Background
Information Technology AssistantUnder the administrative supervision of the UNODC Country Representative, and the technical supervision of the Team Leader, Global Field Office Support – ITS, the Information Technology Assistant will manage the Information Technology (IT) and communications support provided by ITS to this Field Office in a timely and accurate fashion, fully in line and consistent with UN rules, regulations and standards.
Duties and Responsibilities
- Provides first level troubleshooting and technical support to users regarding computer hardware, software, network maintenance and administration
- Undertakes planned regular maintenance of information technology equipment
- Monitors proper power and environmental conditions for office technology equipment.
- Monitors repairs and troubleshooting of data circuit, voice mail and fax links in co-ordination with service providers.
- Takes regular backups and ensures restoration procedures for the LAN.
- Plans and supervises installation and relocation of new computers, printers and LAN
- Assists the programme staff in preparing presentations and documents designing
- Maintain and updates the CONIG website
- Maintain inventory and proper function of other relevant communications equipment (phones, mobiles, radios,
- meras, Security Surveillance equipment etc) and assists in procurement of computer consumable and spare parts
- Ensure the data protection via regular monitoring/updating of virus definitions, antivirus software
- Performs other duties as assigned.
Competencies
Corporate Competencies:
- Demonstrates commitment to UNODC’s mission, vision and values.
- Shows respect and adaptability for diversity (cultural, gender, religion, race)
Functional Competencies:
- Knowledge Management and Learning
- Shares knowledge and experience
- Actively works towards continuing personal learning, acts on learning plan and applies newly acquired skills
- Development and Operational Effectiveness
- Ability to perform a variety of standard tasks related to Results Management, including screening and general IT improvements.
- Ability to provide input to business processes re-engineering, implementation of new system, including new IT based systems
Required Skills and Experience
Education:
Degree/diploma in Computer Sciences. Certifications from renowned IT institutions will be an added value.
- Experience:
- At least 3 years of experience in IT support and network management.
- Website management using CMS will be an added value.
Experience in Lotus Notes and Novell Netware.
Posses sound analytical and troubleshooting skills supplemented with excellent communications skills.
Supervise the office’s e-filing system and ensure compliance with existing and new IT policies and standards.
Proven Ability to work in a diverse team.
Language:
- Fluency in any UN (preferably English) and national language of the duty station, knowledge of French a distinct asset.