UNV Jobs - 51133- ICT Assistant

ICT Assistant

Advertised on behalf of

UNV

Location :

Suva, FIJI

Type of Contract :

UNV

Starting Date :

05-Jan-2015

Application Deadline :

19-Nov-14 (Midnight New York, USA)

Post Level :

UNV

Duration of Initial Contract :

Languages Required :

English

Expected Duration of Assignment :

24 Months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

The United Nations Volunteers (UNV) programme is the UN organization that promotes volunteerism to support peace and development worldwide. Volunteerism can transform the pace and nature of development and it benefits both society at large and the individual volunteer. UNV contributes to peace and development by advocating for volunteerism globally, encouraging partners to integrate volunteerism into development programming, and mobilizing volunteers.

In most cultures volunteerism is deeply embedded in long-established, ancient traditions of sharing and support within the communities. In this context, UN Volunteers take part in various forms of volunteerism and play a role in development and peace together with co-workers, host agencies and local communities.

In all assignments, UN Volunteers promote volunteerism through their action and conduct. Engaging in volunteer activity can effectively and positively enrich their understanding of local and social realities, as well as create a bridge between themselves and the people in their host community. This will make the time they spend as UN Volunteers even more rewarding and productive.

ICT assistant, who is a national UN Volunteer, will be hosted by UNICEF Office for Pacific Island Countries. UNICEF Pacific is a multi-country office with mandate for 14 Pacific island countries, based in Fiji and with field offices in Vanuatu, Kiribati and the Solomon Islands. Its mission and mandate is to promote the rights and wellbeing of every child in the Pacific, in everything it do. Together with its partners in Cook Islands, Fiji, Kiribati, Marshall Islands, Federated States of Micronesia, Nauru, Niue, Palau, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, UNICEF translate this commitment into practical action, focusing special effort on reaching the most vulnerable and excluded children, to the benefit of all children, everywhere.

Duties and Responsibilities

Maintains logs all requests for computer assistance into Help Desk database. Performs help desk support to an increasingly complex environment, e.g. hardware and software trouble-shooting, upgrade and installation of hardware (PC, Laptops, printer, memory, etc.) and software (MS Office suite, Anti- Virus ProMS. Notes, etc.). Participate in analysis of problems, diagnose errors and corrects simple problems. Refers more complex problems to the Senior IT Assistant;
Assists in installation of new HW/SW as per agreed section plan. Ensures that all HW and SW are in compliance with UNICEF standards. Ensures that all HW/Printers/Scanners etc are in fully functional state and under guidance from appropriate specialist ensure periodic maintenance of the HW equipment;
Ensure that a daily backup of key applications is done and backup media stored in the designated area. Proper records to be kept for all backups and movement of backup media;
Maintain hardware and software inventory database;
Performs any other tasks as assigned by Supervisor;
This includes clerical/secretarial tasks filing, making photo copy, typing memos, assembling manuals and other materials, etc.;
Provides installation and stand by support to all meetings with in the office or in hotels as appropriate;
Assist the Senior IT Assistant in producing a monthly Management Report for EAPRO and Management.

Competencies

Core competencies:

Communication, Working with People, Drive for Results.

Functional competencies:

Analyzing, Applying Technical Expertise, Learning and Researching, Planning and Organizing.

Required Skills and Experience

Education:

Completion of secondary education is a requirement;
Technical certificate or diploma in a relevant technical field relating to information technology and systems would be advantageous.

Experience:

5 years of experience in a relevant field, for example in ICT support, held desk and trouble shooting support;
Advanced knowledge of UNICEF standard office packages including Office 365 (MS Office outlook, lync, sharepoint), Windows 7 and above, Internet, MS Office 2013, Windows 2008 server and above, Active Directory and networking are essential. MS Office (Word, Excel, PowerPoint), Online research skills, Information management.

Language:

Good written and oral skills in English.

Note

National UN Volunteers have to be at least 22 years of age, and be a nationality of Fiji.