Background

Under the guidance and direct supervision of the DRR/DCD or Operations Manager, the ICT Analyst manages ICT services, develops and implements ICT management systems, provides information management tools and technology infrastructure in medium and large Country Offices. The ICT Analyst is responsible for review of and advice on the use of new technologies that will enhance the CO productivity. The ICT Analyst promotes a client-oriented approach.

The ICT Analyst heads the ICT Team and supervises staff in the team. The ICT Analyst works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO and UNDP HQs staff for resolving complex ICT-related issues, liaises with Regional Information Officer (RIO), the Regional Bureau Information Manager (RBIM), OIST staff.

Duties and Responsibilities

• Implementation of ICT strategies and introduction/implementation of new technologies;
• Development of information and documentation management system;
• Management of CO hardware and software packages;
• Networks administration;
• Provision of web management services;
• Facilitation of knowledge building and knowledge sharing.

Competencies

• Demonstrating/safeguarding ethics and integrity;  
• Demonstrate corporate knowledge and sound judgment;
• Self-development, initiative-taking;
• Acting as a team player and facilitating team work;
• Facilitating and encouraging open communication in the team, communicating effectively;
• Creating synergies through self-control;
• Managing conflict;
• Learning and sharing knowledge and encourage the learning of others;
• Promoting learning and knowledge management/sharing is the responsibility of each staff member;
• Informed and transparent decision making.

• Building Strategic Partnerships;
• Promoting Organizational Learning and Knowledge Sharing
• Job Knowledge/Technical Expertise;
• Promoting Organizational Change and Development;
• Design and Implementation of Management Systems
• Client Orientation;
• Promoting Accountability and Results-Based Management.

Required Skills and Experience

• Master’s degree in Information systems, Information Management or Bachelors with four years of experience in, Computer Science or related discipline;
• Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE). If certification is not available at the time of recruitment, it should be obtained within 6 months.

• 2 years of relevant working experience, including development and implementation of ICT strategies, management and supervision of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design and development of web-based office applications.