Background

Under the direct supervision of the Head of Information Management Unit with overall direction of the Head of the Office for Coordination of Humanitarian Affairs (OCHA) and working as an integral part of the organization’s Team, the incumbent will be ensuring maximum professionalism and adding capacity in supporting the mandate of OCHA.

Duties and Responsibilities

The ICT Assistance will be responsible for: 

  • Ensure compliance of ICT strategies and introduction of new technologies;
  • Develop an ICT strategy for implementation of new hardware and software applications, as well as advising on procurement and ICT contracted services;
  • Provide the necessary advice and assistance in procurement of equipment, provision of technical specifications, review of bids, inventory of assets, maintenance of reference libraries, etc.
  • Prepare annual ICT plans in support to the office work plan;
  • Review and adjust ICT plan as required by senior management;
  • Liaise with and provide advisory services to Headquarters regarding IT planning, infrastructure and operations; ensure coordination of ICT systems;
  • Manage ICT related tasks in support of OCHA Head office in Sana’a and Field offices in other areas of the country. This includes strategic and day-to-day management, ICT work plans, administrative coordination, as well as IT strategies and plans regarding networks, email systems, LAN/WAN communications, back-up systems, and security measures;
  • Manage and coordinate Help Desk activities to provide a reliable and systematic IT service delivery to OCHA.  Maintaining a client-oriented approach that ensures the Help Desk provides high quality of service;
  • Study technical feasibility and maintenance of the OCHA websites and Intranet;
  • Operation of network utility procedures by defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access;
  • Provide staff training to upgrade staff ICT skills;
  • Provide guidance to staff through the redaction of guidelines, memos, manuals and terms of reference;
  • Prepares mobile phone and telephone monthly summary, communicates with staff to refund personal use, prepares monthly personal bills deduction sheet.

Any other duties as may be requested by the Head of Information Management Unit.

Competencies

Corporate Competencies:

  • Demonstrates commitment to OCHA’s mission, vision and values;
  • Displays integrity, professionalism and respect for diversity.

Functional Competencies:

Professionalism

  • Ability to perform a broad range of program coordination activities aimed at effective and efficient functioning of coordination mechanisms and information management;
  • Solid problem solving and analytical skills;
  • Ability to work with minimum supervision in a multi-cultural environment;
  • Ability to work with accuracy under time constrains and pressure in a stressful environment;
  • Ability to perform tactfully, confidentiality, takes initiative and proves good judgment.

Communication

  • Excellent oral and written  communication skills, ability to write clearly and concisely in English;
  • Positive and constructive attitude with ability to communicate with all individuals regardless of gender, national and cultural background.

Teamwork

  • Excellent interpersonal skills and ability to establish and maintain effective partnerships in a multi-cultural, multi-ethnic environment and respects diversity;
  • Works collaboratively with colleagues and shares knowledge to achieve organizational objectives.

Planning and Organizing 

  • Identifies priority activities and assignments; adjust priorities as required;
  • Ability to plan own work and use time efficiently, manage conflicting priorities and work under pressure of tight and conflicting deadlines.

Leadership and Self-Management

  • Focuses on result for the client and responds positively to feedback;
  • Consistently approaches work with energy and a positive, constructive attitude;
  • Demonstrates openness to change and ability to manage complexity.

Operational Skills

  • Excellent liaison, interpersonal and general communications skills;
  • Coordination and Information management skills;
  • Training and or capacity building skills;
  • Presentation skills.

Required Skills and Experience

Education:

  • Secondary education with relevant certifications in hardware and software management and applications;
  • University Degree in Computer Science would be desirable, but is not a requirement;
  • Diplomas in area of Information Systems related field: Cisco Certified Network Associate (CCNA) and MicrosoftCertified Technology specialist (MCTS) and Microsoft Certified Systems Engineer (MCSE) is considered as an asset.

Experience: 

  • A minimum five (5) years of relevant working experience, including at least three (3) years in the field of ICT support to humanitarian operations;
  • Working knowledge of the UN standards related to Information Technology system and procedures;
  • Good knowledge of Lotus Notes applications & Veritas backup software;
  • Advanced knowledge of standard software packages (MS Word, FrontPage, Access, PowerPoint);
  • Relevant experience in working with an operational UN agency is desirable;
  • Excellent command of Office suite applications (Word, Excel, Access, PowerPoint, Lotus Notes)

Language Requirements: 

  • Fluency in written and spoken English and Arabic is required.