offer has been evaluated and determined as responsive/compliant/acceptable, and having received the highest score out of a pre-determined set of weighted technical and financial criteria:

* Technical Criteria weight: 70%
* Financial Criteria weight: 30%

Annex 1- General Terms and Conditions_ Individual Consultant (IC)

http://www.undp.org/procurement/operate.shtml#_Conditions_of_Contract.