Jobs - 29796- Senior IT Assistant (FAO- ECTAD/ SITA/25/04-130)

Senior IT Assistant (FAO- ECTAD/ SITA/25/04-130) (For Indonesian nationality only)

Lieu :

FAO Project Office, 6th floor, Directorate of Animal Health, Building C, Ministry of Agriculture, Ragunan, South Jakarta, INDONESIE

Type de contrat :

Other

Date de commencement :

Date limite de candidature :

10-May-12 (Minuit New York, États-Unis)

Niveau du poste :

Other

Durée du contrat initial

3 months

Langues requises :

Anglais

Durée prévue de la mission :

Le PNUD s’engage à recruter un personnel divers en termes de genre, de nationalité et de culture. Nous encourageons de même les personnes issues des minorités ethniques, des communautés autochtones ou handicapées à postuler. Toutes les candidatures seront traitées dans la plus stricte confidentialité. Le PNUD ne tolère pas l’exploitation et / ou les atteintes sexuelles, ni aucune forme de harcèlement, y compris le harcèlement sexuel, et / ou toutes formes de discrimination. Tous/tes les candidats/tes selectectionnes /ées devront ainsi se soumettre à de rigoureuses vérifications relatives aux références fournies ainsi qu’à leurs antécédents.

Historique

THIS IS FAO POST, PLEASE SEND DIRECTLY APPLICATION IN LINE WITH APPLICATION PROCEDURE AS OUTLINED BELOW

I. Organizational Context

Food and Agriculture Organization (FAO) is a United Nations agency which provides technical assistance in Indonesia. One of our projects since 2006 provides support for the control of Avian Influenza, in cooperation with national and regional Indonesian government livestock authorities. Project activities are conducted in various locations nationwide.
Under the overall supervision of the FAO Representative, general supervision of the project Chief Technical Advisor (CTA), and direct supervision of the Operations Coordinator, in close coordination with the FAO-R Information Resources Assistant, Operations Support Unit, and appropriate Information Technology Division (KCT), Office for Coordination and Decentralization (OCD) and Emergency Operations and Rehabilitation Division (TCE) support staff, and in compliance with FAO standards, guidelines and procedures, perform duties relating to support and maintenance of Project Information Technology resources.

Devoirs et responsabilités

II. Functions / Key Results Expected

IT Set-up and General Support

1. Provide first-level user support and documentation for the Information, Communication and Technology (ICT) related services, e.g., Networks (WAN, LAN & WiFi), Servers, and PC hardware, software and communication devices (blackberry, telephone, etc).
2. Install workstations, servers, and network infrastructure for FAO staff and visitors at the Disease Control Centre Project office (DCC), Regional Management Unit (RMU) and other Local Disease Control Centre (LDCC).
3. Carry out IT-related tasks relating to the smooth functioning ICT infrastructure of the DCC Project office, Central Management Unit (CMU), RMU, and all LDCCs as necessary.
4. Perform the daily server checklist to ensure proper operation of the server and network.
5. Responsible for troubleshooting server problems and minimizing downtime for the users by setting up automatic monitoring system.
6. Identify recurring problems, systemic problems or other factors impacting computer issues.
7. Maintain FAO standard backup system for mission-critical data. Responsible for performing routine backups and restores of data and properly storing backup media according to FAO standards.
8. Regularly reassess the IT configurations and settings on staff workstations to ensure that they meet FAO standards.

IT Solutions

9. Analyze communication / IT infrastructure and respond to technical or operational constraints as they arise.
10. Operate in close collaboration with CMU counterpart in order to support IT system integration, capacity building, and knowledge transfer.
11. Participate with appropriate Organizations and Ministries, e.g., IT experts, Ministries of Agriculture and Information and Communication, etc to develop and implement a nationwide surveillance information management system.
12. Provide formal or informal IT training to overseas staff who have varying degrees of technical proficiency. Training will be conducted on software applications, Internet-based research, hardware and software troubleshooting and the appropriate use of IT in the workplace.
13. Ensure that all IT related needs are met while adhering to FAO guidelines and policies.
14. Identify and secures local IT resources to meet Post’s needs. Responsible for locating IT resources within country which may improve the support and management systems at Post.

Supervision

15. Supervise Information Technology Assistant to assist the Program in providing timely IT support to the LDCCs and to FAO project office in the Ministry of Agriculture (MoA) building.

Inventory Management

16. Maintain the inventory of ICT related hardware and software in conjunction with the Operations Support Unit.
17. Conduct annual audit of IT assets.
18. Draft requests for purchases of hardware and software, according to FAO guidelines and procedures.

Other

19. Provide monthly reports regarding IT conditions and network usage to project manager.
20. Report monthly to project manager on status of IT services in each LDCC and DCC.
21. Liaise with support services either from FAOR, FAO HQ or external vendors.
22. Help with special events, conferences and assist in consolidating IT training needs, as

III. Impact of Results

The key results have an impact on the success of FAO ECTAD implementation in Indonesia.

Compétences

IV. Competencies

Demonstrates commitment to FAO vision, mission and values
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
Contributes effectively to team work and team outcomes
Consistently approaches work with energy and a positive, constructive attitude.
Demonstrates openness to change and ability to manage complexities.
Ability to plan own work, manage conflicting priorities and work under pressure of tight and conflicting deadlines.
Ability to work without direct supervision
Demonstrates strong oral and written communication skills as well as interpersonal and public relation skills.

Qualifications et expériences requises

IV. Recruitment Qualifications

Education:

Bachelor’s degree in Information systems, Information Management or related discipline.
Preferably with Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE).

Experience:

3 years of relevant working experience, including development and implementation of ICT strategies, management and supervision of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.

Language Requirements:

Very good English speaking and writing ability, fluent in Bahasa

Please be informed that all applications should be addressed to:

Operations Support Unit
Office of the FAO Representative in Indonesia 11th Floor Menara Thamrin Building
Jl. M. H. Thamrin Kav 3 Jakarta 10250
Email address: FAO-ID@fao.org

STS No: S1205000