UNDP Jobs - 12442- ICT Support Assistant

ICT Support Assistant

Location :

New York, UNITED STATES OF AMERICA

Type of Contract :

FTA Local

Starting Date :

31-Dec-2009

Application Deadline :

03-Dec-09 (Midnight New York, USA)

Post Level :

GS-5

Duration of Initial Contract :

1 year

Languages Required :

English

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

UNDP Environment and Energy Group (EEG) is based in UNDP’s Bureau of Development Policy and is responsible for providing leadership and technical support to delivery of the Environment and Sustainable Development pillar of UNDP’s Strategic Plan. It’s main focus is on helping countries develop the capacity to fully incorporate environmental sustainability into development at national and local, but also global and regional, levels. The principal areas of work are in environmental mainstreaming, environmental finance, adaptation to climate change, and local governance of resources, including energy.

Under the guidance and direct supervision of the ICT Associate, the ICT Support Assistant provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Assistant promotes a client-oriented approach.

The ICT Support Assistant works in close collaboration with all the operations and programme staff in EEG HQ, may provide remote advice or limited support to regional EE Practice staff or liaise with their ICT teams, maintains communication with other BDP ICT staff, and liaises with OIST for resolving complex ICT-related issues that cannot be resolved by the other EEG or BDP ICT Associates.

Duties and Responsibilities

Summary of key functions:

Implementation of ICT management systems and strategies
Effective functioning of the EEG hardware and software packages
Support to networks administration
Provision of administrative support
Facilitation of knowledge building and knowledge sharing

1. Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

Compliance with corporate information management and technology standards, guidelines and procedures for the EEG technology environment.
Support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
Provision of inputs to the EEG administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).
Provision of inputs to preparation of results-oriented workplans.

2. Ensures effective functioning of the EEG hardware and software packages, focusing on the achievement of the following results:

Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
Assistance in the installation of commercial and in-house developed software and related upgrades
Assistance in upgrading patch and anti-virus programs on a timely basis.
Monitoring of file server traffic, usage and performance on a frequent and regular basis.
Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.

3. Supports networks administration, focusing on achievement of the following results:

Assistance in trouble-shooting and monitoring of network problems.
Response to user needs and questions regarding network access.
Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.

4. Provides administrative support, focusing on achievement of the following results:

Maintenance of an up-to-date inventory of software and hardware.
Maintenance of a library of ICT related reference materials.
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
Maintenance of the filing system ensuring safekeeping of confidential materials.
Extraction of data from various sources.
Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required.
Provision of ICT support to key events.

5. Ensures facilitation of knowledge building and knowledge sharing in EEG, focusing on achievement of the following results:

Participation and assistance in the organization of training for EEG staff on ICT issues.
Sound contributions to knowledge networks and communities of practice.

Competencies

Corporate Competencies:

Demonstrates commitment to UNDP’s mission, vision and values
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

Functional Competencies:
Knowledge Management and Learning

Shares knowledge and experience and provides helpful advice to others in the office
Ability to develop systems for structuring, codifying and providing access to information and knowledge

Development and Operational Effectiveness

Ability to provide basic IT support services
Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP
Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported
Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems
Ability to perform work of confidential nature and handle a large volume of work
Some experience in client support, such as, a Help Desk or User Support Unit,
Ability to provide input to business processes re-engineering, elaboration and implementation of new systems

Leadership and Self-Management

Focuses on result for the client and responds positively to feedback
Consistently approaches work with energy and a positive, constructive attitude
Demonstrates openness to change and ability to manage complexity

Required Skills and Experience

Education:

Secondary education with relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.
University Degree in Computer Science would be desirable.

Experience:

5 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.
Successful completion of UN Clerical Exam

Language Requirements:

Fluency in both written and spoken English.