UNDP Jobs - 50324- Expert in Business Analytics and Software Developm

Expert in Business Analytics and Software Development for Emergency SMS Service Delivery and Processing

Location :

Tbilisi, GEORGIA

Type of Contract :

Individual Contract

Starting Date :

Application Deadline :

13-Oct-14 (Midnight New York, USA)

Post Level :

International Consultant

Duration of Initial Contract :

Languages Required :

English

Expected Duration of Assignment :

to 6 consultancy days (4 consultancy days in October, 2014; 2 days in the middle of February, 2015)

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

The Emergency and Operative Response Centre LEPL 112 Georgia which was created by the Ministry of Internal Affairs of Georgia in 2012, coordinates the operation of three different services: Patrol Police, Ambulance and Fire/Rescue brigades. 112 Georgia serves as a call centre receiving emergency calls from all over Georgia during 24 hours, seven days a week. It is a toll free number and is reachable even if the incoming and outgoing calls are disabled or no SIM-card is inserted in the mobile phone. During the past years, 112 Georgia has undergone significant structural changes in order to meet the international standards of centralized operation. Even though, the reforms have mostly proved to be successful, several major challenges still remain, particularly lack of access to 112 services for people with communication disabilities. Thus, it is essential to make use of the centre’s resources and international experience to ensure the principles of equality, protection of human rights and access to the essential services for the people with speaking and hearing impairments, is guaranteed.

Despite the fact that 112 Georgia develops new services permanently, the Emergency and Operative Response Centre (112) is currently not accessible for people with communication disabilities by other means than the voice calls. Based on international standards, 112 Georgia aims to introduce the Emergency SMS Service for people with hearing and speech impairments.

LEPL 112 Georgia together with the UNDP launched the joint project - “Ensure Access to 112 Services for Persons with Communication Disabilities”. The overall goal of the project is to create alternative ways of communication, in particular to introduce Emergency SMS Service for people with communication disabilities to reach the Emergency and Operative Response Center in case of necessity. Capacity of LEPL 112 will be developed for enhancing services for the persons with communication disabilities.

The service delivery and development process of LEPL 112. Adoption of new technologies would condition the equal access to 112 services for the social groups and ensure the protection of human rights. Increased capacity of 112 Operative and Emergency Response Centre would give the impetus to good governance and democratic trends which means that LEPL 112 could be the important contributor to the fulfilment of the international and local commitments imposed to the Government of Georgia.

To set up appropriate structures and procedures, LEPL 112 is seeking an external support through international expertise for sharing experience in business analytics and software development process for the persons with communication disabilities.

Duties and Responsibilities

The overall goal of the consultancy is to increase knowledge in the software development for information gathering, processing and service delivering as well as analysis for source code writing, basic principles and technical approaches.

The assignment envisages the below tasks:

Carry out on-the-job trainings on software development, including:

Plan the technical roadmap for the implementations of the Emergency SMS Service;
Advise on how to structure potential follow up activities, i.e. identifying the main challenges and hindrances that may cause barriers while implementing the service;
Supply background materials and specific case studies to the selected team of 112 Georgia.

Provide recommendations and experience to enable the selected 112 staff to develop the Emergency SMS Service properly. These recommendations should come from the experience in designing/implementing similar services in the Country where such service is implemented and already approved; include suggestions on the way forward and keep up to date the selected staff on the latest trends and modern software development technologies in the field.

Deliverables:

Mission report containing information on accomplishments and scope of work as well as respective recommendations, including:

Training for designated team of LEPL 112 Georgia;
Reflections from the practical work;
Provide recommendations as to the desired technical structure to enable the selected staff to continue work properly in the future;
Mission reports containing information on the accomplishments and scope of work as well as respective recommendations.

Timeframe:

The entire assignment will be undertaken as following: In the middle of October, within 4 working days of which 2 working days are expected to be spent in the field and remaining 2 working days - for preparation and reporting. One day monitoring visit to be undertaken in the middle of February, 2015 with another day for reporting.

Evaluation:

Individual consultants will be evaluated based on cumulative analysis method: Offerors will be evaluated against combination of technical and financial criteria. Maximum obtainable score is 100, out of which the total score for technical criteria equals to 70 and for financial criteria – to 30. Offerors that do not meet Minimum Qualification Criteria will be automatically rejected, while the rest will form up the long list. The Offerors who obtain minimum 35 points as a result of the desk review will be invited for the interview. Offerors who pass 70% threshold, i.e. obtain minimum 14 points, as a result of the interview will be requested the financial proposal.

Financial Proposal:

The financial proposal shall specify a total lump sum amount, and payment terms around specific and measurable (qualitative and quantitative) deliverables (i.e. whether payments fall in installments or upon completion of the entire contract). Payments are based upon output, i.e. upon delivery of the services specified in the TOR. In order to assist the requesting unit in the comparison of financial proposals, the financial proposal shall include a breakdown of this lump sum amount.

Competencies

Core Competencies

Demonstrated commitment to UNDP’s mission, vision and values;
Sensitivity and adaptability to cultural, gender, religion, race, nationality and age;
Highest standards of integrity, discretion and loyalty.

Functional Competencies

Excellent communication and interpersonal skills;
Ability to adjust training programs to the existing needs and specific requirements of the trainees;
Strong interpersonal skills.

Required Skills and Experience

Education:

At least Bachelor’s Degree in Information Communication Technologies (5 points).

Experience:

Professional experience in the implementation of Emergency SMS Service Delivery in the Emergency Response field similar to the abovementioned Project (10 points);
Minimum of three (3) years of relevant professional experience in trainings facilitation, mentoring and providing constructive feedback (minimum qualification requirement: 10 points, more than 3 years - 15 points);
Minimum of three (3) years of experience in business analytics in the Information Communication Technologies field (minimum qualification requirement: 10 points, more than 3 years - 20 points);
Strong expertise and extensive practical experience in the area of Emergency SMS Service delivery;
Experience in software development for net platform will be very preferable.

Language Requirements:

Excellent English language skills (both written and oral).