UNDP Jobs - 21282- Knowledge Management Training Coordinator

Knowledge Management Training Coordinator

Location :

New York, UNITED STATES OF AMERICA

Type of Contract :

Other

Starting Date :

18-Feb-2011

Application Deadline :

04-Feb-11 (Midnight New York, USA)

Post Level :

Other

Duration of Initial Contract :

10 months

Languages Required :

English

Expected Duration of Assignment :

Until December 2011

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

The Bureau for Development Policy (BDP) provides the foundation for UNDP’s global substantive practices. BDP provides the tools, analysis and capacities that country offices need to make a real difference in UNDP’s practice areas. Accordingly, BDP is the corporate sponsor of Knowledge Management for UNDP and is responsible for ensuring that knowledge created at any level of the organisation will be made available to all staff to enhance organisational effectiveness. It does this through the Knowledge Management Group which provides a corporate service delivering a core set of knowledge sharing solutions to the entire organization. All activities of the KMG will support the goals and outcomes established in UNDP’s Strategic Plan 2008-2011.

A core element of UNDP’s Knowledge Management work is “Teamworks”, a secure, web-based, globally-integrated knowledge sharing and social networking platform that will enable UNDP and external partners to leverage the collective knowledge of communities, individuals, programmes and projects in the most useful, cost-effective manner.

An easily navigable knowledge base for individuals, groups, programmes and projects, Teamworks ensures global distribution of quality-assured knowledge, while also giving users the capacity for contextualizing and sharing their knowledge, finding knowledge relevant to them and identifying and connecting with peers, advisors and experts wherever they are located.

Teamworks allows UNDP staff and partners, among other capabilities, to:

Make their expertise available by highlighting their professional knowledge, experience and skills on their individual profile page;
Share insights and innovative solutions by contributing knowledge assets, links to external resources and recommendations;
Obtain advisory services and find experts and consultants;
Join and contribute to Communities of Practice;
Create their own ad-hoc user groups to capture free-flowing knowledge and foster innovation, communication and collaboration;
Conduct effective searches to access a repository of knowledge assets, including guidelines, Fast Fact briefs and official position papers, as well as user-contributed presentations, papers. photographs and videos;
Obtain project information and share project achievements, evaluations and good practices that can, in turn, be used by other users to design new initiatives; and,
Communicate by instant messaging and computer telephony.

Under the joint guidance and supervision of the Deputy Chief, Learning Resource Centre, Office of Human Resources as well as the KM Client Services Specialist, Knowledge Management Group, the KM Training Coordinator will

1. Coordinate and deliver client-oriented training services with regard to Knowledge Management and usage of the Teamworks application on-site and virtually;

2. Support the KM team in client interactions for advocacy and capacity building related to Knowledge Management and Teamworks, collection and aggregation of client feedback based on client interactions, consultations of users on Teamworks usage, as well as knowledge management related communication and management support tasks.

Duties and Responsibilities

Training organization and delivery

Manages the needs analysis, design, development, implementation, evaluation and administration of learning events related to Knowledge Management and Teamworks;
Proactively coordinates all substantial and administrative activities related to Knowledge Management and Teamworks learning events supported by BDP and or UNDP’s Learning Resource Centre in collaboration with stakeholders;
Designs and coordinates training modules based on organizational and employee needs and in line with the UNDP Knowledge Strategy 2009-2011, using creative learning approaches, methodologies, illustrations, technologies;
Leads the drafting, codifying, formulating of Knowledge Management and Teamworks training content and materials;
Leads and facilitates the delivery of training events through on-site trainings, workshops, on/offline blended learning events and webinars;
Prepares substantive content and supports the development and roll-out of an online training module on Knowledge Management and Teamworks;
Works with the Knowledge Management Group in identifying, developing and implementing creative solutions to enhance skills of staff in Knowledge Management.

Consulting and Advocacy

Brief individual UNDP staff, focal points and business units, as well as other UN agency partners on Teamworks and Web 2.0/Social Media concepts, usage and management; support business units in leveraging Teamworks and Web 2.0/Social Media to improve their business workflows;
Advise users on the setup, roll-out and sustainable maintenance of agency-internal and inter-agency workspaces, events and initiatives on Teamworks;
Provide support to communication, change management and advocacy on Knowledge Management and Teamworks, and aid the development of respective conceptual, strategic and instructive material.

User feedback collection and analysis

Carries out surveys, assessment and feedback analysis to monitor the impact of learning and to evaluate overall programme effectiveness;
Follows through with user feedback, progress and integrates the feedback to the future learning initiatives;
Collects and analyses user feedback regarding UNDP’s implementation of knowledge management initiatives and the Teamworks platform, and provides input to the Knowledge Management Group accordingly;
Supports the documentation and analysis of Teamworks feature requests;
Liaises with the Knowledge Management Group on prioritization and follow-up activities as well as on status of Teamworks development, and manage consistent communication with learning clients accordingly.

The successful delivery of Knowledge Management and Teamworks trainings will help UNDP to develop the requisite staff capacity and thereby enable the organization to successfully implement the UNDP Knowledge Strategy 2009-2011 and make significant steps towards evolving into a knowledge-based organization. It is also imperative that the learning programmes and materials that will be developed under this assignment remain as a major resource for capacity building for new staff beyond the implementation of the Knowledge Strategy 2009-2011.

Competencies

Core Competencies:

Demonstrates integrity by modeling the UN’s values and ethical standards
Advocates and promotes the vision, mission, and strategic goals of UNDP
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
Treats all people fairly without favoritism
Demonstrates and promotes the values of UN/UNDP in actions and decisions and acts in accordance with the standard of conduct for international civil servants.
Shows willingness to work without bias with all persons regardless of gender, nationality, religion or culture.
Integrates himself/herself into the work unit, taking responsibility for own contribution to achieving team results.
Takes initiative and seeks opportunities to initiate action.
Proposes innovative ideas and new solutions to work.
Actively shares knowledge, information resources and experiences with peers.

Functional Competencies:

Knowledge Management

Proven strong experience in Knowledge Management and/or Organizational Learning.
Excellent understanding of Knowledge Management concepts, principles, tools and Methodologies.
Experience with Communities of Practice and knowledge networks.

Technology

Demonstrates strong IT skills.
Strong experience in managing, using and advocating for web applications, knowledge Platforms, Web 2.0 tools and content management systems.
Excellent understanding of web applications, in particular Social Networking and Web 2.0 platforms and tools, and the challenges and opportunities regarding their use within organizations.
Hands-On Experience with learning technologies such as video-recording, podcasts, screen-casts, online meetings, webinars, presentation software, etc.

Learning and Training

Strong familiarity with principles, tools and methodologies for effective adult learning.
Proven strong experience in developing, managing and delivering trainings for both management topics and technology applications.
Excellent English communication and facilitation skills in face-to-face settings and in writing;
Ability to explain complex and abstract concepts in simple terms and adapt language and content to different target audiences.
Client-service attitude and sensitivity in communicating with clients.
Excellent interpersonal skills with a proven ability to work with cross-functional teams,

Operational Effectiveness

Consistently approaches work with energy and a positive, constructive attitude.
Demonstrates openness to change and ability to manage complexities.
Ability to effectively manage logistics of events, trainings and small-scale projects.

Required Skills and Experience

Education:

Advanced university degree in Communications, Management, Knowledge Management, Organizational Development, Social Sciences or other related discipline.
A professional certification in training, learning management or facilitation is an asset but not a requirement.

Experience:

Relevant experience in organizing and delivering corporate learning programmes.
At least 5 years progressively responsible experience in the area of adult learning, facilitation and/or knowledge management in either public or private sector international organizations.
Extensive hands-on experience and knowledge of IT platforms and web applications, including Web 2.0/Social Media.
Experience in designing learning programmes and developing learning materials.

Language Requirements:

Fluency in English required. Proficiency in another UN language is an asset (in particular Spanish and French).

Contract

An Individual Contract for a period of 10 months will be established as a result of this advertisement. Applicants are therefore requested to submit their professional daily rates, quoted in United States Dollars, for this consultancy.