UNDP Jobs - 57581- Director, Management Services, BoM

Director, Management Services, BoM

Location :

New York, UNITED STATES OF AMERICA

Type of Contract :

FTA International

Starting Date :

Application Deadline :

14-Jul-15 (Midnight New York, USA)

Post Level :

D-2

Duration of Initial Contract :

Languages Required :

English

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

The Bureau of Management (BoM) is the central operations Bureau in UNDP that supports the organization in the provision of management services. Drawing on sound analytics and risk-management approach, BoM provides policy, oversight, advisory and transactional services and solutions for UNDP to achieve programme and development results. In doing so, it keeps pace with the evolving needs and expectations of development partners and international best practice through strengthening and innovating business operations.

The provision of client-focused, integrated management services is a key element of the BOM operating model. Office of Management Services must present to UNDP stakeholders, partners and clients a holistic service and lead the promotion and implementation of continuous improvements in efficiency and productivity. This role helps achieve that through a focus on service delivery optimization; including cross-unit integration towards innovation, promotion of best practices, and client-oriented solutions.

The Director of Management Services has direct responsibility for the management and oversight of the newly formed Office of Management Services UNDP BoM and provides leadership and quality assurance for the delivery of management advisory and transactional services within UNDP and to UNDP partners. The Director of Management Services will provide managerial oversight to the Central Transactions Unit, Office of Information Systems and Technology, Office of Sourcing and Operations, Legal Support Office, Security Office and the Procurement Oversight Unit.

Duties and Responsibilities

Ensures that the BOM corporate management service platform is aligned to UNDP’s mission and evolving business requirements and effectively supports the delivery of both development and institutional results:

Defines value adding contributions that BOM can make to clients to enable closer cohesion between programme and operations, and to demonstrate to member states the sound stewardship of resources;
Brokers coherent alignment of Management Services with UNDP corporate policies, BOM operational policies, EG decisions, and Inter-Agency policy-making bodies (e.g. HLCM);
Formulates a solution-oriented strategic vision for BOM management service providers including a clear financing model for the management service provision;
Serves as a strategic partner to BOM clients and coordinates and responds to cross-functional requests and issues;
Manages and updates services to meet changing need of Regional and Central Bureaux in UNDP as well as UN Agencies.

Leads the actualization of the BOM Integrated Service Delivery Model, as the platform for all corporate management services:

Fosters a common approach to scoping and delivering management services, which entails contracting with clients, formalizing client service arrangements and deliverables, tracking services in UNDP’s Client Relationship Management system, seeking client feedback, and ensuring ongoing support to clients;
Partners across Management Services to synchronize the delivery of policy, advisory and transaction services to ensure effective and integrated support to all clients;
Determine optimal locations to deliver Management Services;
Serves as the global practice leader for the operations management segment of UNDP’s workforce. This includes the creation and promotion, in conjunction with other members of the UNDP Senior Management Team - of a solid pool of well-trained operations staff carrying out operations functions in the decentralized structure of UNDP; and
Provides programme and project management of Management Services initiatives.

Serves as a leader within BOM to promote innovation, professionalization, responsiveness, and solutions-orientation within BOM’s Accountability Framework for corporate management results:

Collaborates with other leaders under the BoM Assistant Administrator and Director of the Bureau of Management to ensure coherence of respective accountabilities is maintained and to advance the strategy of the Management Services operations in accordance with the BoM Mission Statement and Operating Principles;
Apply innovation principles in providing solutions to UNDP clients;
Identifies risks and risk mitigation measures in the context of complex, corporate management issues and helps to broker clear executive positions to inform policy / procedural changes;
Champions the development of user-friendly content and guidance material to guide clients seeking management advisory solutions;
Determine and leverage best-practice service delivery methods for each function and across the functions;
Promotes direct BOM outreach to UNDP clients to understand business needs and offers BOM services, where value can be added;
Evaluates and implements investments for process or technology enabling improvements; and
Defines and monitors performance metrics and KPIs.

Oversees the operations of specialized management services, including direct management of the: Consolidated Transactions Unit (CTU); Office of Information Systems and Technology (OIST); Office of Sourcing and Operations; Legal Support Office (LSO); Security Office (SO); and the Procurement Oversight Unit:

Acts as the alternate Chief Procurement Officer (CPO) of UNDP under the delegated authority of the CPO;
Oversees implementation of strategy for the Office of Information Systems and Technology (OIST); Office of Sourcing and Operations; Legal Support Office (LSO); Security Office (SO); and the Procurement Oversight Unit. ,
Oversees the implementation of strategy for the Consolidated Transactions Unit (CTU), and through the Management Committee, advises on changes in scope to the CTU;
Coordinates compliance with audit, ethical, and evaluation observations in the BoM Units managed directly by him/her;
Provides oversight over required human resources capacity for management service offices and BoM as a whole as a member of the BoM Senior Management Team; and
Oversees the provision of common services to the UN presence in the Copenhagen UN City.

Act as the Secretariat for the Management Committee chaired by the Assistant Administrator and Director, BOM, which plans, performance and investments of the Management Services operations:

Makes recommendations on proposed changes in scope and integration of end to end processes within the CTU;
Determines UNDP functional and global priorities for sourcing management initiatives;
Reviews / approves proposed Management Services Operational Team strategies and initiatives;
Defines investment targets for special initiatives, drive benefits realization and monitor overall plans; and
Reviews client feedback and management service performance metrics towards implementation of improvement initiatives.

Competencies

Core Competencies:

Leadership:

Ability to persuade others to follow.

People Management:

Ability to improve performance and satisfaction.

Communication:

Ability to listen, adapt, persuade and transform.

Delivery:

Ability to get things done.

Functonal Competencies:

Operational Efficiency:

Ability to identify and execute opportunities to improve operational efficiency.

Strategic Planning:

- Ability to make decisions that align with strategy, vision, and mission.

Priority Setting:

- Ability to scan and synthesize diverse sets of information to arrive at strategic priorities and positioning recommendations.

Resource Allocation:

Ability to distribute resources in a strategic or tactical way.

Stakeholder Management:

Ability to manage multiple stakeholders and balance often contradictory expectations, building and maintaining relationships.

Risk Management:

Ability to identify and prioritize risks, and organize action around mitigating them.

Internal Reporting and Accountability:

Ability to create internal reporting and accountability processes and standards.

Quality Assurance:

Ability to perform administrative and procedural activities to insure that quality requirements and goals are fulfilled.

Negotiation:

Ability to reach understanding, resolve point of difference, or gain advantage in the outcome of dialogue.

Knowledge Management:

Ability to capture, develop, share and effectively use information and knowledge.

Required Skills and Experience

Education:

Advanced degree in Business Administration, Public Administration, Information Technology, Finance, or relevant field of professional management and operational management.

Experience:

Minimum 15 years of relevant professional experience in UNDP operational management, strategic management, or with comparable high-level operations / management experience in a complex, global, organization;
Knowledge of UN System operating context is a critical asset.

Languages:

Fluent in English;
Knowledge of another UN language an asset.