Background
Duties and Responsibilities
- Leading UN’s efforts for the simplification and harmonization of its business processes towards common procurement of goods and services, streamlined human resource management and cost effective ICT, among others. This will involve review of UN business practices and work flows with cost effective analysis on overhead costs, identification of bottle necks, documentation and comparison of key work processes necessary to streamline these work processes for enhanced efficiencies and reduced transaction costs. Share this information with OMT and recommend concrete actions to UNCT and UNDG.
2) Support the UN Country Team and specifically the OMT to co-ordinate the following initiatives:
- Assist in monitoring and reporting on progress against the UNCT-approved OMT work plan and Monitoring and Evaluation frame work for reform process and periodically update and amend the OMT work plan.
- Coordinate the execution of common control and risk assessments of joint activities to secure individual agency headquarters’ agreement to these procedures.
- Support the establishment of common premises, including cost-benefit analysis, liaison with Government and coordination with agencies
- Facilitate training for operations staff as needed for efficient operations and harmonized business practices
- Development of a strategy to enhance common services among UN organizations in Albania, and implementation plan for simplification and harmonization of operational procedures/ activities.
- Identify new areas of opportunities where Common Services interventions could be further developed, i.e., security, transport and travel services, building maintenance, ICT and IT-support, procurement, HR, reception, general administration
- Analyze existing common services
- Develop an inter-agency system for cost-sharing of common shared support service
- Establish and maintain a set of common policies, procedures, standards and tools which are consistent with UN policy and practice, to ensure proper accounting, financial management and control, including billing procedures(business harmonized platform);
- Maintain an organized document repository of all related Common Services documents, including a database of CS customer, vendors, roster, contracts and related agreements with clients;
- Organize Common Services workshops;
- Coordinate and monitor Common Services implementation in Albania using the global Common Services management system, identifying constraints and delays;
- Facilitate relevant UN agencies to launch and implement the Harmonized Approach to Cash Transfer (HACT) for roll-out in 2010.
- Provide advice and support to enable UNDP to comply fully with responsibilities in its role as the Administrative Agent of the One UN Coherence Fund, including by streamlining the required processes for the Participating Organizations;
- Coordinate with and advise the Participating Organizations as well as within UNDP so as to ensure these processes are followed, and working closely with the Office of the Resident Coordinator to fulfill necessary reporting requirements.
- Provide advice and support to identify opportunities for more harmonized and streamlined procurement practices, recruitment practices, financial management practices, and IT and administrative management practices, especially as UNDP plays key advisory and support role for the implementation of Joint Programmes.
Competencies
- Demonstrates commitment to UN mission, vision and values
- Display cultural, gender, religion
- Has strong knowledge of the UN inter-agency programmes and operations areas, UN House, and innovative common service initiatives;
- Has strong managerial competency with experience in results based management and quality assurance in designing and establishing a common support office structure for operations in UN office building ;
- Has experience in implementation and monitoring Action Plans involving many UN organizations to ensure effective operational common support office structure;
- Strong skills in time-management and the ability to anticipate possible revisions in the project implementation in a planned and coordinated manner;
- Ability to apply team-friendly common support office structure to the specific context of a UN office building in Albania, and to identify creative, practical solutions to overcome challenges;
- Ability to establish priories and to plan, coordinate and monitor own work plan and that of those under his/her supervision;
- Ability to perform multiple tasks at times within short deadlines without compromising quality.
- Familiarity with international organizations, particularly UN Agencies, their financial management policies/practices and assistance projects, will be an advantage
- Broad understanding governance and accountability issues
- Has excellent oral communication skills and conflict resolution competency to manage inter-group dynamics and mediate conflicting interests of varied actors;
- Has excellent written communication skills, with analytic capacity and ability to synthesize project outputs and relevant findings for the preparation of quality progress reports;
- Maturity and confidence in dealing with senior and high ranking members of UN, Government and construction firms;
- Excellent coordination skills to facilitate inter-agency collaboration.
- Excellent facilitation skills.
- Focuses on result for the client and responds positively to feedback;
- Consistently demonstrates openness, positive, constructive ways of working toward change and the ability to manage complexities;
- Remains calm, in control and good humored even under pressure;
- Competent in leading team and creating team spirit, stimulating team members to produce quality outputs in a timely and transparent fashion;
- Ability to meet deadlines, problem solve, work both independently and as part of a team.
Required Skills and Experience
Education
- Advanced university degree in Management or Masters in Public and/or Business Administration
Experience
- Minimum 7 years professional work experience in relevant areas such as UN’s common services management including procurement management.
- Experience in leading or participating in a business processes reengineering exercises, highly desirable.
- Legal training/background highly desirable, private sector experience an additional asset
- Knowledge of UN as a whole, and the role of the UN Resident Coordinator system;
- Familiarity with the aid context and development processes in required and specific knowledge for Albania advantageous;
- Knowledge of EU accession requirements and systems an advantage
- Work experience with one or two UN agencies, an asset;
- Familiarity with the aid context and development processes in required and specific knowledge for Albania advantageous;
Language Requirements:
- Fluency in English is essential. Knowledge of Albanian would be an advantage.