UNDP Jobs - 66412- ICT JUNIOR SUPPORT ASSISTANT - RE-ADVERTISED

ICT JUNIOR SUPPORT ASSISTANT - RE-ADVERTISED - must be eligible to work in Belgium - Candidates who have already applied need not to re-apply again

Location :

Brussels, BELGIUM

Type of Contract :

Individual Contract

Starting Date :

04-Jul-2016

Application Deadline :

13-Jun-16 (Midnight New York, USA)

Post Level :

National Consultant

Duration of Initial Contract :

1 year

Languages Required :

English French

Expected Duration of Assignment :

1 year

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

The IT Unit provides ICT services and technical support to the UNDP Office, Bureau Focal Points and 5 projects ART, EXTRACTIVES (LVMM),GPECS, JMDI & PARE (47 persons), and leverages ICT resources to provide common ICT services and technical support to the 13 UN House Agencies (75 persons). These services are defined by client need and delivered in accordance with UNDP’s best practices for implementing ICT services.

In view of UNDP’s new planned corporate objectives and to meet the Agencies and Projects own planned objectives, the IT Unit requires additional support to manage and implement the applications, technology upgrades (both hardware and software) and infrastructure, including events that support delivery of these services, with the aim of consolidating technology, improving and increasing service availability and reducing costs.

To attain the above objectives, the Office would need additional ICT Support in line with UNDP target ICT Support ratio (1 :35 Users)

The main objectives of the assignment is to provide ICT support services to the UNDP Office during the final phases (migration and stabilization) of the Cloud Computing/Office365 project; technical support to UN House Agencies on their own ICT Projects (migration to UMOJA, to the Cloud, including unified communication; and develop the UN House backbone. The services rendered to the UN House Agencies will be within the framework of cost recovery agreements with the Agencies.

Evaluation of Applicants:

Individual consultants will be evaluated based on a cumulative analysis taking into consideration the combination of the applicants’ qualifications and financial proposal.

The award of the contract should be made to the individual consultant whose offer has been evaluated and determined as:

a) Responsive/compliant/acceptable; and
b) Having received the highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation;
c) Only highest ranked candidates who would be found qualified for the job based on the P11 desk review will be invited for an interview.

Technical Criteria - 70% of total evaluation – max. 100 points total:

Criteria A – Formal Education /Language Skills – max points: 15;
Criteria B – Years of work experience – max points: 15;
Criteria C – Technical Training suited to the role -- max points: 35;
Criteria D – Professional work experience relevant to the role -- max points: 35.

Financial Criteria - 30% of total evaluation

Application procedures:

Interested consultants must include the following documents when submitting the applications in UNDP Job Shop (Please note that only 1 (one) file can be uploaded therefore please include all documents in one file):

The application should contain:

Cover letter explaining why you are the most suitable candidate for the advertised position. Please paste the letter into the "Resume and Motivation" section of the electronic application;
Filled P11 form including past experience in similar projects and contact details of referees;
(blank form can be downloaded from http://europeandcis.undp.org/files/hrforms/P11_modified_for_SCs_and_ICs.doc ); please upload the P11 instead of your CV;
Financial Proposal* specifying – ICT Junior Support Assistant, and monthly fee. Applicants are instructed to submit their financial proposals, in US Dollars for this consultancy to procurement.be@undp.org using the financial proposal template available here: http://procurement-notices.undp.org/view_file.cfm?doc_id=45780 by 13th June 2016.
Incomplete applications will not be considered. Please make sure you have provided all requested materials.

Duties and Responsibilities

Ensure day-to-day functionality of all computing resources in a Client /Server environment;
Coordinate with the IT team and other service support providers to effectively resolve incidents and requests, both hardware and software;
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary;
Upgrade and reimage computer hardware and application software as required. (Administer desktop computers, printers, routers, switches, firewalls, smartphones, software deployment, security updates and patches);
Assist in the presentation of display materials and Video Conferencing events;
Provide orientation to New Users on the IT equipment, printers, scanners, door entry etc.;
Monitor, troubleshoot and resolve internet/e-mail connection connectivity problems;
Maintain a wireless network for internet connectivity for staff and visitors;
Assist staff with software problems and queries, including customizing and automating routine tasks using macros and other built-in features, and upgrade application software as necessary to ensure highest productivity;
Help to accomplish administrative responsibilities (email creation, deletion, user orientation, create access code);
Assistance in backup and restoration procedures for local drives. Maintenance of backup logs;
Assist in the procurement process of the IT items by liaising with Suppliers regarding quotes, defective equipment, evaluation equipment in accordance with the ICT Policy and Standards;
Perform other related duties as required.

Competencies

General Competencies:

Demonstrates commitment to UNDP’s mission, vision and values;
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.

Functional Competencies:

Plans, prioritize and delivers tasks on time;
Good judgment and ability to organize office work and prepare correspondence on own initiative;
Team player with good interpersonal skills;
Good functional and technical knowledge of Microsoft Office suite of applications, Lotus Notes and Symantec products, including Microsoft client operating systems, Windows 7/8 and server platforms 2003/2008/2012. Knowledge of SharePoint 2010 an asset;
Uses information and internet technology applications effectively as a tool and resource;
Knowledge of Network infrastructure.

Required Skills and Experience

Qualifications:

Secondary education with specialized formal training on ICT systems Microsoft Server and Client platforms, Microsoft suite of applications including some exposure to networking, a cisco certification would be an asset.

Experience:

At least 1 year of IT support experience;
Prior work experience gained in a Service Desk client orientated environment;
Server /Network administration experience an asset;
Good communication skills.

Language Skills: Excellent writing, editing, and oral communication skills in both English and French.