UNDP Jobs - 10480- Knowledge Management Team Leader

Knowledge Management Team Leader

Location :

Bangkok, THAILAND

Type of Contract :

FTA International

Starting Date :

Application Deadline :

09-Jun-09 (Midnight New York, USA)

Post Level :

P-5

Duration of Initial Contract :

1 year

Languages Required :

English

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

The Bureau for Development Policy (BDP) provides the foundation for UNDP’s global substantive practices. BDP provides the tools, analysis and capacities that country offices need to make a real difference in UNDP’s practice areas. Accordingly, BDP is the corporate sponsor of Knowledge Management for UNDP and is responsible for ensuring that knowledge created at any level of the organisation will be made available to all staff to enhance organisational effectiveness. It does this through the Knowledge Management Group (KMG), a corporate service which provides a core set of knowledge sharing solutions to the entire organization; and through advisory services to UNDP Country Offices, Regional Practice Groups and UN regional offices. All activities of the KMG will support the goals and outcomes established in UNDP’s Strategic Plan 2008-2011.

A Knowledge Management Team Leader (KMTL) will be assigned to each of the 6 Regional Service Centres (RSCs).The KMTL in the RSCs represents the KMG Team at the regional level and will ensure that the Regional KM team works consistently towards the goals and outcomes established for the KMG. The KMTL will support the implementation of the corporate Knowledge Strategy and development of knowledge management (KM) capabilities in the country offices in the region. The KMTL manages and supervises the Knowledge Management Team at the RSC that supports regional practices in their knowledge management work, provides Country Office and regional level services, and training and Help desk functions for knowledge management. The KMTL will plan his/her work jointly with the Director, KM Group in NY and the Deputy Regional Director (DRD) at the RSC or their designated representative(s). The Key Result Areas (KRAs) and assessment of the RCA will be jointly agreed and monitored.

Regional Context

The Knowledge Services Team (KST) (to be renamed KMG team) was established in RBAP in 2004. While the KST is based at the Regional Centre in Bangkok (RCB), it provides services to all country offices in the region. In addition, the Centre in Colombo and the Pacific Centre in Suva presently have KS teams of their own that work in collaboration with the KST in Bangkok.

In addition to global functions, the KMTL will also manage the delivery of country office demand-driven services that are detailed in Section III of this Job Description.

Duties and Responsibilities

The KMTL will have the following duties and responsibilities:

Knowledge Management and Services

Support the Corporate Knowledge Strategy and corporate knowledge system, Teamworks.
Represent the Knowledge Management Group at the Regional Level managing all regional KM matters and requests from CO and RSC for KM support and services.
Manage the Knowledge Management Team in the RSC.
Provide input into strategic planning and the realignment of UNDP business processes associated with the implementation of the KMSC and regional knowledge management services.
Advocate for adoption and implementation of KM corporate standard products and services; support the rollout of corporate KM initiatives; and at the same time provide feedback on regional needs that feed into the identification of such products and services.
Manage delivery of regional KM services to Country Offices, as well as to the RSC practice, cross practice, and management teams, (20%) including: Access to Expertise (A2E), including Mutual Support Initiatives (MSI) and the maintenance of regional rosters of expertise; Support for web-based knowledge sharing tools; KM research; Support to KM fairs and events.
Co-ordinate Regional KM activities with other regional centres and with HQ.
Act as a liaison between country office and regional needs and the development and implementation of corporate products and services at the country office and regional level.
Develop and implement a Regional KM Strategy in coherence with the corporate strategy and in line with regional needs.
Monitor business needs and identify opportunities for the development of new KM products and services in response to new needs.
Report on KMG delivery and system usage.

Contributions to policy advisory services, programme support and delivery

Provide training and outreach on corporate KM products and services to the RSC, COs and UNCT; and other UN agencies in the region. Advise the DRD, PLs, including in cross-cutting areas, on global knowledge management strategies and regional knowledge management needs and opportunities.
Support policy advisory and regional programme delivery through knowledge management advice.
Advocate and provide training for knowledge management functions to enable all staff to share knowledge in operational activities. Ensure that knowledge management is appropriately integrated into the RSC business processes and the job description of personnel.

Learning

Promote practical synergies between Knowledge Management and learning including the corporate learning and knowledge management platforms.

Outreach

Foster relations with external Knowledge Management professionals and institutions in the region, including donors, UN system agencies and civil society organizations, in support of knowledge management, in consultation with and/or in response to requests from Country Offices where these partnerships are being forged and fostered.
Promote the work of the KMG.
Represent UNDP in working level inter-agency meetings on KM in the region; build partnerships with other UN system organizations, in consultation with the Country Office concerned, where relevant, in support of the objectives of the KMSC.

The KMTL’s role will strengthen knowledge management services at UNDP, and improve the quality, effectiveness and delivery of knowledge services to the UNCT the Resident Co-ordination system and UNDP COs, and UNDPs development services in the region, as outlined in the Strategic Plan 2008-2011.

Competencies

Corporate:

Demonstrates integrity and fairness, by modeling the UN/UNDP’s values and ethical standards;
Promotes the vision, mission and strategic goals of UNDP;
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.

Functional:

Knowledge Management

Demonstrated capacity to strongly promote knowledge sharing and knowledge products and systems;
Ability to provide advocacy, outreach and capacity development on knowledge management systems;
Ability to implement change and to get consensus and collaboration across many business units;
Ability to explain complex concepts in layman's language;
Understanding of on-line business processes and workflow structures;
Capacity to define user policies and draft localized user guidelines;
Thorough understanding of current Knowledge Management technologies, including Web and Enterprise 2.0;
Proven familiarity with Social Networking, blogs, wikis functions and features and new communication technologies such as Instant Messaging, etc.

Leadership

Strong managerial/leadership experience and decision-making skills;
Ability to conceptualize and convey strategic vision from the spectrum of development experience;
Knowledge and expertise in UNDP’s programming processes;
Ability to recognize opportunities.

Managing Relationships

Demonstrated well developed people management and organizational skills;
Strong ability to manage teams; creating an enabling environment, mentoring and developing staff;
Excellent negotiating and networking skills;
Strong resource mobilization and partnering skills.

Managing Complexity

Ability to address regional development issues;
Substantive knowledge and understanding of development cooperation and knowledge management with the ability to support the practice architecture of UNDP and inter-disciplinary issues;
Demonstrated substantive leadership and ability to integrate knowledge with broader strategic, policy and operational objectives;
A sound global network of institutional and individual contacts.

Judgment/Decision-Making

Mature judgment and initiative;
Proven ability to provide strategic direction in knowledge areas;
Independent judgment and discretion in advising on handling major policy issues and challenges.

Learning

Ability to promote a learning environment in the office through leadership and personal example;
Ability to apply knowledge, information and best practices from within and outside of UNDP;
Ability to provide constructive coaching and feedback.

Required Skills and Experience

Education:
An advanced university degree in a knowledge management and/or development related area – (Information, Communication, Economics, Public Policy, Development Management, International Relations, Business Administration etc.)

Experience:
10 years of overall relevant professional experience, including in knowledge management. Experience in developing/managing knowledge management systems/programmes. Advanced experience with current KM technologies, including Web and Enterprise 2.0. A track record of extensive national/international working experience with increasing managerial responsibilities in the development arena.

Language Requirements:
Fluency both written and verbal in English. Knowledge of another UN language desirable.