Background
A fundamental government responsibility is providing information and services aimed at improving the social and economic welfare of its citizens. During the first phase of the A2I programme, fundamental progress has been made in improving access to public services. However, it is critical to expand the breadth and width of such simplified services and improve the service delivery model to counter the impact of widespread outdated manual processes, resistance to change by civil service staff and a lack of transparency that still frustrates citizens in their attempts to avail of government information and services.
The objective of the project is to increase transparency, improve governance, and reduce the time, difficulty and costs of obtaining government services for under-served communities of Bangladesh. This is to be achieved by the following 4 components of the project:
Component 1: Strengthening existing e-services and launching a second generation of integrated, inter-operable e-government applications; (e-Service)
Component 2: Sensitizing government officials, training for service providers and expanding digital literacy among the general public; (Capacity and Awareness)
Component 3: Forging strong policy and strategy links to ensure implementation of needed legal and regulatory changes in support of the project; (Enabling Environment) and
Component 4: Promoting innovation in the delivery of e-services. (Innovation)
‘Access to Information II – e-Service delivery for transparency and responsiveness’ is looking to recruit a Programme Coordinator who will work closely with Local Development Specialist to develop and implement a self-sustaining business model for e-service outlets. The Programme Coordinator will work under the supervision of Programme Advisor to the formulation of programme strategies and implementation of the project.
The project is funded by the Government of Bangladesh, UNDP and other development partners, and is implemented by PMO and Cabinet Division.
Duties and Responsibilities
Summary of Key Functions
- Coordinate the development of self-sustaining business model for e-service outlets.
- Coordinate the e-service outlet initiative of the project.
- Support project management in formulation of programme strategies and implementation of the project.
- Function as an effective team member of the capacity and awareness component of the project.
- Perform other related duties and responsibilities as and when required assigned by project management
Specific tasks and responsibilities
1. Coordinate the development of self-sustaining business model for e-service outlets.
- Support to conduct a comprehensive study on e-service outlets at the local government institutions.
- Support in developing a self-sustaining business model for e-service outlets
- Coordinate to implement the business model to ensure the sustainability of the e-service outlets.
2. Coordinate the e-service outlet initiative of the project.
- Explore partnership opportunities with different ministries/divisions/directorates to introduce different public services at the e-service outlets.
- Explore partnership opportunities with different private organizations to introduce different private services at the service access points located at the local government institutions.
- Manage the participatory problem solving platform.
- Coordinate to develop a monitoring dashboard to track the service delivery progress of the e-service outlets and review the initiatives
3. Support project management in formulation of programme strategies and implementation of the project.
- Coordinate relevant program activities towards achieving expected results in accordance with the Program Document and as advised and instructed by the Project Steering Committee and the Project Implementation Committee.
- Ensure day to day management of the project in consultation with the Programme Advisor, according to the implementation plans for each component.
- Identify necessary action for the current and follow up activities and draft the project implementation plan, ensuring compliance with the specific objectives of the project.
- Organize, facilitate, participate in and follow-up with meeting related on Project Management, and keep records and follow-up on recommendations and agreements.
- Follow up with the Steering Committee and Implementation Committee of the project, participate and document all its meetings, and assist in the implementation, management and monitoring of the project based on the recommendations and directions of the Steering Committee and Implementation Committee.
- Ensure quarterly progress review meeting and support Programme Advisor to monitor the expenditures, commitments and balance of funds in line with the annual work plan and reporting requirements.
Coordinate knowledge building and knowledge sharing within the team and outside of the team.
Competencies
Corporate Competencies:
- Demonstrates integrity by modeling the UN’s values and ethical standards
- Promotes the vision, mission, and strategic goals of UNDP
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
- Treats all people fairly without favoritism
Functional Competencies:
Knowledge Management and Learning
- Shares knowledge and experience
- Seeks and applies knowledge, information, and best practices from within and outside UNDP
- Actively works towards continuing personal learning and development in one or more practice areas, acts on learning plan and applies newly acquired skills
Development and Operational Effectiveness
- Strong writing ability with exceptional communication skills, both written and oral
- Strong computer skills with a knowledge of many desktop applications that will be useful for the position, such as Microsoft Word and Excel, e-mail, and all Internet browsers
- Prior experience with the SharePoint platform is a plus
- Strong design sensibilities
- Experience with interacting with a range of clients
Leadership and Self-Management
- Highly organized with a keen eye for detail
- Ability to multi task under tight deadlines
- Ability to think quickly and improvise when necessary
- Creative self-starter with an ability to work independently and also as an integral part of a team to deliver results
- Focuses on result for the client and responds positively to feedback
- Consistently approaches work with energy and a positive, constructive attitude
Demonstrates openness to change and ability to manage complexity
Required Skills and Experience
Education:
Bachelor’s Degree in Development Studies/Public Administration/Sociology or any other subject of social science discipline.
Experience:
- At least 7 years working experience in national and international development organizations
- Minimum 3 years of experience in dealing with local government institutions especially with Union Parishads would be desirable
- Experience in supporting e-Governance project management as well as dealing with public and private partners for e-service outlets would be an added advantage
- Excellent ICT and computer skills
Language Requirements:
Fluency in written and spoken English and Bangla