Jobs - 49288- Administrative/ ICT Support Assistant with OHCHR

Administrative/ ICT Support Assistant with OHCHR

Location :

Sana'a, YEMEN

Type of Contract :

Service Contract

Starting Date :

Application Deadline :

07-Sep-14 (Midnight New York, USA)

Post Level :

SB-3

Duration of Initial Contract :

31 Dec. 2014, with possible extention

Languages Required :

Arabic English

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

Under the guidance and direct supervision of the Head of Office, the Administrative/ ICT Support Assistant provides ICT and administrative support services to the operation team, provides daily technical support to users of information management tools and technology infrastructure. The Administrative/ ICT Support Assistant promotes a client-oriented approach.

The administrative/ ICT Support Assistant works in close, with the Operations team, and CO staff for resolving complex ICT-related issues.

Duties and Responsibilities

Effective functioning of the CO hardware and software packages;
Support to networks administration;
Provision of administrative support;
Facilitation of knowledge building and knowledge sharing.

Competencies

Functional Competencies:

Building Strategic Partnerships;
Maintaining information and databases;
Promoting Organizational Learning and Knowledge Sharing;
Basic research and analysis;
Fundamental knowledge of processes, methods and procedures;
Promoting Organizational Change and Development;
Presentation of information on best practices in organizational change;
Strategic Alignment of Management Practice (HQ & RSCs);
Collecting information, identifying best practice;
Design and Implementation of Management Systems;
Data gathering and implementation of management systems;
Maintains effective client relationships;
Promoting Accountability and Results-Based Management;
Gathering and disseminating information.

Core Competencies:

Demonstrating/safeguarding ethics and integrity;
Demonstrate corporate knowledge and sound judgment;
Self-development, initiative-taking;
Acting as a team player and facilitating team work;
Facilitating and encouraging open communication in the team, communicating effectively;
Creating synergies through self-control;
Managing conflict;
Learning and sharing knowledge and encourage the learning of others;
Promoting learning and knowledge management/sharing is the responsibility of each staff member;
Informed and transparent decision making.

Required Skills and Experience

Education:

Secondary education with relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP) required;
If certification is not available at the time of recruitment, it should be obtained within 6 months;
University Degree in Computer Science would be desirable, but it is not a requirement.

Experience:

5 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.

Language:

Fluency and knowledge of English and Arabic is required.