UNDP Jobs - 57751- Senior IT Consultant for Public Complaint Mechanis

Senior IT Consultant for Public Complaint Mechanism System in Judicary (National Position)

Location :

Jakarta, INDONESIA

Type of Contract :

Individual Contract

Starting Date :

Application Deadline :

20-Jul-15 (Midnight New York, USA)

Post Level :

National Consultant

Duration of Initial Contract :

60 working days

Languages Required :

English

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

UNDP partners with people at all levels of society to help build nations that can withstand crisis, and drive and sustain the kind of growth that improves the quality of life for everyone. On the ground in 177 countries and territories, UNDP offers global perspective and local insight to help empower lives and build resilient nations.

UNDP Indonesia's mission is to be an agent for change in the human and social development of Indonesia. We aim to be a bridge between Indonesia and all donors as well as a trusted partner to all stakeholders. We work in four key areas of development: Governance Reforms, Pro-Poor Policy Reforms, Conflict Prevention and Recovery, and Environment Management, with the overarching aim of reducing poverty in Indonesia. Besides the four priority areas, UNDP Indonesia is also engaged in a variety of crosscutting initiatives focused on HIV/AIDS, gender equality, and information and technology for development.

UNDP has been working on democratic governance issues in Indonesia for many years, and has contributed significantly to consolidating democracy through provision of policy advice and technical assistance, and by promoting and brokering dialogue and engaging in knowledge networking. In the justice sector, UNDP has been involved in providing support to ensuring access to justice and is currently implementing a Strengthening Access to Justice in Indonesia (SAJI) project which was developed based on experiences and lessons learned from two previous projects: Aceh Justice Programme (AJP) and the Legal Empowerment and Assistance for the Disadvantaged (LEAD) Project.

With funding support from the European Union, and in partnership with the Government of Indonesia, UNDP is initiating a project aimed at supporting the Supreme Court (SC) to strengthen the rule of law and enhance public trust in the judicial system by increasing the transparency, integrity and accountability of the judiciary and the quality of justice services provided to the people. The Support to the Justice Sector Reform in Indonesia (SUSTAIN) project will support the Supreme Court in the implementation of its Blueprint for Judicial Reform 2010-2035 through the achievement of four results: (1) enhanced internal and external oversight mechanisms of the judiciary; (2) enhanced knowledge and skills of judges & court staff and strengthened capacity of the Supreme Court Training Centre and of some of the country’s Special Courts and Administrative Tribunals; (3) enhanced Human Resource and Organisation Management via integrated Human Resources and performance management databases, an effective implementation of advanced Human Resources policies, and a strengthened Judicial Reform Team Office; and (4) enhanced Case Management System and procedures of the judiciary to improve transparency, quality of case data and decisions and timeliness of case handling.

In the framework for achievement of the project output (1) enhanced internal and external oversight mechanisms of the judiciary, The SUSTAIN project support the Supreme Court inassessing current system and handling complaints, including on public complaint and handling mechanism to enhance systems for tracing and monitoring complaints’ handling in some regions, through some activities such as:

Conduct an assessment on current system for monitoring and handling complaints;
Conduct an assessment on coordination mechanism between provincial and district courts and Supreme Court in undertaking its oversight function;
Develop a system for tracing and monitoring complaints’ handling;
Produce a training manual for and deliver related training to court staff related to tracing and monitoring complaints’ handling, and public handling mechanism.

In order to ensure quality result of these activities, The SUSTAN Project identified the need of Senior IT Consultant for Public Complaint Mechanism System in Judiciary,The consultant will work closely with The Supreme Court Training Centre, IT Department, Badilum, Badilag and Badimiltun, and other relevant stakeholders related.

Should you be interested and decide to submit an offer for this assignment, kindly visit the link :http://procurement-notices-admin.undp.org/view_notice.cfm?notice_id=23344 and send the required documents no later than 13 July 2015 at 12:00 noon, COB (Jakarta Local Time) to bids.id@undp.org

Duties and Responsibilities

Serve as a resource to SUSTAIN for assessing, identifying, and listing all functional specifications for the current system of the complaint handling mechanism in The Oversight Body of the Supreme Court;
Develop system that merge complaint handling mechanism and oversight function. Relations with counterparts shall be led by SUSTAIN;
Provide necessary supporting application and/or system and/or peripherals and other related equipment and resources for development and implementation system of complaint handling mechanism in the oversight body of the Supreme Court,
Provide necessary supporting in integrating other applications and /or systems in the Supreme Court. These adaptations may be done simultaneously or consecutively;
Attend and participate effectively in all regular and special meetings with representatives of the Supreme Court, Badilum, and SUSTAIN team in a timely and productive manner, as directed by SUSTAIN;
Install and test the application under the direction of SUSTAIN;
Develop user technical manual;
Transfer knowledge on the design of the application to the Supreme Court;
Deliver and report weekly progress to SUSTAIN in weekly meetings on detailed development progress, challenges encountered, proposed solutions, and other directly relevant topics as they may arise;
Provide supporting documentation for the development;
Conduct weekly remote monitoring through a web-based application and on-site monitoring as necessary;
Provide troubleshooting and maintenance services for software glitches as required.

The development of these applications has a specific objective to improve data compliance on each database. Therefore, the Consultant need to ensure these following functions are included in the applications:

A function that enable the Supreme Court’s Oversight Body to monitor the completion of data input, percentage of the completion, and the incomplete data field;
A pop-up menu for user as a reminder to complete the data input;
An inter-users communication that could be used as an official memorandum concerning the data (data input, compliance, change of data, supervision etc.);
The Consultant may contribute to the project quarterly report and other project reports and deliverables, and he may be asked to provide oral and written progress reports to the CTA, UNDP and other projects;
As teamwork is crucial to the success of the project, the Consultant may also help coordinate work with other project staff working as a team;
The Consultant may contribute to the project quarterly report and other project reports and deliverables, and he may be asked to provide oral and written progress reports to the CTA, UNDP and other projects;
The Consultant may be called upon by the CTA to assist with assessment trips to the Supreme Court and pilot courts ;
As teamwork is crucial to the success of the project, the Consultant may also help coordinate work with other project staff working as a team;
The Consultant may also be called upon by the CTA to assist with other project needs as required.

Competencies

Functional Competencies:

Familiarity with Web-based and desktop based application programming;
Mastered technologies: PHP, Javascript, JQuery, HTML/CSS, Database MySQL;
Familiarity with computer languages: computer language like Borland Delphi, Java, PHP, MS Access;
Familiarity with Troubleshooting, Computer Network Administration System, Firewall System, DNS, and Internet Security
Communications and Networking;
Maturity and confidence in dealing with senior and high ranking members of national and international institutions, government and non-government;
Proven networking, team-building, organizational and communication skills and ability to build strong relationships with government and other external actors;
Has excellent oral communication skills and conflict resolution competency to mediate inter-group dynamics and mediate conflict of interests;
Has excellent written communication skill, with analytic capacity and ability to provide policy advice, recommendations and strategy.

Knowledge Management and Learning:

Shares knowledge and experience;
Ability to provide a strong analysis, policy advice, recommendations and strategy.

Management and Leadership:

Demonstrates ability to work in a team;
Demonstrates ability to accept critics and constructive inputs/opinions;
Have strong leadership to manage conflicting interests of varied stakeholders;
Demonstrates strong analytical skills;
Good time management to meet deadlines with quality outputs;
Highly creative attitude and self-starter mindset;
Consistently approaches work with energy and positive/constructive attitude.

Required Skills and Experience

Education:

Bachelor’s degree in Information Technology/Computer Science.

Experience::

Minimum with 9 years of experience in IT Consultancy, preferably with some experience in programming software for public sector and law. Working experience with the Supreme Court will be an advantage.

Language:

Fluency (both oral and written) in English;
Excellent writing skill;
A second UN language is an asset but is not a requirement.