UNDP Jobs - 59293- Case Management System Consultant

Case Management System Consultant

Location :

Freetown, SIERRA LEONE

Type of Contract :

Individual Contract

Starting Date :

Application Deadline :

31-Aug-15 (Midnight New York, USA)

Post Level :

National Consultant

Duration of Initial Contract :

15 working days

Languages Required :

English

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

UNDP is a key development partner in Sierra Leone, supporting the Security Sector. The original program was planned for 18 months from January 2014 to 30th June 2015 in the context of the joint transition plan prepared in anticipation of the closure of UNIPSIL in March 2014. Through the progress reports submitted previously to the Peacebuilding Fund, the project has demonstrated progress achieved, challenges faced and mitigating strategies applied. The Ebola Virus Disease (EVD) crisis, however, resulted in all national resources being diverted to supporting the Governments response including the re-programming of UNDP’s SSR funding and activities.

The stabilization of the country context as the Ebola cases are moving towards zero, is also affecting the priorities of the security sector institutions that were heavily engaged in the response and now enables the project to return to its originally planned activities. A no-cost extension to the Peacebuilding Fund SSR program was granted to the end of September 2015 as several activities remain important and relevant. The crisis affected the ability of UNDP and national partners to plan when and how the activities could be restarted and they have recently resumed. The project team have restarted the activities now that movement restrictions have largely been lifted and national capacities are released from emergency response, but are however facing some resourcing challenges in effectively implementing all activities within the timeframe.

UNDP has also secured funding from the Japanese government to support the strengthening of community policing initiatives and strengthening of national security coordination systems.

A key component of the programme is provision of support to the government in strengthening its police oversight mechanisms, and thus several activities have been dedicated to ensure for the effective operationalisation of the Independent Police Complaints Board (IPCB) and enhance the operations of the Sierra Leone Police – Complaints and Discipline and Internal Investigations Department (CDIID). Focus in this respect is dedicated to effective complaints handling and a need identified is to put in place electronic case management systems for both the IPCB and the CDIID that is fitted to the context.

UNDP IT-Specialist has already identified a suitable case management system (CMS) that has been developed for the Human Rights Commission of Sierra Leone (HRCSL), and the present consultancy will carry out a detailed needs assessment of what will be required both in terms of hard and software to effectively adapt the CMS for the purposes of IPCB and CDIID.

The Security Sector Programme is providing critical support to enhancing police oversight mechanisms, namely IPCB and CDIID. The feasibility study will consider the possibility of adapting the HRCSL CMS for the two institutions; evaluate the likely challenges; rate this against other approaches to developing CMS on the grounds of: cost, speed, suitability for purpose and sustainability. The study will also identify hardware and software specifications required and estimated costings for the effective functioning of these systems.

Duties and Responsibilities

The objective of this consultancy is to develop a feasibility study on implementation of a case management system for complaints handling for IPCB and CDIID.

The Consultant will be responsible for delivering the following end product:

An inception report based on the initial assessment of the CMS system and information shared by CDIID and IPCB on present case management systems (within the first 4 working days of the consultancy);
A draft feasibility study report (within 12 working days);
Presentation of report to IPCB, CDIID and UNDP incorporation of feedback as appropriate.
Final feasibility study (within 15 working days)

The final report shall consist of:

An analysis of the pros and cons of adapting the HRCSL CMS for the two institutions;
An assessment of the proposed approach as against other approaches to developing CMS considering factors such as: cost, speed, the needs of remote offices outside Freetown, suitability for purpose and sustainability; A detailed implementation plan for adapting and tailoring the CMS to the needs and requirements of IPCB and CDIID;
This should include a description of needs and requirements for the effective transfer of the HRCSL CMS to both CDIID and IPCB Description of hardware and software required to implement the CMS;
Estimated costs and outline budget.

Reporting Mechanism:

The consultant will work under the supervision of the Police Adviser and with the SSR team.

Payment Modalities:

1st payment:

Inception report (20%):

A draft feasibility study report
Presentation of report to IPCB, CDIID and UNDP incorporation of feedback as appropriate.

2nd Payment:

Final feasibility study (within 15 working days) (80%)

Evaluation of Criteria and Weighting:

The consultant will be evaluated against a combination of technical and financial criteria. Maximum score is 100% out of a total score for technical criteria equals 70% and 30% for financial criteria.

The technical evaluation will include the following:

Background and minimum educational qualification as defined above-10%;
Practical previous experience relevant to the TOR - 40%;
Substantial professional knowledge and experience in the field of Security Sector Reform -50%.

Competencies

Professionalism and Integrity;
Promotes knowledge sharing and learning;
Display cultural, gender, religion, race, nationality and age sensitivity and adaptability;
Build strong relationships with clients, focuses on impact and result for the client and responds positively to feedback;
Demonstrate good oral and written skills;
Demonstrate openness to change and ability to manage complexities;
Ability to work with national counterparts in building individual and institutional capacity.

Required Skills and Experience

Education:

Bachelor degree in Computer Science (Database Management, Web development, Application development)

Experience:

5 years of experience in developing desktop and web based application; Experience analysing and developing CMS or similar systems, preferably in a security sector or justice sector setting;
Experience working in a development context preferred;
Demonstrated experience of needs assessment or feasibility studies on electronic information management systems highly preferred.

Language Requirements:

Fluency in written and spoken English.

Application Procedure:

Qualified and interested candidates are hereby requested to apply. The application should contain the following:

Completed P11 form;
Technical proposal (methodology of approach to the task);
Financial proposal.