Background
Under the guidance and direct supervision of the Administrative and Finance Officer, the ICT Support Associate provides ICT and related operational support services to the OCHA Office, including daily technical support to users of information management tools and technological infrastructure. The ICT Support Associate promotes a client-oriented approach.
The ICT Support Associate works in close collaboration with the Front Office, Management, Programme and Operations teams in the Gaziantep and OCHA HQ staff for resolving complex ICT-related issues.
Duties and Responsibilities
Summary of Key Functions:
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3. Ensures efficient networks administration focusing on achievement of the following results:
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4 . Provides web management services focusing on achievement of the following results:
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5 . Provides administrative support focusing on achievement of the following results:
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6. Ensures facilitation of knowledge building and knowledge sharing in the OCHA CO focusing on achievement of the following results:
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Competencies
Functional Competencies:
Building Strategic Partnerships
Level 1.1: Maintaining information and databases
- Analyzes general information and selects materials in support of partnership building initiatives
Promoting Organizational Learning and Knowledge Sharing
Level 1.1: Basic research and analysis
- Researches best practices and poses new, more effective ways of doing things
- Documents innovative strategies and new approaches
Job Knowledge/Technical Expertise
Level 1.1: Fundamental knowledge of processes, methods and procedures
- Understands the main processes and methods of work regarding to the position
- Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
- Identifies new and better approaches to work processes and incorporates same in own work
- Strives to keep job knowledge up-to-date through self-directed study and other means of learning
- Demonstrates good knowledge of information technology and applies it in work assignments
Promoting Organizational Change and Development
Level 1.1: Presentation of information on best practices in organizational change
- Demonstrates ability to identify problems and proposes solutions
Design and Implementation of Management Systems
Level 1.1: Data gathering and implementation of management systems
q Uses information/databases/other management systems
Client Orientation
Level 1.1: Maintains effective client relationships
q Reports to internal and external clients in a timely and appropriate fashion
q Organizes and prioritizes work schedule to meet client needs and deadlines
q Establishes, builds and sustains effective relationships within the work unit and with internal and external clients
q Responds to client needs promptly
Promoting Accountability and Results-Based Management
Level 1.1: Gathering and disseminating information
q Gathers and disseminates information on best practice in accountability and results-based management systems
Core Competencies:
- Demonstrating/safeguarding ethics and integrity
- Demonstrate corporate knowledge and sound judgment
- Self-development, initiative-taking
- Acting as a team player and facilitating team work
- Facilitating and encouraging open communication in the team, communicating effectively
- Creating synergies through self-control
- Managing conflict
- Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member.
- Informed and transparent decision making
Required Skills and Experience
Education: |
Secondary Education. University Degree in Computer Science desirable, but it is not a requirement. Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.
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Experience: |
7 years of working experience in network administration and use of hardware/software, telecommunications facilities, knowledge of database packages, experience in web design. |
Language Requirements: |
Fluency in English and Turkish Required |