Background

Under the guidance of the Resident Representative and the direct supervision of the Deputy Resident Representative, the Operations Specialist acts as an advisor to Senior Management on all aspects of CO management and operations. This includes strategic financial and human resources management, efficient procurement and logistical services, ICT and common services consistent with UNDP rules and regulations. The main role is to lead the operations, ensuring smooth functioning of the CO/programmes/projects operations, consistent services delivery and constant evaluation and readjustment of the operations to take into account changes in the operating environment as and when needed.

 The Operations Specialist leads and guides the CO Operations Team and fosters collaboration within the team, with programme staff and with other UN Agencies and client-oriented approach. The Operations Specialist works in close collaboration with programme and project teams in the CO, operations staff in other UN Agencies, UNDP HQs staff and Government officials to successfully deliver operations services.

Duties and Responsibilities

As  a member  of  the CO management  team,  ensures the strategic  direction of operations focusing on achievement of the following results:

  • Full   compliance   of   operations   with   UN/UNDP   rules,   regulations   and   policies, implementation of corporate operational strategies, establishment of management targets and monitoring of achievement of results;
  • Establishment of collaborate arrangements with potential partners, a Client relationship;
  • Management system for resource mobilization purposes and appropriate operational partnership arrangements;
  • CO  business  processes  mapping  and  establishment  of  internal  Standard  Operating;
  • Procedures (SOPs) in Finance, Human Resources Management, Procurement, Logistical and ICT services;
  • Constant monitoring and analysis of the operating environment, timely readjustment of the operations, advice on legal considerations and risk assessment;
  • Knowledge building and sharing with regards to management and operations in the CO, organization of the operations staff trainings, synthesis of lessons learnt/best practices.

Ensures effective and accurate financial resources management and supervision of the Finance team focusing on achievement of the following results:

  •  Proper planning, expenditure tracking and audit of financial resources, including extra- budgetary income in accordance with UNDP rules and regulations;
  • Performance of Specialist Level 2 role in Atlas for voucher and Treasury transactions approvals, bank reconciliation; Approval of pending disbursements as the “third authority”;
  • (cheques, bank transfers, EFT);
  • Organization of cost-recovery mechanisms for CO services provided to projects and UN Agencies, including ensuring preparation of proforma invoices for UN agencies;
  • Organization  and  oversight  of  CO  cash  management  processes,  including  liquidity management,  recommendation  of  imprest  level,  risk  assessment,  bank  relationship;
  • management; timely accounting and reconciliation of all transactions, security for cash;
  • assets on site;
  • Monitoring  of  financial  exception  reports  for  unusual  activities,  transactions  and investigation   of   anomalies   or   unusual   transactions.   Provision   of  information   to supervisors  and  other  UNDP  staff  at  HQ  of  the  results  of  the  investigation  when satisfactory answers are not obtained;
  • Member of bank signatory panel;
  • Transaction and stop payment approval on internet banking system.

 Ensures  strategic  human  resources  management  and  supervision  of  the  HR Associate focusing on achievement of the following results:

  • CO compliance with corporate human resources policies and strategies;
  • Optimal staffing of the office and projects;
  • Oversight of recruitment processes in accordance with UNDP rules and regulations, appropriate   use   of   different   contractual   modalities,   contracts   management,   OS performing the function of HR Manager in Atlas;
  • Establishment  and  maintenance  of  the  proper  performance  management  and  staff development  systems.  Implementation  of  the  Universal  Access  strategy  on  learning ensuring access of the staff to role appropriate learning activities.

Ensures provision of efficient procurement and logistical services and supervision of the Procurement team focusing on achievement of the following results:

  • CO compliance with corporate rules and regulations in the field and elaboration of the CO procurement strategies including sourcing strategy, supplier selection and evaluation, quality management, customer relationship management, e-procurement promotion and introduction, performance measurement;
  • Elaboration of the CO contract strategy including tendering processes and evaluation,managing the contract and contractor, legal implications. Oversight of procurement processes and logistical services in accordance with UNDP rules and regulations, OS acting as Specialist Level 2 in Atlas for Purchase orders approvals;
  • Proper management of UNDP assets, facilities and logistical services.

Ensures provision of efficient procurement and logistical services and supervision of the Procurement team focusing on achievement of the following results:

  • CO compliance with corporate rules and regulations in the field and elaboration of the CO procurement strategies including sourcing strategy, supplier selection and evaluation, quality management, customer relationship management, e-procurement promotion and introduction, performance measurement;
  • Elaboration of the CO contract strategy including tendering processes and evaluation,managing the contract and contractor, legal implications. Oversight of procurement processes and logistical services in accordance with UNDP rules and regulations, OS acting as Specialist Level 2 in Atlas for Purchase orders approvals;
  • Proper management of UNDP assets, facilities and logistical services.

Ensures forward-lookinginformationandcommunicationmanagementand supervision of ICT team focusing on achievement of the following results:

  • Use of Atlas functionality for improved business results and improved client services;
  • Identification of opportunities and ways of converting business processes into web- based systems to address the issues of efficiency and full accountability;
  • Maintenance  of  a  secure,  reliable  infrastructure  environment  for  ICT  and  adequate planning for disasters and recoveries;
  • Identification and promotion of different systems and applications for optimal content;
  • management,  knowledge  sharing,  information  provision  and  learning  including  e- registry, web-based office management system, etc.

Ensures proper common services organization and management, establishment of partnerships with other UN Agencies focusing on achievement of the following results:

  • Establishment of common services, maintenance of coordinating machinery to ensure integrated activities on common services and implementation of the UN reform;
  • Elaboration of the strategic approach for implementation of common services in line with the latest developments in common services and the best practices;
  • Proper planning and tracking of common services budget and of Agencies contributions to the common services account.

Competencies

Corporate Competencies:

  • Demonstrates integrity by modeling the UN’s values and ethical standards;
  • Promotes the vision, mission, and strategic goals of UNDP;
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
  • Treats all people fairly without favoritism.

Functional Competencies:

  • Knowledge Management and Learning;
  • Promotes knowledge management in UNDP and a learning environment in the office through leadership and personal example;
  • Actively  works  towards  continuing  personal  learning  and  development  in  one  or  more;
  • Practice Areas, acts on learning plan and applies newly acquired skills.

Development and Operational Effectiveness

  • Ability to lead strategic planning, results-based management and reporting;
  • Ability to lead formulation and monitoring of management projects;
  • Solid knowledge in financial resources and human resources management, contract, asset and procurement, information and communication technology, general administration;
  • Ability to lead business processes re-engineering, implementation of new systems (business side), and affect staff behavioral/ attitudinal change.

Management and Leadership

  •  Builds  strong relationships  with clients, focuses on impact and result for the client and responds positively to feedback;
  • Consistently approaches work with energy and a positive, constructive attitude;
  • Demonstrates good oral and written communication skills;
  •  Demonstrates openness to change and ability to manage complexities;
  •  Leads teams effectively and shows mentoring as well as conflict resolution skills;
  • Demonstrates strong oral and written communication skills.

Required Skills and Experience

Education:

  • Master's degree or its equivalent in Business Adminitration, public adminitration, Finance, Human Resources management, economics or related field.

Experience:

  • 5 years of relevant experience at the national or international level in providing management  advisory  services, managing staff and operational systems and establishing relationships among international organization and national governments;
  • Substantive knowledge and experience in HR;
  • Experience   in   the  usage   of computers   and   office  software   packages,   experience   in handling of web based management systems.

Language:

  • Fluent in English.