Jobs - 52588- LAN Associate (UNFPA) - (Open to Syrian Nationals

LAN Associate (UNFPA) - (Open to Syrian Nationals Only)

Location :

Damascus, SYRIAN ARAB REPUBLIC

Type of Contract :

FTA Local

Starting Date :

22-Feb-2015

Application Deadline :

29-Dec-14 (Midnight New York, USA)

Post Level :

GS-6

Duration of Initial Contract :

One year

Languages Required :

Arabic English

Expected Duration of Assignment :

One year

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

The LAN Associate is located in Damascus (CO) and reports to the Operations Manager.

The LAN Associate is responsible for assisting with: implementing ICT policies and standards established by the HQ; providing ICT and administrative support services to the UNFPA Country Office; providing daily technical support to users of information management tools and technology infrastructure; assets management as regards IT equipment; any other activities as the Representative may assign.

Duties and Responsibilities

Support the implementation of ICT management systems and strategies, focusing on achievement of the following results:

Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
Provide support to the use of Atlas (UNFPA’s implementation of Enterprise Resource Planning) functionality for improved business results and improved client services.

Ensuring effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

Performs specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;
Assists in the installation of commercial and in-house developed software and related upgrades;
Assists in upgrading patch and anti-virus programmes on a timely basis;
Monitors the file server traffic, usage and performance on a frequent and regular basis;
Supports users in backing up and restoring their files, as well as in virus detection, removal and prevention.

Assists in ensuring ICT security in the office:

Ensures that desktop, laptop and server passwords and related policies are in line with established corporate standards;
Normal users do not have administrative rights to their PCs and portable computers;
Unauthorized software is not loaded onto computers.

Support networks administration, focusing on the following:

Trouble-shooting and monitoring of network problems;
Responds to user needs and questions regarding network access;
Backup and restoration procedures for local drives;
Maintain backup logs;
Assist in maintaining off-site storage of backups.

Provide administrative support, focusing on the following:

Maintains an up-to-date inventory of software and hardware;
Maintains Country Office databases e.g. e-filing, electronic library directory, consultancy database, and database for common vendors; orient and coach staff on these databases/systems;
Maintains a library of ICT related reference materials;
Maintains the inventory and stock of supplies and spare parts;
Extracts data from various sources;
Prepares statistical charts, tables and reports as required;
Provides ICT support to key events.

Any other tasks as needed, as assigned by the UNFPA representative.

Work Relations

Contacts include the Regional ICT Specialist, Operations Manager/Specialist, and staff at all levels within the CO to enable service provision.

Competencies

Functional Competencies:

Business acumen:

Applies the results of analysis and sound business judgment to make timely decisions by analyzing the environment, and identifying issues, opportunities, and risk factors.

Job knowledge/Technical expertise:

Ability to integrate the needs of the office automation, available resources and systems requirements and to solve systems/hardware/software problems.

Client orientation:

Contributes to positive outcomes for the client, anticipating and addressing his/her needs and concerns;
Demonstrates flexibility in meeting client needs and seeks feedback on service provision;
Creates an enabling environment for a smooth relationship between client and service provider.

Required Skills and Experience

Education:

Completed Secondary Level Education required;
University Degree in Computer Science desirable.

Knowledge and Experience:

Relevant certifications in hardware and software management and application required, including Microsoft Certified Professional (MCP);
6 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications;
Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP;
Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported;
Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems;
Some experience in client support, such as, a Help Desk or User Support Unit.

Languages:

Fluency in English and Arabic are required.