UN WOMEN Jobs - 38433- ICT Support Associate

ICT Support Associate

Advertised on behalf of

UN WOMEN

Location :

Kabul, AFGHANISTAN

Type of Contract :

Service Contract

Starting Date :

Application Deadline :

08-Jul-13 (Midnight New York, USA)

Post Level :

SB-3

Duration of Initial Contract :

One Year

Languages Required :

English

Expected Duration of Assignment :

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

UN Women Mission Statement :

Grounded in the vision of equality enshrined in the Charter of the United Nations, UN Women will work for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. Placing women's rights at the centre of all its efforts, UN Women will lead and coordinate United Nations System efforts to ensure that commitments on gender equality and gender mainstreaming translate into action throughout the world. It will provide strong and coherent leadership in support of Member States' priorities and efforts, building effective partnerships.

Organizational Context:

UN Women is dedicated to advancing gender equality and women’s human rights in Afghanistan. Staff and consultants of UN Women Afghanistan are expected to contribute to a professional working environment in which the strengthening of national capacities and human potential is prioritized. Respect for diversity and human dignity is required, as is the active pursuit of a collaborative and inclusive approach to both internal and external stakeholders, including colleagues and partners.

Under the direct supervision of the Operations Manager, and also the guidance of Deputy Country Representative, the ICT Support Associate provides ICT services, implements ICT management systems and strategies, backup and data protection, assists in installation, updating and upkeep of ACO website, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Associate promotes a client-oriented approach.

The ICT Support Associate works in close collaboration with the Front Office, Management Support and, Programme and Operations teams in the ACO and UN-WOMEN HQ and UNDP ACO staff for resolving complex ICT-related issues, collaborates with Regional ICT Officers (RIO),.

Duties and Responsibilities

Functions/Key Results Expected:
Summary of key functions:

Serves as ICT Associate with UN Women, Afghanistan Country Office with the responsibility for planning and executing all necessary IT requirements and acting as a help desk for the UN Women staff in matters related to IT and Communication. In addition, the Employee acts as a focal point and provides the necessary support to all UN Women Field offices, under ACO area of responsibility, if required.

Implementation of ICT strategies and introduction/implementation of new technologies
Effective functioning of the ACO hardware and software packages
Support to networks administration
Provision of ACO web management services
Provision of administrative support
Facilitation of knowledge building and knowledge sharing Development and maintenance of Telecommunication system

1. Ensures implementation of ICT strategies and introduction/implementation of new technologies, focusing on achievement of the following results:

Compliance with corporate information management and technology standards, guidelines and procedures for the ACO technology environment.
Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services.
Provision of support to the use of Atlas (UN-Women’s implementation ERP) functionality for improved business results and improved client services

2. Ensures effective functioning of the ACO hardware and software packages, focusing on the achievement of the following results:

Local Area Network (LAN)

Ensure that Back-up procedures are followed and all data are safe. Three levels of security back-up should be
developed and maintained.
Management of the Local Area Network in line with UN Women policies, standards and procedures.
Ensure the LAN is properly maintained and good practices of the UN Women/UNDP are followed.
Pro-actively advice on the regular maintenance and possible development of LAN.
Set up and maintenance of the UN Women ACO local intranet as well as the local network infrastructure.
Undertake regular technical test, software upgrades/updates including antivirus.

Hardware/Software

Development and maintenance of UN Women tool/databases for internal use of the Management, Operations, and
Program sections.
Manage and maintain the UN Women server room and all equipment installed.
Set up and maintenance of work stations for UN Women staff.
Service, repair, clean-up and upgrade of the different IT and communication equipment.
Trouble shooting.
User support as Help Desk.
Advice on purchase and installation on hardware and software.

3. Ensures efficient networks administration, focusing on achievement of the following results:

Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.
Frequent contact with internet service providers to ensure a high quality of services in respect of contract
Trouble-shooting and monitoring of network problems. Ensure that the UN-Women desktop and network
resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
Response to user needs and questions regarding network access.
Maintenance of up-to-date parameters of information for the network clients and electronic mail.
Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
Maintenance of measures in place for business continuity and disaster recover processes and procedures
including backup and restoration of both server and local storage facilities.

4. Provides web management services, focusing on achievement of the following results:

Support to the maintenance of the ACO websites and Intranet.
Trouble-shooting and monitoring of websites for UN-Women

5. Provides administrative support, focusing on achievement of the following results:

Provision of advice on and assistance in procurement of new ICT equipment for the ACO and projects, provision of
technical specifications and information on best options in both local and international markets, review of quotations and bids
Maintenance of an up-to-date inventory of the software and hardware
Maintenance of a library of ICT related reference materials
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.
Provision of ICT support to key events.
In tandem with procurement focal point, liaise with IT equipment suppliers and control the delivery of goods and services

6. Ensures facilitation of knowledge building and knowledge sharing in the ACO, focusing on achievement of the following results:

Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
Identifying staff IT capacity building needs, then developing and implementing effective training programmers to address the identified skills gaps.
Participation in the organization of training for the ACO staff on ICT issues.
Maintenance of staff training profiles.
Synthesis of lessons learned and best practices in ICT.
Sound contributions to knowledge networks and communities of practice.

7. Ensures Development and maintenance of Telecommunication system in ACO, focusing on achievement of the following results:

Advise on purchase and installation on telecommunication equipment.
Plan, install and maintain all communication systems including mobile and sat phones.
In liaison with Logistician, supply all the necessary IT & Communication equipment to any newly recruited staff
members including the related training.
Give a back-up to the Logistician regarding the management and maintenance of Communication equipment that
are loaned to UN Women staff.
Check the working condition of the equipments as soon as it is returned to the office.
Acting as a focal point and providing the necessary support related to IT and Telecommunications to all UN Women
supported field offices under ACO area of responsibility.
Assist in maintaining the UN Women electronic filing structure under the Y Drive. Carry out any other duties that may
reasonably or exceptionally be required to ensure the smooth operation of UN Women ACO work

Competencies

Competencies:

Corporate Competencies:

Demonstrates commitment to UN-Women’s mission, vision and values
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

Functional Competencies:

Knowledge Management and Learning
Shares knowledge and experience and provides helpful advice to others in the office
Ability to develop systems for structuring, codifying and providing access to information and knowledge
Development and Operational Effectiveness
Ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT
applications support, web design and maintenance
Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection
systems, knowledge of web design, knowledge of Microsoft Windows network administration, ERP
Ability to provide input to business processes re-engineering, elaboration and implementation of new systems
Leadership and Self-Management
Focuses on result for the client and responds positively to feedback
Consistently approaches work with energy and a positive, constructive attitude
Demonstrates openness to change and ability to manage complexity

Required Skills and Experience

Qualifications:

High School education with relevant certifications in hardware and software management and application (Microsoft
Certification, Cisco Certification), OR University Degree in Computer Science . Cisco Certified Network Administrator
(CCNA) and Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it
should be obtained within 6 months.
High school with 5 to 7 years of relevant working experience, including network administration, management of
hardware and software platforms, telecommunications facilities, knowledge of Windows-based
packages/applications.
Bachelor with 3-5 year relevant working experience in above mentioned fields

Language Requirements:

Fluency in written and speaking English and local language Dari and/or Pashto.