Historique

The World Humanitarian Summit (WHS) is an initiative by UN Secretary-General Ban Ki-moon to improve humanitarian action. Through the two-year consultation process, the aim is to build a more inclusive and diverse humanitarian system by bringing key humanitarian stakeholders together to share best practices and find innovative ways to make humanitarian action more effective. The process will culminate in a global summit in 2016. 

Organizational Setting and Reporting Relationships: 

The position will be located in the Office for the Coordination of Humanitarian Affairs (OCHA) in New York. The Knowledge and Information Management Specialist will report to the Online Consultation Coordinator for the World Humanitarian Summit (WHS).

Devoirs et responsabilités

Responsibilities:

The Knowledge and Information Management Specialist will:

• Design and implement a plan to apply the gained knowledge from the World Humanitarian Summit process to other related initiatives in OCHA and the wider UN system;
• Design and implement a plan to collect, integrate, and apply the gained knowledge from the thematic and regional online consultations with other online consultations, regional consultations, and external parallel processes;
• Support the preparation of summary reports from each consultation;
• Coordinate the production of a diverse range of information products (infographics, reports, maps) for the World Humanitarian Summit online platform;
• Manage the uploading and downloading of static web content as required;
• Establish metrics to gauge impact and evaluate results of web platform activities;
• Produce regular reports on developments, trends and outcomes of the World Humanitarian Summit web platform;
• Coordinate language translations of  static web content and documents into six official UN languages;
• Identify ways to improve online consultations to better address knowledge and information management needs;
• Design, create, and maintain user documentation for the web platform;
• Draft documents to compile and disseminate the gained knowledge and lessons learned from the World; Humanitarian Summit consultation process;
• Participate in planning, specification, design, and support of WHS website;
• Develop and maintain a contacts management database.

Work implies frequent interaction with the following: 

• Other staff of the World Humanitarian Summit;
• Communications and Information Management staff of UN OCHA, the United Nations, and the broader humanitarian community;
• Translators;
• Web developers.

Compétences

Functional Competencies:

• Expertise in different approaches and aspects of knowledge and information management;
  
• Ability to apply conceptual, analytical, and evaluative skills and identify issues, formulate opinions and make conclusions and recommendations;
• Ability to identify sources for data and knowledge collection, assess information needs and be innovative in the design and delivery of appropriate targeted solutions;
• Shows pride in work and in achievements;
  
• Demonstrates professional competence and mastery of subject matter;
  
• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results;
  
• Is motivated by professional rather than personal concerns;
  
• Shows persistence when faced with difficult problems or challenges;
• Remains calm in stressful situations;
• Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work;
  
• Basic awareness of a range of issues in the context of humanitarian action, political developments, public attitudes and local conditions.

• Speaks and writes clearly and effectively;
  
• Listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication;
  
• Tailors language, tone, style and format to match audience;
  
• Demonstrates openness in sharing information and keeping people informed.

• Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise;
  
• Is willing to learn from others;
  
• Places team agenda before personal agenda;
• Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

• Develops clear goals that are consistent with agreed strategies;
• Identifies priority activities and assignments;
  
• Adjusts priorities as required;
  
• Allocates appropriate amount of time and resources for completing work;
  
• Foresees risks and allows for contingencies when planning;
  
• Monitors and adjusts plans and actions as necessary; uses time efficiently.

• Takes ownership of all responsibilities and honours commitments;
  
• Delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules;
  
• Supports subordinates, provides oversight and takes responsibility for delegated assignments;
• Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

• Actively seeks to improve programmes or services;
• Offers new and different options to solve problems or meet client needs;
  
• Promotes and persuades others to consider new ideas;
  
• Takes calculated risks on new and unusual ideas;
  
• Thinks “outside the box”;
  
• Takes an interest in new ideas and new ways of doing things;
  
• Is not bound by current thinking or traditional approaches;
  
• Able to navigate bureaucratic obstacles.

• Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect;
• Identifies clients’ needs and matches them to appropriate solutions;
  
• Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects;
  
• Meets timeline for delivery of products or services to client.

• Keeps abreast of new developments in own occupation/profession;
  
• Actively seeks to develop oneself professionally and personally;
  
• Contributes to the learning of colleagues and subordinates;
  
• Shows willingness to learn from others; seeks feedback to learn and improve.

Technological Awareness:

• Keeps abreast of available technology and web-based applications;
• Understands applicability and limitation of technology to the work of the office;
  
• Actively seeks to apply technology to appropriate tasks;
  
• Shows willingness to learn new technology.

Core Competencies:

• Demonstrating/safeguarding ethics and integrity;
• Demonstrate corporate knowledge and sound judgment;
• Self-development, initiative-taking;
• Acting as a team player and facilitating work;
• Facilitating and encouraging open communication in the team, communicating effectively;
• Creating synergies through self-control;
• Managing conflict;
• Learning and sharing knowledge and encourage the learning of others;
• Informed and transparent decision making. 

Qualifications et expériences requises

Education:         

• Advanced university degree (Master’s degree or equivalent)  business administration, information systems, management, library and information sciences, human resources, or a related field.

Experience:      

• A minimum of five years of progressively responsible experience in information/knowledge management, information systems, public information,  or related area, especially within humanitarian organizations and contexts. Experience in qualitative and quantitative information analysis is essential.

Language:

• Fluency in English (both oral and written) is required;
• Knowledge of French or another UN official language is an advantage.  

Other: 

• Strong computer and IT skills (Drupal, HTML, MS Office, databases, Google Analytics), experience in website design is desirable.