UNV Jobs - 63483- ICT Assistant

ICT Assistant

Advertised on behalf of

UNV

Location :

Suva, FIJI

Type of Contract :

UNV

Starting Date :

Application Deadline :

12-Feb-16 (Midnight New York, USA)

Post Level :

UNV

Duration of Initial Contract :

12 Months

Languages Required :

English

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

The United Nations Volunteers (UNV) programme is the UN organization that promotes volunteerism to support peace and development worldwide. Volunteerism can transform the pace and nature of development and it benefits both society at large and the individual volunteer. UNV contributes to peace and development by advocating for volunteerism globally, encouraging partners to integrate volunteerism into development programming, and mobilizing volunteers.

UNV volunteers promote volunteerism through their action and conduct. Engaging in volunteer activity can effectively and positively enrich their understanding of local and social realities, as well as create a bridge between themselves and the people in their host community. This will make the time they spend as UNV volunteers even more rewarding and productive

The UNV ICT Assistant will be based with the UNICEF office in Suva and will be supervised by the Senior ICT Assistant.

Brief history of UNICEF Pacific

UNICEF Pacificis a multi-country office with mandate for 14 Pacific island countries, based in Fiji and with field offices in Vanuatu, Kiribati and the Solomon Islands. Our mission and mandate is to promote the rights and wellbeing of every child in the Pacific, in everything we do. Together with our partners in Cook Islands, Fiji, Kiribati, Marshall Islands, Federated States of Micronesia, Nauru, Niue, Palau, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, we translate this commitment into practical action, focusing special effort on reaching the most vulnerable and excluded children, to the benefit of all children, everywhere.

Duties and Responsibilities

Under the direct supervision of the Senior ICT Assistant the national UN Volunteer will undertake the following tasks:

Maintains logs all requests for computer assistance into Help Desk database. Performs help desk support to an increasingly complex environment, e.g. hardware and software trouble-shooting, upgrade and installation of hardware (PC, Laptops, printer, memory, etc.) and software (MS Office suite, Anti- Virus, SAP, MS Outlook, etc.). Participate in analysis of problems, diagnose errors and corrects simple problems. Refers more complex problems to the Senior IT Assistant;
Assists in installation of new HW/SW as per agreed section plan. Ensures that all HW and SW are in compliance with UNICEF standards. Ensures that all HW/Printers/Scanners etc are in fully functional state and under guidance from appropriate specialist ensure periodic maintenance of the HW equipment;
Ensure that a daily backup of key applications is done and backup media stored in the designated area. Proper records to be kept for all backups and movement of backup media;
Maintain hardware and software inventory database;
Performs any other tasks as assigned by Supervisor. This includes clerical/secretarial tasks: filing, making photo copy, typing memos, assembling manuals and other materials, etc;
Provides installation and stand by support to all meetings with in the office or in hotels as appropriate;
Assist the Senior IT Assistant in producing a monthly Management Report for EAPRO and Management.

Furthermore, UN Volunteers are required to:

Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark IVD);
Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;
Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities;
Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.;
Assist with the UNV Buddy Programme for newly-arrived UN Volunteers;
Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

Results/Expected Output:

Maintenance of helpdesk support and support to end-users;
Installation of hardware and software as per UNICEF standard and maintain inventory database;
Daily backups are completed and despatched to designated area.

Competencies

Functional Competencies:

Ability to effectively capacity build national institutions in relation to election administration and operations;
Demonstrates capacity to plan, prioritize and deliver tasks on time to meet goals in a highly pressured environment and to support other colleagues in achieving similar goals;
Demonstrates capacity to respond flexible and positively to change through active involvement and generation of innovative, practical solutions to challenging situations;
Ability to establish effective working relations in a multicultural team environment;
Resourcefulness, initiative and maturity of judgement;
Excellent interpersonal and communication skills;
Communication, Working with People, Drive for Results.

Corporate Competencies:

Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
Highest standards of integrity, discretion and loyalty.

Required Skills and Experience

Education:

Completion of secondary education;
Technical certificate or diploma in a relevant technical field relating to information technology. and systems would be advantageous.

Experience:

At least 5 years of experience in related field;
Advanced knowledge of UNICEF standard office packages including MS Outlook, Exchange Server basics, MS Office 2013, Windows 7 Professional, Windows 8.1, Internet Explorer, Windows Server systems, Active Directory, DHCP services and networking are essential. Knowledge of UNICEF’s Vision System (SAP) will be beneficial.

Language Skills:

Good written and oral skills in English.

Conditions of Service for national UN Volunteers

A 12 month contract; with subsequent contract extensions subject to availability of funding, operational necessity and satisfactory performance. However, there is no expectation of renewal of the assignment;
Travel to duty station (if applicable) and a Settling-In-Grant will be provided in the event duty station is not within commuting distance from the place of recruitment. A Volunteer Living Allowance (VLA) of F$1529 is provided monthly to cover housing, utilities and normal cost of living expenses. Life, health and permanent disability insurance are included (health insurance for up to 3 dependents), as well as final repatriation (if applicable) and resettlement allowance for satisfactory service.