National Consultant: Training Consultant on Digital Service Design Lab (DSDL) for Localizing e-Governance for Accelerated Provision of Services (LeAPS) Project in BARMM

Location : Manila, PHILIPPINES
Application Deadline :06-Aug-21 (Midnight New York, USA)
Type of Contract :Individual Contract
Post Level :National Consultant
Languages Required :
Starting Date :
(date when the selected candidate is expected to start)
Duration of Initial Contract :75 working days spread over 5 months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


General Information

Job Title:

Individual Consultant: Training Consultant on Digital Service Design Lab (DSDL) for Localizing e-Governance for Accelerated Provision of Services (LeAPS) Project in BARMM


UNDP Philippines

Duty Station:

Manila, Philippines

Contract Duration:

75 working days spread over 5 months

Type of Contract:

Individual Consultant

Languages Required:


Project Description


Consistent with its mandate to prioritize the acquisition, adoption, innovation, and application of science and technology for development and its pursuit of competence, excellence and service innovation as provided in both the Organic Law for the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM) and the Revised Transition Plan 2019-2022 for the Bangsamoro Transition Authority, the Bangsamoro Government, through the Ministry of the Interior and Local Government (MILG), forged a partnership with UNDP to apply, where possible, the strategic framework and principles of the UNDP-supported Access to Information (a2i) program in Bangladesh to the specific social, cultural and economic contexts of BARMM.


The Localizing e-Governance for Accelerated Provision of Services (LeAPS) will build on the a2i experience towards the transformation in local governance in BARMM by significantly accelerating connectivity in communities and opening up governance by enabling citizens to capitalize on the benefits of connectivity, such as through improved access to services and information, community enterprise development, assisted rural e-commerce, and skills development. The LeAPS Project will support the shift from archaic, paper-based and manual processes to digital processes within and among the local government units (LGUs), led by the MILG. The project will also maximize the use of MILG’s limited manpower and resources to effectively and efficiently deliver and monitor frontline services.


The Digital Service Design Lab (DSDL) is an intensive workshop that will guide MILG and LGUs under its supervision in analyzing their service delivery process from the perspective of both service provider and service recipient. It will walk workshop participants through the following processes: from existing service process analysis, digital system’s module and feature identification, digital service module design, functional process diagram, user access plan, integration management, up to design and planning specification and budget. The empathy field research work will be conducted virtually (1-2 weeks prior to the workshop) for each LGU or ministry with at least two frontline services or business processes that will be developed into e-services. Resource persons from a2i Bangladesh will share their knowledge, systems and tools on DSDL.


UNDP Philippines requires the services of an individual consultant (IC) to work closely with the LeAPS Project Management Office and the MILG-BARMM to design a localized version of the DSDL suitable for the BARMM context for ten (10) LGUs and Ministries of BARMM in 2021, and facilitate service process simplification (SPS) and prototyping output for the development of select e-services.



Duties and Responsibilities

Scope of Work and Expected Outputs and Deliverables

The Consultant shall carry out the following tasks:

  • Design a detailed methodology and workplan for the delivery of the DSDL workshops including the preparatory workshops (Planning and Team-building). The initial run of the DSDL TOT workshops in November and December 2020 (comprised of MILG and LGU staff as well as members of CSO and academe partners) will lead the strategy for public e-service delivery and will serve as champions of service delivery change for the additional LGUs and ministries in BARMM for 2021;
  • Conduct empathy field research as a pre-work for the 10 LGUs and ministries and ensure that sufficient research information will be gathered, where it will serve as a reference in the discussion of the service process simplification (SPS) for the development of e-services;
  • Work closely with the LeAPS PMO in the localization/contextualization of content and concepts of a2i’s DSDL Workshop modules, tools and manuals;
  • Conduct a “discovery workshop” which will serve as a preliminary requirement study or analysis of LGU and Ministries’ operations and workflows to determine systematic weaknesses e.g., duplication/overlaps, as well as activities that do not add value to the service delivery process;
  • Demonstrate the DSDL process by simplifying at least two internal processes and front line services of the ten (10) LGUs and Ministries of BARMM and at least two front line services of the ten (10) LGUs; (final 10 sites to be determined from the list below):



  • Maguindanao - Upi,?Parang,?Sultan Kudarat, Shariff Aguak,?Datu Abdullah Sangki
  • Lanao del Sur - Marantao, Taraka
  • Tawi-Tawi - Bongao
  • Sulu - Talipao
  • Basilan - Lamitan


BARMM ministries:

  • Office of the Chief Minister
  • Ministry of Agriculture, Fisheries and Agrarian Reform (MAFAR)
  • Ministry of Basic, Higher and Technical Education (MBHTE)
  • Ministry of Environment, Natural Resources and Energy (MENRE)
  • Ministry of Finance, Budget and Management (MFBM)
  • Ministry of Human Settlements and Development (MHSD)
  • Ministry of Labor and Employment (MOLE)
  • Ministry of Technology and Communication (MOTC)
  • Ministry of Social Services and Development (MSSD)
  • Ministry of Trade, Investment and Tourism (MTIT)
  • Deliver a series of DSDL Training of Trainers (TOT) for the identified LGUs and Ministry personnel in collaboration with the identified CSO and academe partners in BARMM;
  • Provide updates and validation to the DSDL knowledge products turned over to UNDP and MILG-BARMM, as necessary;
  • Prepare a an Initial and End of Engagement Report consolidating the outputs of the workshops including priority recommendations for IT enabled intervention, approaches to effecting implementation as well as technology options and indicative investment requirements; and
  • Provide on-site process documentation that will capture the proceedings supported by photos;
  • Prepare assessment tool to be used by participants to identify potential trainers for the DSDL roll out;
  • Provide regular feedback to the LeAPS Project Manager for any training related concerns.


Upon completion of the simplified processes of the LGUs and the Ministries’ manual services, the consultant is required to closely coordinate with the LeAPS Web & Software Associate to ensure that the simplified business processes will be translated to digitized services in the #DigitalBangsamoro portal. The consultant is required to complete the process from simplified business processes to fully functional e-services.


The Individual Contractor is expected to accomplish the following activities with corresponding deliverables:





Estimated Duration to Complete

Target Due Dates

Review and Approvals Required

Submission of approved detailed work plan

5 person- days


LeAPS Project  Manager



I&P Programme Analyst

Conduct of Empathy Field Research pre-work for the 10 LGUs and Ministries

10 person- days


Conduct of the mandatory Planning and Team-building Workshop (in Davao or Cagayan de Oro City) for the identified onsite Co-Facilitators from the MILG Technical Working Group, pilot sites (Butig & Piagapo), and partners from the Civil Society Organizations (CSOs) and academe for the series of recent DSDL workshop runs.

5 person- days



Localized version of the DSDL for BARMM Ministries and LGUs


Conduct of 5 batches of DSDL Training to 10 LGUs and Ministries (in Davao or Cagayan de Oro City), including partners from CSOs and academe.


40 person- days


Submission of Initial Engagement Report of conducted activities

5 person -days


 Finalization of the service process simplification (SPS) and prototyping output (from the the DSDL workshops with LGUs and Ministries) for the development of identified e-services using the Agile methodology


Conduct of coordination and technical meetings with the LeAPS Web Portal and ICT Officer and the a2i development Team


5 person-days


Submission of End of Engagement Report of conducted activities



5 person -days




Required Competencies


Corporate Competencies

  • Demonstrates integrity by modelling the UN mission, vision, values, and ethical standards;
  • Displays cultural, gender, religion, race, nationality, and age sensitivity and adaptability;
  • Promotes UNDP’s agenda in meetings;


Other Competencies

  • Ability to work in close collaboration with a group of national and international experts, to meet strict deadlines and plan the work according to priorities;
  • Demonstrates capacity to plan, organize, and execute effectively;
  • Initiative, good analytical skills, mature judgment and ability to work under tight schedule while respecting deadlines achievement, ethics and honesty;
  • Ability to establish effective working relations in a diverse environment;
  • Consistently approaches work with energy and a positive, constructive attitude;
  • Builds strong relationships with internal and external clients;
  • Demonstrated ability to function in a team environment and to deal with complex multi-stakeholder environment;
  • Good ability to use information and communication technologies as tools and resources;
  • Excellent written communication and presentation/public speaking skills, focus on results, ability to interact productively in a teamwork environment;


Scope of Price Proposal and Schedule of Payments

The Consultant should send a financial proposal based on a lump-sum amount for the delivery of the outputs identified below. The total amount quoted shall include all costs components required to deliver the goods and services identified above, including daily professional fees X number of person-days, travel and transportation, supplies, communication expenses and any other applicable costs ;  to be incurred by the Consultant in completing the assignment.


Medical/health insurance must be purchased by the individual at his/her own expense, and upon award of contract, the Consultant must be ready to submit proof of insurance valid during contract duration.


The contract price will be fixed output-based price. Any deviations from the outputs and timelines will need to be agreed upon between the Consultant and UNDP. Travel shall be included in the financial proposal.


Payments will be done upon satisfactory completion of the deliverables by target due dates. Outputs will be reviewed and certified by the MILG LeAPS Technical Working Group, the UNDP LeAPS Project Manager, the UNDP Programme Analyst of the Institutions and Partnerships (I&P), and endorsed to the I&P Team Leader prior to release of payments.


Tranche No.


Due Date

Tranche Payment

(% of Total Contract Amount)


Submission and approval detailed workplan


Conduct of Empathy Field Research for 10 LGUs and Ministries (Final 10 sites to be determined)




Conduct of 5 batches of DSDL Training to 10 LGUs and Ministries, and partner CSOs and academe (in Davao or Cagayan de Oro City)

Submission of localized version of the DSDL specific to LGUs and ministries in BARMM




Submission of Initial Engagement Report of conducted activities


Submission of Coordination and Technical Meeting Highlights and Detailed Technical Report on the output of SPS and prototype e-services (As-Is and To-Be)






Submission of  End of Engagement Report of completed activities









Required Skills and Experience

Criteria for Selection of the Best Offer

Applications from qualified candidates will be desk reviewed by the UNDP Philippines’ selection panel. Only applications that will obtain 49 out of 70 obtainable points will be shortlisted and eligible for evaluation of financial proposal.


Points Obtainable (100)



  • Master’s degree or equivalent in relevant areas, e.g., Public Administration, Business Administration / Management, Social Sciences or related areas. A Bachelor’s degree in combination with additional 5 years of qualifying experience may be accepted in lieu of the advanced university degree
  • (7 points for Bachelor’s if with 10 years of experience; 9 points for Master’s if with 5 years’ experience; 10 points for Ph.D)




  • At least 5 years’ experience in organizational development process design or improvement, public sector and governance reforms, including digital governance, public sector digital transformation and application of digital solutions to address public sector and development issues
  • (18 points for 5 years, additional point per additional year)


  • Has conducted at least 5 trainings/workshops on DSDL workshops; experience in conducting trainings with international development agencies and government an advantage
  • (18 points for 5 trainings, additional point for each additional training, plus 5 points for experience with international development agencies or the government sector)


  • At least three (3) years’ experience in IT solutions such as Government Operations (“G2G”), Public Service Delivery to Citizens (“G2C”) and Businesses (“G2B”), Public Data Platforms, and interoperability.
  • (7 points for 3 years in IT solutions, additional point per additional year)





Assessment of best offer will be via Combined Scoring method – where the qualifications will be weighed a maximum of 70 points and combined with the price offer which will be weighed a maximum of 30 points.



Application Procedure

Interested and qualified candidates should submit their applications including the following:

  • Duly accomplished Letter of Confirmation of Interest and Availability
  • UNDP Personal History Form (P11) or detailed Curriculum Vitae
  • Financial Proposal that indicates the all-inclusive fixed total contract price, supported by a breakdown of costs, as per template provided
  • Three references attesting to the above competencies and experience

Offerors must upload in one (1) file the aforementioned documents.

Templates for a) P11 Personal History Form and b)  Offeror's Letter to UNDP Confirming Interest and Availability and Financial Proposal (Annex 2) are available through the link below. UNDP General Terms and Conditions for Individual Contractors  are also available:


Incomplete submission of required documents may result in disqualification.

Please see the deadline of submissions above.

In view of the volume of applications, UNDP receives, only shortlisted offerors will be notified.


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