Empleos en el PNUD - 13595- Manager of Benefits and Entitlements Services (BES

Manager of Benefits and Entitlements Services (BES)

Localidad :

Copenhagen, Dinamarca

Tipo de contrato :

FTA International

Fecha de comienzo del contrato :

Fecha límite de postulación :

15-Dec-09 (Medianoche Nueva York, Estados Unidos)

Nivel de puesto :

P-5

Duración del contrato inicial :

1 year (extendable)

Idiomas requeridos :

Inglés

Duración esperada del puesto :

El PNUD está comprometido con lograr la diversidad de su personal en términos de género, nacionalidad y cultura. Se alienta por igual a las personas que pertenecen a grupos minoritarios, a pueblos indígenas o que tienen alguna discapacidad a presentar su candidatura. Todas las solicitudes se tratarán con la mayor confidencialidad. UNDP no tolera la explotación y el abuso sexual, ningún tipo de acoso, incluido el acoso sexual, ni la discriminación. Por lo tanto, todos los candidatos seleccionados serán sometidos a una rigurosa verificación de referencias y antecedentes.

Antecedentes

Reporting to the Deputy Director, Nordic Office and Chief of SAS, the BES Manager provides leadership in the delivery of high quality services for the contractual administration of international staff worldwide and local staff at Headquarters.

The BES Manager provides authoritative interpretations, advice and guidance on precedures based on HR policies, UN Staff Regulations and Rules. Further the BES Manager establishes internal procedures and provides solutions to a wide spectrum of complex HR issues, promoting a collaborative, inclusive and client-oriented approach for maintenance of high staff morale.

The BES Manager supervises and leads the staff of BES, working in close collaboration with OHR Senior Management and SAS units ensuring successful performance of the section as a whole. The BES Manager endeavors to contribute in building capacity for all staff of BES and also promotes learning and knowledge transfer among BES teams.

The BES Manager supports the UNDP HR Strategy through provision of high quality and innovative HR services to clients.

Deberes y responsabilidades

1. Ensures implementation of HR strategies and policies, and effective human resources management focusing on achievement of the following results:

Full compliance of HR actions with UN Staff Regulations and Rules and UNDP Policies and procedures as well as strategies.
Continuous analysis of corporate HR strategies and procedures, assessing the impact of applications and making recommendations on their implementation in BES, ensuring that organizational goals and strategies are reflected in the applications and proposed changes. Research on the matters related to conditions of service, benefits and allowances and other policy matters. Elaboration and introduction of measurement indicators, monitoring and reporting on achievement of results.
Guides and facilitates BES contribution to OHR policy development.
BES HR business processes mapping and elaboration/establishment of internal Standard Operating Procedures in determination of benefits and entitlements with internal control for the workflows in the Unit.
Strategic approach to recruitment, early warning for management, clients and partners to forecast staffing changes.

2. Manages, plans and implements staff performance management and career development, focusing on achievement of the following results:

Optimal use of staff resources across BES.
Motivated staff through support to effective learning management and staff development opportunities.
Provision of effective counseling to staff on career advancement, development needs, learning possibilities.
Working environment wherein ideas, interests and concerns of others are recognized and credit is given to the contributions of others.
Implementation of strategic staffing policies in line with career development.

3. Provides authorative advice and guidance to staff and clients on matters related to benefits and entitlements administration focusing on achievement of the following results:

Development and maintenance of appropriate oversight systems and mechanisms that will drive the decentralized approval and certification of entitlements to ensure compliance with the UN Staff Rules and Regulations and UNDP Policies and Procedures as well as ensuring transparency, consistency and equity.
Organization and oversight of the work of BES ensuring that the standards of consistency and quality are established and followed.
Analysis of difficult and complex cases, determination of merits of the case and further recommendations for problem solutions as warranted.
Increased confidence in BES as a credible HR administrator through provision of timely and efficient advice on Benefits and Entitlements to internal and external clients.

4. Ensures efficiency and adequate client satisfaction through improvement of processes and procedures and development of business systems and tools to maximize efficiency and simplify procedures, to achieve the following results:

Reviews of operational efficiency of BES, and introduction of improved systems and procedures following re-engineering and simplification of processes.
Recommendations for improved and new procedures and guidelines.
Optimal efficiency in processing Benefits and Entitlements.
Streamlined payment and entitlement procedures to deliver optimal client service.
Reduced costs of BES operations and related costs to clients and partners.
Enhanced IT management through leveraging Atlas (PeopleSoft) and SuperOffice functionalities. Adequate and proficient IT tools in place to respond to client needs and to automate business processes.

5. Ensures knowledge building and knowledge sharing within BES, with clients and strategic partners, focusing on achievement of the following results:

Prescriptive content on-line in the HR network and SAS website is up-to-date and shared with practice communities.
Knowledge, best practices and lessons learnt in HR administration continuously identified, documented and shared; appropriate and up-to-date information and learning tools are available.
Business culture encouraging creativity and innovation, and cultivating productive relationships created.
Sound contributions to knowledge networks and communities of practice.

6. Ensures integrity, transparency and equity in the management of UNDP resources including:

Management of performance and career management of large team of staff members aimed at motivating and promoting organizational excellence.
Development of BES Unit Annual Performance Targets and Metrics with SAS Chief and team. Collaborative work planning with other SAS Managers and also along with the designated members of the SAS Operations from BES to ensure effective operations, accountabilities, system integrity, adequate contols and teamwork.
Resource Management by providing strategic and data inputs into SAS budget presentation exercises, Contract Management including implementing procurement processes and providing oversight to contract implementation. Approves payments.
Content Management by ensuring (1) prescriptive content to Knowledge codification and HR Policy unit (2), Best Practices are continuously identified, documented and made available to users (3) appropriate and up-to-date information and learning tools are available.

Competencias

Management

Demonstrates integrity and fairness, embodies UN values and promotes the well-being of all individuals regardless of gender, religion, race, nationality or age.
Ability to motivate and lead teams, effectively manage and produce results in a multi-cultural, global, matrixed operation; encourages staff to work collaboratively with other units and offices.
Focuses on impact and results for the client - promotes and lives by an ethic of client service, seeking to produce significant and positive impact; demonstrated experience in customer relations.
Manages projects effectively - consistently ensures timeliness and quality of project work carried out by the unit.
Promotes a learning environment in the office - empowers staff to address their development needs and promotes an open atmosphere of mutual feedback and support.
Builds relationships with internal and external departments and organizations.

Functional

Knowledge of a broad range of HR, administrative and governing regulations and rules, as well procedures.
Demonstrates substantive technical knowledge to meet all responsibilities and post requirements with excellence.
Ability to negotiate agreements on behalf of the organization, with an overview of teh liability and obligation limitations.
Strong analytical and problem resolution skills.
Overveiw of processes, ability to identify bottlenecks and introduce efficiency-raising solutions.
Strong PeopleSoft skills as far as HR, finance and project management modules.
Ability to leverage information technology and use IT substantially and effectively as a management tool and resource.

Habilidades y experiencia requeridas

Advanced university degree preferably in Human Resources Business Administration, Public Administration or related field.
A minimum of 10 years of progressively responsible relevant experience in Human Resources Management, most of which should be at the managerial level in either public or private sector international organizations.
Working experience from different UN organizations would be an asset.
Demonstrated knowledge of IT and ingrated management systems would be an asset.
Experience in managing larger team would be an asset.
Knowledge of the administration of Staff Contracts and UN benefits and entitlements, including UN Staff regulations and rules, and UNDP policies and procedures would be an asset.