UNDP Jobs - 59753- ICT Assistant - Open to Haitian Nationals

ICT Assistant - Open to Haitian Nationals

Location :

Port-au-Prince, HAITI

Type of Contract :

Service Contract

Starting Date :

Application Deadline :

17-Sep-15 (Midnight New York, USA)

Post Level :

SB-3

Duration of Initial Contract :

Languages Required :

English French

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

Under the guidance and direct supervision of the ICT Specialist, the ICT Support Associate provides ICT services, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Associate promotes a client-oriented approach.

The ICT Support Associate works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO and UNDP HQ staff for resolving complex ICT-related issues, collaborates with Regional ICT Officers (RIO), Regional Bureau ICT Managers (RBIMs), ICT Managers and other ICT Staff.

Duties and Responsibilities

Under the guidance and direct supervision of the Operations Manager or ICT Specialist/Analyst, the ICT Support Associate provides ICT services, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Associate promotes a client-oriented approach.

The ICT Support Associate works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO and UNDP HQ staff for resolving complex ICT-related issues, collaborates with Regional ICT Officers (RIO), Regional Bureau ICT Managers (RBIMs), ICT Managers and other ICT Staff.

Ensures implementation of ICT strategies and introduction/implementation of new technologies, focusing on achievement of the following results:

Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services;
Provision of support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services;

Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

Effective functioning (installation, operation and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies;
Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;
Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.

Ensures efficient networks administration, focusing on achievement of the following results:

Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.
Trouble-shooting and monitoring of network problems. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks;
Response to user needs and questions regarding network access;
Maintenance of up-to-date parameters of information for the network clients and electronic mail;
Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups;
Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities;
Networks administration support to other UN agencies as required and preparation of bills for cost recovery for the service provided;

Provides web management services, focusing on achievement of the following results:

Support to the maintenance of the CO websites and Intranet;
Trouble-shooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.

Provides administrative support, focusing on achievement of the following results:

Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids;
Maintenance of an up-to-date inventory of the software and hardware;
Maintenance of a library of ICT related reference materials;
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and
Procurement Teams;
Provision of ICT support to key events;

Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision;
Participation in the organization of training for the CO staff on ICT issues;
Maintenance of staff training profiles;
Synthesis of lessons learned and best practices in ICT;
Sound contributions to knowledge networks and communities of practice.

Competencies

Corporate Competencies:

Demonstrates commitment to UNDP’s mission, vision and value;
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.

Functional Competencies:

Knowledge Management and Learning;
Shares knowledge and experience and provides helpful advice to others in the office;
Ability to develop systems for structuring, codifying and providing access to information and knowledge;
Development and Operational Effectiveness;
Ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT applications support, web design and maintenance;
Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web design, knowledge of Microsoft Windows network administration, ERP;
Ability to provide input to business processes re-engineering, elaboration and implementation of new systems
Leadership and Self-Management;
Focuses on result for the client and responds positively to feedback;
Consistently approaches work with energy and a positive, constructive attitude;
Demonstrates openness to change and ability to manage complexity.

Required Skills and Experience

Education:

Secondary education with relevant certifications in hardware and software management and application (Microsoft Certification, Cisco Certification);
University Degree in Computer Science desirable, but it is not a requirement;
Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

1 to 3 years of relevant working experience, including network administration, management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.

Language:

Fluency in French and good knowledge of spoken and written English.