Background
Under the guidance and direct supervision of the Head of Office, the Administrative/ ICT Support Assistant provides ICT and administrative support services to the operation team, provides daily technical support to users of information management tools and technology infrastructure. The Administrative/ ICT Support Assistant promotes a client-oriented approach.
The administrative/ ICT Support Assistant works in close, with the Operations team, and CO staff for resolving complex ICT-related issues.
Duties and Responsibilities
- Effective functioning of the CO hardware and software packages;
- Support to networks administration;
- Provision of administrative support;
- Facilitation of knowledge building and knowledge sharing.
Competencies
Functional Competencies:
- Building Strategic Partnerships;
- Maintaining information and databases;
- Promoting Organizational Learning and Knowledge Sharing;
- Basic research and analysis;
- Fundamental knowledge of processes, methods and procedures;
- Promoting Organizational Change and Development;
- Presentation of information on best practices in organizational change;
- Strategic Alignment of Management Practice (HQ & RSCs);
- Collecting information, identifying best practice;
- Design and Implementation of Management Systems;
- Data gathering and implementation of management systems;
- Maintains effective client relationships;
- Promoting Accountability and Results-Based Management;
- Gathering and disseminating information.
Core Competencies:
- Demonstrating/safeguarding ethics and integrity;
- Demonstrate corporate knowledge and sound judgment;
- Self-development, initiative-taking;
- Acting as a team player and facilitating team work;
- Facilitating and encouraging open communication in the team, communicating effectively;
- Creating synergies through self-control;
- Managing conflict;
- Learning and sharing knowledge and encourage the learning of others;
- Promoting learning and knowledge management/sharing is the responsibility of each staff member;
- Informed and transparent decision making.
Required Skills and Experience
Education:
- Secondary education with relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP) required;
- If certification is not available at the time of recruitment, it should be obtained within 6 months;
- University Degree in Computer Science would be desirable, but it is not a requirement.
Experience:
- 5 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.
Language:
- Fluency and knowledge of English and Arabic is required.