STUDY TO IDENTIFY INCONSISTENCIES AND BEST PRACTICES IN SERVICE DELIVERY AND PROGRAM MANAGEMENT APPROACHES IN LOCAL GOVERNMENTS
|Application Deadline :||18-Apr-12|
|Type of Contract :||Individual Contract|
|Post Level :||National Consultant|
|Languages Required :||
|Starting Date :|
(date when the selected candidate is expected to start)
|Duration of Initial Contract :||3 Months|
|Expected Duration of Assignment :||3 Months|
Uganda’s decentralization policy was introduced by Government in 1992 in order to enable citizens to have more say in determining their affairs and to improve on the provision of services. In the past, most of the decisions were made at Central Government level, which made the system undemocratic and provision of services very difficult.
Specifically, the policy was aimed at achieving the following objectives:
- Transfer real powers to local governments and thus reduce the workload of remote under-resourced central officials;
- Bring political and administrative control over services to the point where they are actually delivered, and thereby improve accountability and effectiveness, and promote people’s feeling of “ownership” of programmes and projects executed in their local governments;
- Free local managers from central government constraints and enable them to develop effective and sustainable organizational structures that are tailored to local circumstances;
- Improve financial accountability and responsibility by establishing a clear link between payment of taxes and provision of services;
- Improve the capacity of local authorities to plan, finance and manage the delivery of services;
- Enhance local economic development in order to increase local incomes and expand local revenue bases.
The decentralization policy reform has registered significant progress towards realization of its objectives. The reform was never meant to be simply a policy decision to shift responsibility for development from central government to local government, but rather, a policy instrument aimed at sharing of power and improving local democracy, whilst improving effectiveness and efficiency in the use of scarce public resources.
Although the policy continues to be popular, most especially with its best practices, a number of inconsistencies in service delivery and program management approaches have manifested in Local Governments. During the Joint Annual Review of Decentralization of 2004, it was reported that some actors noted inconsistencies in service delivery approaches which do not match with the decentralization framework. Decentralization policy is regarded as a fully independent and autonomous unit as states within a state, an attitude that was further reinforced by the observed trend to employ the “sons and daughters of the soil” within local governments, conflict of interest in procurements and consequently leading to poor quality service delivery, corruption and abuse of office.
This, therefore, raised a need to develop a guideline on consistent and best practices in service delivery and programme management approaches in local governments in order to sensitize the population on the intentions, principles and benefits of the decentralization policy.
The Government of Uganda with support from the United Nations Development Programme, therefore, wishes to proceed to conduct a study to identify inconsistencies and best practices in service delivery and programme management and develop principles to guide service delivery and management approaches that will be used in nation-wide sensitization programmes.
Duties and Responsibilities
The objective of this assignment is to conduct a study to identify inconsistencies and best practices in service delivery and program management approaches and develop principles to guide service delivery and programme management in local governments including CSOs for use in the sensitization programmes.
Uganda implements the policy of democratic decentralization. Under this policy, powers have been transferred to popularly elected local government leaders in such areas as; planning, financial management, administration, legislation and administration of local justice.
In order to realize efficient and effective service delivery in the areas mentioned above and to address the challenge caused by programmes being implemented in Local Governments using different and often contradicting approaches which undermine, stretch Local Government resources and confuse beneficiaries, the local governments and other stakeholders need to be well informed on how to implement the decentralization policy in order to achieve its set objectives. There is, therefore, a need to identify inconsistencies, best practices and develop principles to guide service delivery and program management approaches for use in sensitization programmes of the local government officials for better implementation of the decentralization policy.
The guideline is intended to achieve the following objectives among others:
The guideline is intended to achieve the following objectives among others:
- To create awareness on key issues of decentralization including its objectives and implication on service delivery;
- To give a wider public awareness on the vision and political will behind the decentralization policy;
- To enable the local councilors access key decentralization reference materials;
- To empower all local council officials and the general public on all aspects of participatory planning, budgeting and service delivery in Local Governments;
- To highlight the roles and obligations of citizens, NGOs, CSOs etc;
- Standardize approaches to Programme implementation in Local Governments by all players.
Scope of work, Duties and Responsibilities:
The scope of work will involve conducting a study to identify inconsistencies and develop guidelines for best practices in service delivery and program management approaches in local governments based on the Constitution of the Republic of Uganda, 1995, The Local Governments Act, Cap 243, and other relevant Laws. This assignment will include; production of posters and pictorial messages.
The following tasks will be carried out by the consultant:
- Review relevant documents;
- Collect and compile data on the inconsistencies in service delivery and study the programme management approaches employed in Local Governments and CSOs;
- Identify and compile best practices in service delivery and programme management in Local Governments and CSOs that will lead to efficiency and effectiveness in service delivery;
- Develop principles to guide service delivery and programme management in Local Governments including CSOs;
- Conduct validation meetings
- 10 copies of the inception report demonstrating the understanding of the assignment one week after signing the contract;
- Draft report on the inconsistencies and best practices in service delivery and programme management;
- Draft guidelines for service delivery and programme management;
- Report on the validation workshop;
- Final draft report on the inconsistencies and best practices in service delivery and programme management;
- Final guidelines for service delivery and programme management in LGs;
- IEC materials (posters and pictorial messages) to demonstrate aspects of flowed service delivery, peoples demand for services, Local Governments demonstrating effective and accountable service delivery;
- A slate copy (CD, MS Word 2007) of all the reports produced.
The consultant will be reporting to the Permanent Secretary Ministry of Local Government through the Project Manager/ Strengthening Institutional Frameworks for Service Delivery.
Critical Documents to be reviewed:
The Consultant must familiarize him/herself with the following documents:
- The Constitution of the Republic of Uganda, 1995;
- Political Parties and Organizations Act;
- The Local Council Courts Act, 2006 & Regulations thereto;
- Local Government Act, Cap 243;
- Joint Annual Review of Decentralization (JARD) Reports;
- The decentralization policy strategic framework;
- The Local Government Sector Investment Plan (2006-2016);
- Handbook for LG Councillors;
- Local Government Financial & Accounting Regulations;
- Local Government Procurement & Disposal of Assets Regulations;
- Rating Regulations;
- Any other law applicable.
Required Skills and Experience
- Advanced degree preferably at Masters level in the fields of Public Administration, Business Administration or any other relevant field.
- Experience in similar work and in the field of decentralization
- Knowledge, experience and competence in preparing illustrations will be an added advantage.
- Proposal:Letter of Interest; Explanation as to why you consider yourself suitable for the assignment; A detailed methodology enumerating the approach to the assignment, different steps for undertaking assignment and a detailed plan for implementation of the assignment.
- Personal CV: Highlighting past experience in similar assignments, including work references - contact details (e-mail addresses) of referees.
- Financial Proposal:
- Please submit a financial proposal indicating consultancy fee in Ugandan Shillings, lump sum fee (with a breakdown) or unit price together with any other expenses related to the assignment.
Please note that the system will only allow you to upload one document, therefore all the technical and financial proposals are to be attached to the CVs and uploaded together at once.
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.