Background
A fundamental government responsibility is providing information and services aimed at improving the social and economic welfare of its citizens. During the first phase of the Access to Information (A2I) Project, fundamental progress was made in improving access to public services through electronic means. However, it is critical to expand the breadth and width of such simplified services and improve the service delivery model to counter the impact of widespread outdated manual processes, resistance to change by civil service staff and a lack of transparency that still frustrates citizens in their attempts to avail of government information and services.The objective of the 2nd phase of the project is to increase transparency, improve governance, and reduce the time, difficulty and costs of obtaining government services for under-served communities of Bangladesh. This is to be achieved by the following 4 components of the project:
Component 1: Strengthening existing e-services and launching a second generation of integrated, inter-operable e-government applications; (e-Service)
Component 2: Sensitizing government officials, training for service providers and expanding digital literacy among the general public; (Capacity and Awareness)
Component 3: Forging strong policy and strategy links to ensure implementation of needed legal and regulatory changes in support of the project; (Enabling Environment) and
Component 4: Promoting innovation in the delivery of e-services. (Innovation)
The project is funded by the Government of Bangladesh, UNDP and other development partners, and is implemented by PMO and Cabinet Division.
‘Access to Information II – e-Service delivery for transparency and responsiveness’ is looking to recruit a Senior Consultant (Capacity Building for Service Innovation) who will be required to support e-Learning, different training organization and innovation team.
Duties and Responsibilities
Objectives:The overall objective of the assignment will be to create an ecosystem for government officers of different service sectors including Innovation Teams across the government through capacity development initiatives. S/he will plan, design and implement service innovation capacity inputs. The assignment also includes exploration and adoption of innovative tools and techniques for effective preparation of the Innovation Team member towards service innovation.
Scope of work and expected outputs / deliverables:
The assignment will focus on the following areas and activities:
- Identify officers of different services who are responsible for service delivery at the field level and identify their specific needs of capacity inputs.
- Planning of capacity inputs for officials of different service sectors, curriculum design and execution of capacity development activities.
- Developing partnership with concerned ministries, departments, training organizations and other relevant parties to accomplish the assignment.
- Identification of prospective resource person for delivering capacity inputs and designing and arrangement of ToT for prospective resource person.
- Preparation of manual of different capacity inputs both for trainers and trainees and documentation of all capacity development activities for reporting and record keeping purposes.
The ‘Senior Consultant-(Capacity Building for Service Innovation) will be working in overall supervision with the Capacity Development Specialist of Access to Information Project - II.
Period of the Assignment / Service:
The assignment will be for 11 months from July 2014 to June 2015. Completed products under each area and activity will be as follows:
- Planning and designing of capacity inputs for service innovation (August 2014)
- Preparation of capacity development guidelines for participating officers and prospective officers (September 2014)
- Execution of capacity development activities for service innovation (April 2015)
- Capacity development content/materials for online delivery for field level officers and Innovation Team (May 2015)
- Documentation of capacity development inputs for reporting and record keeping (14 June 2015)
The activities done by the incumbent will be regularly monitored by the Capacity Development Specialist of the Project. The incumbent will be paid on monthly basis.
Documents to be Included when Submitting the Proposal
Interested individual consultants must submit the following documents/information to demonstrate their qualifications:
- Financial proposal (including fee, travel cost, DSA, and other 1. relevant expenses)
- Personal P-11 form (including past experience in similar projects and at least 3 references)
Lump sum contracts:
The financial proposal shall specify a total lump sum amount, and payment terms around specific and measurable (qualitative and quantitative) deliverables (i.e. whether payments fall in installments or upon completion of the entire
contract). Payments are based upon output, i.e. upon delivery of the services specified in the TOR. In order to assist
the requesting unit in the comparison of financial proposals, the financial proposal will include a breakdown of this
lump sum amount (including travel, per diems, and number of anticipated working days).
Travel:
All envisaged travel costs must be included in the financial proposal. This includes all travel to join duty
station/repatriation travel. In general, UNDP should not accept travel costs exceeding those of an economy class
ticket. Should the IC wish to travel on a higher class he/she should do so using their own resources.
In the case of unforeseeable travel, payment of travel costs including tickets, lodging and terminal expenses should be
agreed upon, between the respective business unit and Individual Consultant, prior to travel and will be reimbursed.
Evaluation of the Candidate:
Proposal of Individual consultants will be evaluated based on the following methodologies:
Technical Evaluation: (Total obtainable score – 70)
All proposals that passed through the preliminary evaluation will be scored out of 70 based on the criteria mentioned
in the table below. To qualify in the technical evaluation a proposal must obtain minimum 70% of the total obtainable
technical score or at least 49 points. Any proposal obtaining a score less than the minimum required score (49) will be
technically disqualified. Proposals achieving 70% or more points in the technical evaluation will be considered for
financial evaluation.
- Work experience in civil service including experience in field and central administration (30 marks)
- Experience of working in public sector training organizations (20 marks)
- Demonstrable knowledge and understanding of perspectives of both service providers, recipients of services and businesses in the relevant sector (20 marks)
interview shall not bear any additional score but shall be used to validate the scores given above by assessing the
knowledge on the subject matter.
Financial Evaluation: (Total obtainable score – 30)
All technically qualified proposals will be scored out 30 based on the formula provided below. The maximum points
(30) will be assigned to the lowest financial proposal. All other proposals receive points according to the following
formula:
p = y (μ/z)
Where:
p = points for the financial proposal being evaluated
y = maximum number of points for the financial proposal
μ = price of the lowest priced proposal
z = price of the proposal being evaluated
Final Selection:
The final selection will be completed through the cumulative calculation of obtained points from Technical and Financial
Evaluation. The highest cumulative scorer will be awarded the contract.
Competencies
Corporate Competencies- Demonstrates commitment to UNDP’s mission, vision and values.
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
- Familiar with and shares the vision of human development as laid out in the flagship HDR series
- Encourages Knowledge Sharing and Learning
- Disseminates specialized knowledge and experience
- Actively works towards continuing personal learning and development in one or more Practice Areas, acts on learning plan and applies newly acquired skills
- Able to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported
- Able to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems
- Able to perform work of confidential nature and handle a large volume of work
- Has good knowledge of financial rules and regulations.
- Able to provide input to business processes re-engineering, implementation of new system.
- Focuses on result for the client
- Has demonstrable leadership skill.
- Consistently approaches work with energy and a positive, constructive attitude
- Remains calm, in control and good humoured even under pressure
- Demonstrates openness to change
- Responds positively to feedback and differing points of view
Required Skills and Experience
Academic Qualifications:- University degree in any discipline preferably Master’s degree in Social science /Economics/Mass communication and journalism/Public Administration/Development Studies/Public Policy or equivalent degree with relevant education background with a strong experience in this field.
- At least 10 years working experience as a civil servant.
- At least 05 years working experience in field administration (Upazila level offices) and dealing with District/Upazila administration, Local government organization, educational institutes and public representative is preferred.
- Work experience in public sector training organizations and educational institutes will be preferable.