UNDP Jobs - 63309- Senior Information Technology Assistant (Open to Z

Senior Information Technology Assistant (Open to Zimbabwe Nationals Only)

Location :

Harare, ZIMBABWE

Type of Contract :

UNV

Starting Date :

Application Deadline :

19-Feb-16 (Midnight New York, USA)

Post Level :

UNV

Duration of Initial Contract :

11 months

Languages Required :

English

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

The World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. Born in 1962, WFP pursues a vision of the world in which every man, woman and child has access at all times to the food needed for an active and healthy life. WFP works towards that vision with sister UN agencies in Rome -- the Food and Agriculture Organization (FAO) and the International Fund for Agricultural Development (IFAD) -- as well as other government, UN and NGO partners.

WFP has five core objectives: Save lives and protect livelihoods in emergencies; Prepare for emergencies; Restore and rebuild livelihoods after emergencies; Reduce chronic hunger and under nutrition everywhere; strengthen the capacity of countries to reduce hunger.

The IT Unit supports the Zimbabwe operation of the World Food Programme by provisioning the technology infrastructure, applications and support services that underpin the processes through which the the above objectives are achieved. The UN volunteer will support the IT Unit with technical assistance, administrative and financial management as well as procurement and logistical support in project implementation. The UNV will day to day report to the IT Operations Officer – Head of IT.

Duties and Responsibilities

Under the supervision of the IT Operations Officer, the national UN Volunteer will undertake the following tasks:

Setup and manage antivirus servers; ensure endpoint protection by deploying antivirus software to clients and managing updates through a global console;
Ensure timely user access to, and security of, information resources by maintaining uptodate user accounts and access rights using MS Active Directory;
Deploy and administer LAN and WAN infrastructure including Dell Servers, Cisco switches and routers; maintainn, enhance and upgrade systems in keeping with corporate policies, office needs, and changes in technology environment;
Monitor usage patterns and availability of data connectivity links liaising with service providers to troubleshoot faults, escalating incidents of non-resolution as necessary;
Perform DRP activities including periodic data backup and restoration;
Manage service provider accounts to ensure prompt accrual, recording, and settlement of monthly recurring costs and other IT expenditures in accordance with IPSAS;
Draft professional correspondence to inform end users of those IT unit activities that may affect productivity systems;
Conduct end user training for corporate applications including MS Office Suite, Skype for business and any other systems as requested by business units, or deemed necessary by the head of IT;
Provide operational and administrative support to the IT unit including financial reporting, asset management, project planning;
Perform as alternate to the head of IT as and when the business need arises;
Provide customer-centric service to end users including application and hardware support;
Supervise other IT staff as necessary;
Perform any other duties as requested by supervisor.

Competencies

Leadership:

Ability to persuade others to follow.

Innovation:

Ability to make new and useful ideas work.

People management:

Ability to improve performance and satisfaction.

Communication:

Ability to listen, adapt, persuade and transform.

Delivery:

Ability to get things done.

Functional Competencies:

Knowledge and Learning Management:

Demonstrate corporate knowledge and sound judgment;
Shares knowledge and experience from within and outside the Organization.

Development and Operational Effectiveness:

Self-development, initiative-taking;
Acting as a team player and facilitating team work.

Management and Leadership:

Facilitating and encouraging open communication in the team, communicating effectively;
Creating synergies through self-control;
Managing conflict;
Learning and sharing knowledge and encourage the learning of others;
Promoting learning and knowledge management/sharing is the responsibility of each staff member;
Informed and transparent decision making.

Required Skills and Experience

Education:

University degree in Computer science, Information Technology, Telecommunications or other related field from a recognized institution.

Experience:

At least 2 years’ experience in deployment and administration of Cisco based LAN/WAN/WLAN;
At least 5 years experience in providing 1st and/or 2nd line helpdesk support;
Indepth knowledge of TCP/IP principles;
Working knowledge of typical IT equipment compliment used by United Nations agencies;
Other relevant IT certifications such as CCNA, A+ and ITIL;
An appreciation for ITSM principles will be a distinct advantage;
Knowledge of WFP IT processes and procedures is an advantage;
MCSA: Windows Server 2012 or 2008.

Language:

Fluent in English.