Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

Under the direct supervision of the UN Women Representative, the Operations Manager serves as a member of the senior management team, with oversight responsibilities for all aspects of Country Office (CO) operations, This includes strategic financial and human resources management, efficient procurement and logistical services, security management, ICT and common services consistent with UN Women rules and regulations. The Operations Manager additionally serves as a key advisor to the UN Women Representative on matters of organizational integrity with the aim of ensuring: (i) compliance with UN Women policies and regulations; (ii) effective systems to support programme delivery and growth; (iii) accountability to organizational values and principles; and (iv) an enabling workplace environment in which staff potential is maximized.

The Operations Manager leads and guides the Country Office Operations Team and fosters collaboration within the team, with programme staff and with other UN Agencies and a client-oriented approach. The Operations Manager works in close collaboration with programme teams in the CO, providing close guidance to programme staff who perform adjunct operations functions, ensuring that such staff are knowledgeable of rules and procedures governing programme finances, donor reporting, and personnel. She/he also works in collaboration with operations staff in other UN Agencies, UN Women Regional Office and HQ staff and Government officials to successfully deliver operations services and through that support achievements of development results.

Duties and Responsibilities

Summary of Key Functions:

• Lead and guide the Operations Team in the provision of results-oriented support services to the Country Office;
• Ensure oversight, quality assurance, and compliance with corporate guiding principles, rules, policies, and strategies in the area of Operations;
• Manage budgetary planning, monitoring and financial administration;
• Ensure the provision of the full range human resource management services (recruitment, contract administration, staff development, etc.);
• Provide efficient procurement and logistical services and supervision through Procurement staff;
• Information and communication management and supervision of ICT team;
• Common Services organization and management, establishment of partnerships with other UN Agencies;
• Focal Point for security issues, and ensures security plans and related infrastructure is in place.

Description of Functions:

Lead and guide the Operations Team in the provision of results-oriented support services

• Serve as a member of the senior management team. Provide advice and support to the UN Women Representative on operational issues;
• Consult within office and with Operations staff to develop an annual work plan for the Operations Team. Contribute to development of CO annual work plan;
• In collaboration with the Operations team review the quality and timeliness of services provided by reference to corporate standards and by establishing and monitoring standards/indicators within the Office or Operations team;
• Plan and monitor staff leave and absences such that there is minimal disruption to Operations services;
• Carry out objective performance monitoring of the work of the Team, and ensure performance monitoring and evaluation of each individual staff member within it.

Ensure oversight, quality assurance, and compliance with corporate guiding principles, rules, policies, and strategies in the area of Operations:

• Ensure compliance of operations with UN/UN Women rules, regulations and policies, implementation of corporate operational strategies, establishment of management targets and monitoring of achievement of results;
• Lead and manage CO business processes mapping and establishment of internal Standard Operating Procedures (SOPs) in Finance, Human Resources Management, Procurement, Logistical and ICT services;
• Constant monitoring and analysis of the operating environment, timely readjustment of the operations, risk assessment and ensure any necessary advice on legal considerations;
• Lead knowledge building and sharing with regards to management and operations in the CO, organization of the operations staff trainings, synthesis of lessons learnt/best practices, and sound contributions to relevant knowledge networks and communities of practice;
• Participate in the cross-UN Operations Management Team for effectiveness, efficiency, coherence and impact of UN operational activities;
• Work closely with Regional Office and HQ on follow-up to audit recommendations and observations.

 Manage budgetary planning, monitoring and financial administration

• Proper planning, expenditure tracking and audit of financial resources, including extra-budgetary income in accordance with UN Women rules and regulations;
• Proper management of the contributions management business process and accounting for contributions to ensure that the money due to UN Women is properly identified, consistently and uniformly classified, recorded on a timely basis and received with sufficient supporting documentation;
• Performance of Approving Manager role in ATLAS  for voucher and PO approvals;
• Monitor financial exception reports for unusual activities or transactions and investigate anomalies or unusual transactions. Provide information to Representative and/or appropriate staff at Regional Office/HQ of the results of the investigation when satisfactory answers are not obtained;
• Ensure all financial transactions are identified, recorded and verified in compliance with IPSAS as outlined in the corporate policies and procedures;
• Ensure full compliance with UN Women rules, regulations and policies for financial activities and financial recording/reporting system.  Ensure follow up on audit recommendations, implementation of effective internal controls, proper functioning of a client oriented financial resources management system;
• Lead finance business processes mapping and elaboration /establishment of internal Standard Operating Procedures in Finance, control of related workflows;
• Continuously analyse and monitor financial situation; present forecasts to support development and management projects;
• Organize and oversee Office cash management processes, including liquidity management, recommendation of impress level, risk assessment, timely accounting and reconciliation of all transactions, security for cash assets on site.

Ensure the provision of the full range of human resource management services to the CO

• Ensure Office compliance with corporate human resources policies and strategies
• Oversee and manage recruitment processes in accordance with UN Women rules and regulations.
• Lead contract management including appropriate use of different contractual modalities, and effective and timely contract management. Ensure timely recruitment by good human resource planning and a proactive approach to ensuring the Office is fully staffed at all times.
• Establish, maintain and implement the proper performance management.
• Help implement the Universal Access strategy on learning ensuring access of the staff to role appropriate learning activities.
• Ensure proper administration of staff benefits and entitlements and ensure staff is advised on request on entitlements.
• Engage fully in change management when adapting organizational structure and staffing to new programme realities.

Provide efficient procurement and logistical services and supervision through Procurement staff

•  Ensure CO compliance with corporate rules and regulations and elaboration of the CO procurement strategies including sourcing strategy, supplier selection and evaluation, quality management, customer relationship management, e-procurement promotion and introduction, performance measurement;
• Manage the Office contract strategy including tendering processes and evaluation, managing the contract and contractor, legal implications;
• Oversee procurement processes and logistical services in accordance with UN Women rules and regulations;
• Ensure proper management of UN Women assets, facilities and logistical services, including full compliance with IPSAS in the accounting for the procurement, utilization and disposal of assets.

Information and communication management and supervision of ICT team

• Manage the usage of ATLAS functionality for improved business results and improved client services;
• Lead maintenance of a secure, reliable infrastructure environment for ICT and adequate planning for disasters and recoveries;
• Ensure identification and promotion of different systems and applications for optimal content management, knowledge sharing, information provision and learning including e-registry, web-based office management system, etc.

Common Services organization and management, establishment of partnerships with other UN Agencies

• Ensure integrated activities on common services within the context of the UN reform.
• Implement common services in line with the latest developments in common services and best practices.
• Establish collaborate arrangements with UN agencies, potential partners, ensuring a client relationship management system for appropriate operational partnership arrangements.

Focal Point for security issues, and ensures security plans and related infrastructure are in place.

• Acts as the UN Women Security Focal Point, ensuring effective functioning of systems, including those to ensure the safety and security of UN Women staff in accordance with UN rules and regulations. Briefs UN Women Representative and staff on security matters and disseminate relevant information as advised by UNDSS; 
• Facilitates development and regular updating of Business Continuity Plan in consultation with Representative and CO staff;
• Full compliance of MOSS and MORSS procedures on security of staff and office premises;
• Liaises with HQ-based Security Adviser or his/her designated staff member on all security matters; 
• Ensures that personnel request appropriate security clearance for travel;
• Ensures that CO personnel and UN Women visitors are briefed on security.

Impact of Results

The key results have an impact on the overall effectiveness of the Country Programme implementation and on the, efficiency and effectiveness of the use of corporate resources (human, financial and material) and the safety of staff and assets of UN Women.  The key results also impact on the image of the organization and its ability to deliver on its mandate.

Competencies

Core Values/Guiding Principles:

Integrity

• Demonstrate consistency in upholding and promoting the values of UN Women in actions and decisions, in line with the UN Code of Conduct.

Professionalism

• Demonstrate professional competence and expert knowledge of the pertinent substantive areas of work.

Cultural sensitivity and valuing diversity

• Demonstrate an appreciation of the multicultural nature of the organization and the diversity of its staff;
• Demonstrate an international outlook, appreciating difference in values and learning from cultural diversity.

Core competencies:

Ethics and Values

• Demonstrate and safeguard ethics and integrity.

Organizational Awareness

• Demonstrate corporate knowledge and sound judgment

Development and Innovation

• Take charge of self-development and take initiative.

Work in teams

• Demonstrate ability to work in a multicultural, multi ethnic environment and to maintain effective working relations with people of different national and cultural backgrounds.

Communicating and Information Sharing

• Facilitate and encourage open communication and strive for effective communication.

Self-management and Emotional Intelligence

• Stay composed and positive even in difficult moments, handle tense situations with diplomacy and tact, and have a consistent behavior towards others.

Conflict Management

• Surface conflicts and address them proactively acknowledging different feelings and views and directing energy towards a mutually acceptable solution.

Continuous Learning and Knowledge Sharing

• Encourage learning and sharing of knowledge.

Appropriate and Transparent Decision Making

• Demonstrate informed and transparent decision making.

Functional competencies:

• Ability to lead strategic planning, results-based management and reporting;
• Ability to lead formulation and monitoring of management projects;
• Ability to plan, organize and manage a complex work load;
• Ability to lead business processes re-engineering, implementation of new systems (business side), and affect staff behavioral/ attitudinal change;
• Ability to build strong relationships with clients, focusing on impact and result for the client and responding positively to feedback.
• Model and promote transparency, honesty and openness;
• Lead teams effectively, demonstrating emotional intelligence and good judgment. Good  mentoring as well as conflict resolution skills;
• Demonstrates understanding of client’s perspective;
• Demonstrate a respect for confidentiality when dealing with individual staff members issues.

Required Skills and Experience

Education and certification:    

• Master’s degree or equivalent in Business Administration, Public Administration, Finance, Economics, or related field.

Experience:    

• Minimum of 5 years of relevant experience managing staff and operational systems at the national or international level;
• Experience in working in a computer environment using multiple office software packages, experience in handling of web based management systems and ERP systems, preferably PeopleSoft;
• Experience of accrual accounting, IPSAS or IFRS is highly desirable;
• Experience in working within the UN System, Agencies, Funds or Programmes, considered an asset.

Language Requirements:    

• Fluency in English and Bangla is required;
• Knowledge of another UN working language is an asset.