Background

The Global Centre for Public Service Excellence (GCPSE) was set up in 2012 as a joint project of the Government of Singapore and the United Nations Development Programme (UNDP). GCSE has recently been extended for a second three year phase. It is one of six UNDP Global Policy Centres which contribute to the global development policy advisory functions of the UNDP, shape global thought leadership by providing evidence-based support and undertake development analytics for strategically positioning of the organization and articulation of UNDP's discourse in global development processes. The Global Policy Centres provide research support and leverage partnerships to support better use of the organization’s funding for emerging priorities and innovation.

The Global Policy Centre in Singapore acts as a knowledge and convening hub on public service excellence, promoting cutting edge practices in public services management and reform. It aspires to offer:

  • A structured way of thinking about public service excellence that values each country’s own development experience;
  • Evidence of successes and failures through well documented case studies and cross country comparisons;
  • Opportunities to convene thinker-practitioners in South-South and trilateral knowledge sharing events, organised in partnerships that promote excellence in the policy and practice of the public sector.

The GCPSE has produced numerous discussion papers (incl. short versions), working papers, notes on Public Service Excellence, a commemorative booklet and weekly reviews (see http://bit.ly/GCPSEevidence). It has held events in Singapore and in a wide range of developing countries, often in partnership with other institutions and organisations that promote public service excellence (see http://bit.ly/eventsGCPSE).

Phase 1 identified, from the ‘Singapore Story’ of public service success, four relatively neglected but critical themes for development (leadership, motivation, foresight and innovation). Their importance held up well to closer scrutiny. Phase 1 confirmed that public service is key to development. The Sustainable Development Goals (SDGs) spell out a set of universal Global Goals that represent the complexity of the development agenda, however, the final document (2030 Agenda) does not provide insights into how they will be delivered. The vital role of the public service is assumed away.

Three preliminary findings from Phase 1 were that:

  • Development is hampered by the lack of a credible theory of change to explain how or why an “impartial, ethical, fair and meritocratic public service” comes about and how it can be promoted and fostered;
  • That excellence is an “impartial, ethical, fair and meritocratic public service” and explains citizens’ trust in government essential for development and legitimacy, how public service is experienced (co-creation) and actual delivery;
  • The risk of a demoralised and demotivated public service (in both developing and developed countries) represents a potential crisis facing the implementation of the 2030 Agenda.

Phase 2 will address these challenges by moving from evidence building towards the design of politically viable operational approaches, built in part around Singapore’s experience. This includes expanding GCPSE’s scope and service lines to add training & peer-to-peer learning for public servants of developing countries.

Around each of the Phase 1 themes, GCPSE will develop catalytic thinking and guidance that promotes trust and fosters public service transformation towards achieving the Global Goals.

This GCPSE’s ambitions for Phase 2 call for robust forward-looking resource mobilization in line with its resource mobilization strategy (completed in August 2016) – both in and outside Singapore – which takes into account the changing donor landscape in international development.

To this end, the GCPSE seeks a qualified consultant able proactively and with minimum guidance to move forward new initiatives (incl. project development, proposal writing and outreach) inside UNDP and with key partners and potential funders. The overall purpose of the consultancy is to identify potential funding opportunities and to successfully mobilise resources by engaging additional partnerships, donors and expanding the resource base of the Centre.

Duties and Responsibilities

The consultant will be required to:

  • Assist GCPSE management in pursuing strategic opportunities in the area of programme development, partnerships, and fundraising;
  • Map the interest, priorities, requirements and funding of Country Offices (COs) and Regional Hubs (RHs) to identify actions and to mobilize funding;
  • Liaise with the Astana Regional Hub for Civil Service (Kazakhstan), as one of GCPSE’s key partners;
  • Design service offerings/lines based on GCPSE’s core competencies which cater to the requirements of UNDP offices and their Government counterparts;
  • Broker new partnerships, particularly with corporate businesses and civil society;
  • Support strategic communications efforts;
  • Develop practitioner Learning Journeys for public officials to countries (incl. Singapore) that are willing to share their experiences and offer peer learning on public service issues.

Key Deliverables

December 2016

  • Workshop on Collaborative Innovation in Public Service Delivery
    • Event summary and communication material produced;
    • Leads followed-up on with required fundraising or partnership materials.
  • High profile regional event (with a focus on 2030 Agenda for Sustainable Development):
    • Event summary (Session on SDG 16) and communication material (on GCPSE activities) produced;
    • Documentation on partnership opportunities produced;
    • Network of the GCPSE expanded (newsletter sign-ups, news leads);
    • Leads followed-up on with required fundraising or partnership materials.
  • Produce draft 2016 Annual Report;
  • Submit mapping report on the interest, priorities, requirements and funding of Country Offices (COs) and Regional Hubs (RHs) with proposed follow-up actions;
  • Concept notes for 2 practitioner Learning Journeys for public officials to countries (incl. Singapore) developed and agreed with relevant stakeholders.

January 2016

  • Support GCPSE management in finalizing 2016 Annual Report;
  • e-GCPSE online learning portal set up;
  • Support strategic communications (incl. concept and content development for new website and social media presence) of the GCPSE.
  • Draft 3 blogs to be posted on either the UNDP Global, GCPSE or EIP websites.

February 2017

  • Support GCPSE management in running a signature event for leaders from Small Island Developing States in the Pacific Region;
  • Design a new service offering/line based on GCPSE’s core competencies, catering to the requirements of UNDP offices and their Government counterparts;
  • One module developed for online learning portal (e-GCPSE);
  • Develop 1 full funding proposal.
  • Draft 1 blog to be posted on either the UNDP Global, GCPSE or EIP websites.

March 2017

  • Complete curriculum and presentation materials for 1 Learning Journey;
  • Develop 1 full funding proposal;
  • One module developed for online learning portal (e-GCPSE);
  • Draft 1 blog to be posted on either the UNDP Global, GCPSE or EIP websites.

April 2017

  • One module developed for online learning portal (e-GCPSE);
  • Draft 1 blog to be posted on either the UNDP Global, GCPSE or EIP websites;
  • Practitioner Learning Journey for public officials facilitated;
  • Develop 1 full funding proposal;
  • Draft chapter on e-Governance for a joint publication with the Regional Hub of Civil Service in Astana (Kazakhstan).

May 2017

  • Support GCPSE management in running a signature event for public service leaders;
  • Draft 1 blog to be posted on either the UNDP Global, GCPSE or EIP websites.
  • Develop 1 full funding proposal
  • Practitioner Learning Journey for public officials facilitated.

 

Reporting:

The consultant will report to the GCPSE Director or OIC and provide bi-weekly updates of progress. S/he is expected to attend be present in the GCPSE office during regular hours, attend meetings and with liaise with partners.

 

Competencies

Core Competencies:

Innovation (Ability to make new and useful ideas work):
Collaborates and Integrates

  • Creates new business opportunities;
  • Integrates diverse contributions into a coherent service;
  • Aligns strategy to service delivery components;
  • Scales up innovation for greater impact.

Leadership (Ability to persuade others to follow):
Takes initiative

  • Identifies opportunities and challenges and recommends options;
  • Checks assumptions against facts;
  • Assumes responsibility for decisions and outcomes.

Communication (Ability to listen, adapt, persuade and transform):
Advocates, able to change mind of self, peers and partners

  • Persuades others to embrace new ideas, even when controversial;
  • Empathizes with client perspectives and needs;
  • Prepares and presents authoritative advice;
  • Represents team in formal settings;
  • Expands expertise of team through sharing expertise.

Delivery (Ability to get things done):
Makes new ideas work

  • Critically assesses value and relevance of existing thinking and policy;
  • Embraces difficult obstacles that interfere with getting work done;
  • Anticipates constraints and identifies solutions;
  • Strives to improve team reputation with clients;
  • Expands capacity of team to deliver on time and on target;
  • Accountable for project implementation and/or team deliverables.

 

Functional and Technical Competencies:

  • Knowledge of key public administration/service areas and core government functionality and ability to apply to strategic and/or practical situations in different development situations;
  • Ability to develop partnerships for knowledge exchange, capacity development
  • Ability to generate funding opportunities and strategic engagement;
  • Ability to capture, develop, share and effectively use information and knowledge;
  • Sets innovative strategies/best practices/new approaches promoting Peer Learning and Knowledge Sharing;
  • Ability to engage with other agencies, donors, and other development stakeholders and broker productive partnerships;
  • Strong ability to write clearly and convincingly, adapting style and content to different audiences and speak clearly and convincingly;
  • Strong presentation skills in meetings with the ability to adapt for different audiences;
  • Strong capacity to communicate clearly and quickly.

Required Skills and Experience

  • Master’s Degree (or equivalent) in Public Administration, Political Science, International Development, or related field;

Experience:

  • Minimum of 8 years of relevant professional experience, at least 5 of which involve project implementation, management and resource mobilization in a developing country;
  • Professional experience in the development arena with a particular focus on public administration reform, e-Governance, public sector capacity development, and/or public service innovation;
  • Knowledge of trends and issues in public service within the Central Asian region;
  • Computer proficiency is required, incl. working knowledge of MS Office products (Word, Excel, PowerPoint), Adobe Creative Suite; Web-based Content Management systems;
  • Practical familiarity with UNDP processes and a network of contacts is highly desirable;
  • Experience in working with UNDP and/or other development agencies is an asset;
  • Willingness to travel, especially to developing countries.

Languages:

  • Fluency in English (including excellent writing skills) is required.
  • Fluency in Russian is required.

Criteria:

Documents to be included when submitting the proposal:

Interested individual consultants must submit the following documents/information to demonstrate their qualifications.  All documents must be attached and uploaded as one combined PDF document when you are asked to upload your CV/resume on the application website.

  • Technical proposal: cover note, providing brief information on the experience gained with concrete experience in relation to the ToR (maximum 500 words).
  • UNDP Personal History form (P-11): http://www.my.undp.org/content/dam/malaysia/docs/Procurement/P11%20for%20SC%20&%20IC.doc?download
  • Financial proposal, using the template available here: http://www.my.undp.org/content/dam/malaysia/docs/Procurement/MyIC_2016_033%20Financial%20Proposal%20Template.docx?download

Please Note: The total working days per month are estimated to be 21.75 days. Leave days are unpaid. The financial proposal must be all-inclusive and shall take into account various expenses incurred by the consultant/contractor during the contract period (e.g. professional fee, and any other relevant expenses related to the performance of services).

Payment Modality:

Monthly payments, on satisfactory completion and acceptance of deliverables.

Travel:

All travel to join the duty station and repatriation travel must be included in the financial proposal.

In general, UNDP should not accept travel costs exceeding those of an economy class ticket. In the case of unforeseeable travel, payment of travel costs including tickets, lodging and terminal expenses should be agreed upon, between the respective business unit and Individual Consultant, prior to travel and will be reimbursed (incl. economy class tickets, daily subsistence allowance and terminal expenses, based on extant policies and rules). Should the Individual Consultant wish to travel on a higher class he/she should do so using their own resources.

 

Evaluation Criteria:

The final evaluation method will be based on a cumulative analysis of both the technical and financial proposals. When using this weighted scoring method, the award of the contract will be made to the individual consultants whose offer has been evaluated and determined as:

  • Responsive/compliant/acceptable;
  • Having received the highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation;
  • Technical Criteria weight: 70 percent; and
  • Financial Criteria weight:  30 percent.

 

Candidates will be assessed based on the following technical criteria:

Technical Evaluation (70%): evaluation of the P11 and technical proposal, including:

  • Experience in similar and relevant field, skill or expertise; relevant projects for similar international organisations and previous relevant UNDP/UN projects  (20 points);
  • Qualifications in terms of education, consultancy, specialisations and other relevant requirement; key technical skills related to project scope; availability (30 points);
  • Technical Proposal (20 points).

 

Only candidates obtaining a minimum of 70 per cent of the total technical scores will be considered for the Financial Evaluation.

 

Financial Evaluation (30%):

The following formula will be used to evaluate financial proposal: p = y (µ/z):

  • p = points for the financial proposal being evaluated;
  • y = maximum number of points for the financial proposal;
  • µ = price of the lowest priced proposal;
  • .z = price of the proposal being evaluated.

 

General Terms and Conditions of Contract for the Services of an Individual Contractor can be downloaded from http://www.my.undp.org/content/dam/malaysia/docs/Procurement/General%20Conditions%20of%20Contract%20for%20IC.pdf?download?

General Terms and Conditions of Contract for Reimbursement Loan Agreement (RLA) can be downloaded from http://www.my.undp.org/content/dam/malaysia/docs/Procurement/Reimbursable%20Loan%20Agreement%20_%20Terms%20&%20Conditions.pdf?download

Other:

  • Incomplete applications will not be considered. Please make sure you have provided all requested materials. Payments will be made only upon confirmation by UNDP on delivering on the contract obligations in a satisfactory manner;
  • Individual Consultants are responsible for ensuring they have vaccinations/inoculations when traveling to certain countries, as designated by the UN Medical Director. Consultants are also required to comply with the UN security directives set forth under dss.un.org;
  • Qualified women and members of minorities are encouraged to apply;
  • Due to large number of applications we receive, we are able to inform only the successful candidates about the outcome or status of the selection process;

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.