Background

UNIFEM is the women's fund at the United Nations. It is established in 1976, it provides financial and technical assistance to innovative approaches aimed at fostering women's empowerment and gender equality. Today the organization's work touches the lives of women and girls in more than 100 countries. UNIFEM serves as a catalyst to ensure mainstreaming women rights in policy and programs levels, as well as it plays an innovative and a catalytic role in the UN system making the voices of women heard at the United Nations - to highlight critical issues and advocate for the implementation of existing commitments made to women.
In line with fulfilling UNIFEM's strategic objectives, UNIFEM Arab States' program focuses on three main areas strengthening women's political participation, ending violence against women and ensuring women's economic security and rights in the region.
Under the guidance and the supervision of the Deputy Regional Program Director (DRPD), the Operations Manager manages all aspects of ASRO management and operations and advises senior management in this regard. This includes strategic financial and human resources management, efficient procurement, logistical & general services including ICT and common services, and security which are all consistent with UN rules and regulations. The Operations Manager leads operations by ensuring smooth functioning of the ASRO programs/ projects operations, consistent services delivery, constant evaluation and readjustment of the operations to take into account changes in the operating environment as and when needed.

The Operations Manager leads and guides the ASRO Operations Team and fosters collaboration within the Team, with program staff and with other UN Agencies using a client-oriented approach. The Operations Manager works in close collaboration with program and project teams in the ASRO and Country Offices, operations staff in other UN Agencies, UNIFEM/UNDP HQs staff and key stakeholders to successfully deliver operations services.

Duties and Responsibilities

Managerial Functions:

  • Manage & supervise the day to day work of the Operations Team to ensure maximum efficiency, and provision of efficient operational services (logistics, travel, procurement, communications, human resources, finance, etc.) to Office staff and UNIFEM projects/programs. Prepare annual work plan for the team, and ensure its successful implementation; coach staff and assess their performance.
  • Keep abreast of new corporate operations initiatives and ensure the regional office and field offices remains always current and updated on the latest corporate standards, application of new guidelines and other instructions.
  • Manage, supervise, and promote the performance of the Operations Team by implementing performance-management systems including staff development. Guide and monitor work planning, implementation and evaluation processes of the Team. Examine, propose and realign office systems including staff and resources with new directions and strategies. Develop, implement and monitor strategies and results and competency assessment (RCA) plans for organizational units (Human Resources, Finance, and General Services) for

Operational Effectiveness

  • Advise the DRPD on matters pertaining to common system services, i.e. common premises, travel, communications, conditions of service, security, and privileges and immunities.
  • Participate as a member of Senior Management of Arab States Regional Office.

Operational Functions:

  • Advise management on contracting modalities and procurement options, and ensure timely preparation of submission documents and approvals by Senior Management;
  • Keep abreast of changes in terms of operations related best practices and administrative rules and procedures to ensure their dissemination to all staff, including briefing to international personnel as required.
  • Participate actively in UN administrative coordination exercises, e.g. OMT (Operations Management Team Meetings)
  • Supervise the admin staff to ensure smooth daily routine operation including secretarial and admin duties.
  • Supervise admin. & project staff in the organizations of workshops and meetings.
  • Identify training needs of the Operations Team and contribute to their capacity building.
  • Process Purchase Orders through ATLAS.

Financial Functions:

  • Proper planning, expenditure tracking and monitoring of financial resources, including extra-budgetary income in accordance with UN rules and regulations.
  • Performance of Manager Level 1 role in ATLAS for vouchers and POs
  • Monitoring & follow up of cost-recovery mechanisms for ASRO services provided to projects and UN Agencies.
  • Monitoring of financial exception reports for unusual activities, transactions and investigation of anomalies or unusual transactions. Provision of information to supervisors and other UNIFEM staff at HQ of the results of the investigation.

Human Resources Functions:

  • Supervise Human Resources and provide training for UNIFEM ASRO staff and field offices.
  • Perform personnel work including interpretation and processing of entitlements, issuance of contracts and maintenance of various personnel records and files; for regional and field offices.
  • Assist the DRPD in recruitment process of staff and consultants.
  • Prepare correspondence, evaluations and justifications as required, in general administrative or specialize tasks that may be of a confidential nature within the assigned areas of responsibility.
  • Monitor the updated records of all staff and consultants leave, contracts, medical insurance, pension fund, allowances in the regional and field offices taking necessary action.
  • Make sure the newly appointed international staffs are provided with the UN official documents

Procurement and Logistics:

  • Ensure ASRO compliance with corporate rules and regulations in the field and elaboration of the ASRO procurement activities including sourcing strategy, supplier selection and evaluation and quality management.
  • Ensure proper management of UNIFEM assets, facilities and logistical services.
  • Monitor regularly all ASRO procurement activities based on needs and requirements and ensure most effective utilization of UNIFEM resources.
  • Chair the LAMRC (Local Acquisition Management Review Committee) which oversees all procurement actions.
  • Ensure use of ATLAS functionality for improved business results and improved client services.
  • Maintain secure and reliable infrastructure environment for ICT and adequate planning for disasters and recoveries.

Competencies

  • Professionalism-Knowledge of the Organizations rules and regulations as they pertain to the incumbent's area of responsibility.
  • Interpersonal Skills-Good interpersonal skills; ability to work in a multi cultural, multi ethnic environment with sensitivity and respect for diversity. Diplomatic and partnership skills.
  • Communication-Ability to speak and write clearly and effectively.
  • Planning & Organizing-Use time efficiently. Ability to prioritize assignments and allocate appropriate time for completing work. Strictly observes deadlines. Works well under pressure. Ability to handle a large volume of work in an efficient and timely manner.
  • Commitment to Continuous Learning-Initiative and willingness to learn new skills.
  • Technological awareness- Possesses excellent computer skills to facilitate work.
  • Trust-Reputation for dealing honestly and openly with staff. Respected by peers, clients and staff and high integrity.
  • Strong understanding of and demonstrated commitment to women's rights.
  • Approaches work with initiative and dynamism. Proactive Approach.
  • Work as a good team player, demonstrated ability to manage staff.

Required Skills and Experience

Education

  • Master's Degree or equivalent in Business Administration, Accounting, ICT, Human Resources Management, Organization Management, or a degree in Social Sciences with relevant operations work experience.

Experience

  • 5 years of relevant experience of working in the national/international level, knowledge and experience of the UN would be an asset
  • Knowledge of ATLAS would be an asset
  • Experience of working with Governments, UN Agencies, NGOs and women's groups etc. in the region.
  • International exposure in the area of gender/development would be an asset.

Language Requirements

  • Proficiency in written and spoken English and proficiency in Arabic is an asset.

• The post is for Jordanian Nationals Only
• UNIFEM requires a cover letter, CV and UN P11 form
• For more information kindly visit our website at: www.unifem.org.jo