Background

A fundamental government responsibility is providing information and services aimed at improving the social and economic welfare of its citizens. During the first phase of the commonly known as Access to Information (A2I) programme, fundamental progress was made in improving access to public services through electronic means. However, it is critical to expand the breadth and width of such simplified services and improve the service delivery model to counter the impact of widespread outdated manual processes, resistance to change by civil service staff and a lack of transparency that still frustrates citizens in their attempts to avail of government information and services.

The objective of the project is to increase transparency, improve governance, and reduce the time, difficulty and costs of obtaining government services for under-served communities of Bangladesh. This is to be achieved by the following 4 components of the project:

Component 1: Strengthening existing e-services and launching a second generation of integrated, inter-operable e-government applications; (e-Service)
Component 2: Sensitizing government officials, training for service providers and expanding digital literacy among the general public; (Capacity and Awareness)
Component 3: Forging strong policy and strategy links to ensure implementation of needed legal and regulatory changes in support of the project; (Enabling Environment) and
Component 4: Promoting innovation in the delivery of e-services. (Innovation)

‘Access to Information (A2I) Project-II’ is planning to recruit two Senior Software Engineer who will provide support to e-Service component to develop and design different system for technology solutions for the target population.

The project is funded by the Government of Bangladesh, UNDP and other development partners, and is implemented by PMO and Cabinet Division.

Duties and Responsibilities

Summary of Key Functions:

•    Support National e-Service System (NESS) design, development & implementation all across the country  
•    Provide technical assistance and perform coordination role in development and implementation life cycle of different software and applications as a core technical team member of the e-service component.
•    Perform R&D tasks to explore new effective e-service solutions as innovative demonstration for the country.
•    Conduct system study, analysis, draft documents and design software
•    Lead in the critical areas of coding and help the  software engineers in software development  
•    Perform quality assurance task to follow the standards to be maintained in the every phases of software development life cycle.
•    Provide support during vendor selection and preparing tender documents
•    Support e-service related policy formulation
•    Maintain liaison and perform coordination  role with the vendors or other stakeholders closely
•    Function as an effective team member of e-Service component of the project.
•    Perform other related duties and responsibilities as and when required assigned by project management.

Duties and responsibility:

•    Assist in designing NESS application, technical specification and standards including m-Services plan following the guidelines of National e-Governance Architecture ( NEA)
•    Provide necessary technical supports  in the BPR related activities to the Domain experts  for service to e-service transformation
•    Supervise the development teams and lead the critical areas of coding, advise software engineers during software development
•    Ensure technical standards and quality  in documentation, development , testing and implementation of different developed software in A2i
•    Assist IT Manager in planning for NESS and Other software design, development and implementation.   
•    Prepare nationwide NESS implementation Strategy and Plan in coordination with other team members of e-Service component
•    Develop the necessary business and system specifications
•    Lead the software engineer team for software development and provide necessary guidelines and support to ensure timely and quality development.
•    Provide guidelines and solution to the software engineers in the critical areas of coding and adapting them in new and updated technologies.
•    Lead in preparing all types of standard technical specification in different SDLC phases like URS, SRS,SDD etc.
•    Develop Terms of Reference , RFP, SRF for any outsourcing of project work
•    Carry out the technical evaluation and perform other activities for vendor selection
•    Maintain liaison, perform coordination activities and monitor execution of the outsourced project work.
•    Provide technical assistance in different e-Development policy formulation related under the guidance of Director (e-Service) and IT Manager
•    Provide necessary assistance and technical solution to the Domain Specialist (Field Admin) and Domain Specialist (Ministry/Directorate) at the time of study, analysis and design of any e-Service.

Impact of Results:

The key results have an impact on the depth and breadth of m/e-services delivery options provided by the government to minimize time, costs and user inconvenience through process simplification. 

Competencies

• Demonstrates integrity by modeling the UN’s values and ethical standards
• Promotes the vision, mission, and strategic goals of UNDP
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
• Treats all people fairly without favoritism

Development and Operational Effectiveness

• Ability to lead strategic planning, results-based management and reporting
• Ability to lead formulation and monitoring of management projects
• Solid knowledge in financial resources and human resources management, contract, asset and procurement, information and communication technology, general administration
• Ability to lead business processes re-engineering, implementation of new systems (business side), and affect staff behavioral/ attitudinal change
• Ability to provide enterprise solutions ideas including large database handling, data center, and secured networks

Management and Leadership

• Builds strong relationships with clients, focuses on impact and result for the client and responds positively to feedback
• Consistently approaches work with energy and a positive, constructive attitude
• Demonstrates good oral and written communication skills
• Demonstrates openness to change and ability to manage complexities
• Leads teams effectively and shows mentoring as well as conflict resolution skills
• Demonstrates strong oral and written communication skills
• Remains calm, in control and good humored even under pressure

Knowledge Management and Learning

• Promotes knowledge management in the project and a learning environment in the office through leadership and personal example 
• Actively works towards continuing personal learning and development in one or more Practice Areas, acts on learning plan and applies newly acquired skills

Required Skills and Experience

Education:

•    Bachelor’s degree in Information and Communication Systems / Computer Science & Engineering /  Management Information Systems or any relevant discipline
•    Industry certifications will be preferred

Experience:

•    At least 7 years’ experience of working with ICT/ICT for development issues.
•    At least 3years’ experience of dealing with progressively large scale ICT projects

Other Competencies:

•    Should have ability to lead with profound experience for requirement study, system analysis and designing
•    Must havestrong  Web Application development track records using core PHP, Javascript,Ajax,/Jquery,HTML/XHTML, CSSwith DB2/Mysql/ Oracle
•    Should have adequate  knowledge and expertise in devloping website or portal using renouned CMS like drupal, joomla etc
•    Sound knowledge and experience in large scale database designing , management and administration like Oracle/DB2 will be preferable
•    Java based application software/Mobile Apps & Android Apps development skill and experience will be considered as additional criteria
•    Practical profound experience in Linux based web server installation and management
•    Should have sound knowledge in designing large scale application deployment architecture, infrastructure related requirement analysis and sizing
•    Should have sound knowledge and expereince on BPR and capable enough to provide support in necessary technical issues to the BPR team
•    Having practical experience and adequate knowledge in the area of system interoperability and integration
•    Must have sound knowledge and expertise in software testing, QA and standarization.
•    Should have enough experience and skill in writing standard technical documents and specifications at different phases of SDLC
•    Must havc strong communication skill to build strong relationships with clients, vendors and different stakeholders
•    Should have adaptive approach towards rapidly changing environments
•    Must have result driven approach and cooperative in team work


Language requirements:

Fluency in written and spoken English and Bangla.