Background
Acknowledging the important role that knowledge plays in UNDP’s core mandate of assisting development partners in responding to crisis, contributing to the achievement of the MDGs and fostering human development, UNDP’s Knowledge Management Strategy Framework 2014-2017 documents prior organizational challenges and achievements, presenting a new way forward to share and utilize UNDP’s global expertise and strengthen its role brokering knowledge for development.
As one priority area within this strategy, the Development Impact Group (DIG) within UNDP’s Bureau for Policy and Programme Support (BPPS) will monitor and report on progress and results of not only the activities within this project, but also on KM activities that are led by other business units and under different corporate projects. Under the KM Strategy DIG will develop a performance indicator framework for KM with metrics and tracking mechanisms across Country Offices, Regional Centres and Headquarters that help the organization measure progress and impact of knowledge generation, knowledge sharing efforts and knowledge products, and integrate KM elements into the Results-Based Management Framework. Sources of metrics for initiatives and knowledge products will come from both inside and outside the organization, various UNDP systems and processes as well as social media footprints, and tie them into UNDP’s Balanced Scorecard system. This will ensure that all KM activities are not disconnected from each other, but are all aware of and complement each other in achieving together the overarching goals of UNDP’s KM Strategy 2014-2017.
The Development Impact Group (DIG) is seeking a Knowledge Management Expert with preferable results management experience to support UNDP in the design of a Knowledge Management Measurement Framework, with defined metrics, indicators and targets, recommendations for tools and approaches to collect data from various data sources, and detailed standard operating procedures defining replicable steps to monitor agreed KM metrics on an ongoing basis. The Consultant will work under the direct guidance of the Policy Specialist, Knowledge Services, as part of the Development Impact Group, BPPS.
Duties and Responsibilities
- Conduct initial research on industry standards for KM measurement to inform the design of UNDP’s KM performance measurement , and develop tailored metrics for monitoring and measuring UNDP performance;
- Identify and recommend suitable tools and mechanisms to collect the data necessary for KM monitoring;
- Formulate standard operating procedures for data collection and monitoring and analysis of KM metrics.
Conduct research on industry standards for KM measurement, and develop metrics for monitoring and measuring UNDP KM performance:
- Conduct research on common metrics and approaches for measuring KM performance of organizations with regards to knowledge generation, knowledge sharing, networking and exchange, as well as quality, reach and impact of UNDP’s knowledge products and services;
- Prepare research report with overview of industry good practices in KM measurement;
- Propose framework of KM metrics to be used by UNDP, with explanation of strength and weaknesses of different metrics.
Identify and recommend suitable tools and mechanisms to collect the data necessary for KM monitoring
- Conduct needs/gap analysis to identify where UNDP does not have the tools to access/collect data necessary to monitor proposed metrics;
- Conduct marked research to assess which tools are suitable to support data collection and analysis in support of proposed metrics, and make recommendations on most suitable tools to procure.
Formulate standard operating procedures for data collection and monitoring and analysis of KM metrics
- Formulate standard operating procedures for collecting data, monitoring and analyzing KM metrics, and reporting on indicators on an ongoing or annual basis (including for purposes of UNDP’s Integrated Results and Resource Framework and annual Integrated Work Plan)
Deliverables
- 10%: Prepare brief research report with overview of industry good practices in KM measurement;
- 30%: Prepare framework of proposed KM metrics for UNDP, along with rationale and strength/weaknesses for each metric;
- 20%: Prepare list of tools and mechanisms required to collect necessary data for monitoring proposed KM metrics;
- 40%: Formulate standard operating procedures for collecting data, monitoring and analyzing KM metrics, and reporting on indicators on an ongoing or annual basis.
The consultant will submit weekly status updates on progress, as well as monthly timesheets, which indicate the deliverables worked on indicating the number of days and the status of completion. The consultant will also make a final presentation to KM team management of the deliverables.
Competencies
- Strong written and verbal communication skills in English, with an excellent understanding of structure and form of official UN documentation;
- Strong research skills;
- Excellent organizational skills and proven ability to deliver projects within assigned deadlines;
- Excellent interpersonal skills and objectivity.
Required Skills and Experience
Education:
- Post-graduate University Degree in Knowledge Management, Management, Information Technology, Communication, Social Sciences, or related area, or equivalent relevant experience combined with a first degree.
Experience:
- 7 years of previous knowledge management and/or results management experience working with the UN, a similar international organization or a large international company, required;
- Proven experience with implementing and managing knowledge management initiatives within large organizations is required;
- Proven experience in applying Results Based Management (RBM) techniques, particularly developing results and indicator frameworks in large organizations, is required;
- Experience working collaboratively in a team structure in a multicultural environment;
- Good understanding of KM systems and technology is a strong asset;
- Experience with developing and promoting prescriptive KM content such as policies and standard operating procedures for KM is a strong asset;
- Broad knowledge of the UN system in general highly desirable, good knowledge of UNDP is an asset.
Language Requirements:
- Fluency in English, essential.
Recommended Presentation of Offer
Interested individual consultants must include the following documents when submitting the applications:
An updated CV indicating past experience from similar projects, as well as the contact details (email and telephone number) of the Candidate and at least three (3) professional references.
- Brief description of why the individual considers him/herself as the most suitable candidate for the assignment. Indicate available start date.
- Financial proposal of “all inclusive” consultancy fee:
Applicants are instructed to submit their financial proposals in US Dollars for this consultancy to devika.parbhu@undp.org, using the financial proposal template available here: http://procurement-notices.undp.org/view_file.cfm?doc_id=45780. The proposals should be sent via email with the following subject heading: “Financial Proposal – Knowledge Management Consultancy – KM Measurement framework" by the deadline of this vacancy.
In order to assist the requesting unit in the comparison of financial proposals, the financial proposal should be all-inclusive and include a breakdown. The term ‘all-inclusive” implies that all costs (professional fees, travel related expenses, communications, utilities, consumables, insurance, etc.) that could possibly be incurred by the Contractor are already factored into the financial proposal.
The cost of travel from the home base to the duty station and vice versa, where such travel is required, should be included in the financial proposal.
Criteria for Selection of the Best Offer
The award of the contract will be made to the individual consultant whose proposal is determined as having the highest combined score of the technical and financial scores, calculated as follows:
Technical criteria weight (70%)
Financial criteria weight (30%)
Only candidates obtaining a minimum of 70 points out of 100 at the technical evaluation will be considered for the financial evaluation.
Technical Proposal (70%)
The breakdown of the evaluation of the technical proposal is as follows:
- Criteria A: Experience with implementing and managing knowledge management initiatives in large organizations (30 points)
- Criteria B: Experience with preparing and monitoring results and indicator frameworks in large organizations (30 points)
- Criteria C: Experience with knowledge management systems and technology (10 points)
- Criteria D: Experience with developing prescriptive knowledge management content (15 points)
- Criteria E: Familiarity with UNDP or the UN system in general (15 points)
Interviews may be conducted.
Financial Proposal (30%)
The following formula will be used to evaluate financial proposal: p = y (µ/z) where:
p = points for the financial proposal being evaluated
y = maximum number of points for the financial proposal (30 points)
µ = price of the lowest priced proposal
z = price of the proposal being evaluated
The award of contract will be made to the individual consultant who receives the highest combined score out of the weighted technical and financial criteria as specified above.
GENERAL TERMS AND CONDITIONS_ INDIVIDUAL CONSULTANT (IC)
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.