Three Social Mediators to support the implementation of “Strengthening the social protection response after the earthquake in Albania” Project

Location : Durres, Shijak and Kruje, ALBANIA
Application Deadline :17-Sep-21 (Midnight New York, USA)
Type of Contract :Individual Contract
Post Level :National Consultant
Languages Required :
Expected Duration of Assignment :September 2021 - July 2022 (approximately 198 w/d each consultant)

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


The November 2019 devastating earthquake which hit Albania, according to Post-Disaster Needs Assessment (PDNA) report, affected more than 200,000 people across 11 municipalities, with 51 fatal cases and 913 people injured, with an estimated material damage of EUR 955 million. Social protection losses, mainly referring to governance, coordination, and disaster management as well as referrals, psycho-social counselling and social care services, are estimated at 623.5 thousand EUR (76.7 million ALL) in the Albanian Post Disaster Needs Assessment Report. The total needs of the sector are estimated at 2.83 million EUR (348.2 million ALL).1 Shocks and risks have important implications for people’s well-being. Not only do they lead to immediate losses in income and increases in poverty rates, but they also have longer-term effects that can be irreversible. As households struggle, they engage in coping behaviors such as selling of productive assets, skipping meals or eating less nutritious food, postponing medical care, and taking children out of school. By preventing people from falling below a critical threshold of well-being, and reducing households’ perception of risk, social protection can prevent transitory shocks from having permanent consequences.


The project will support the Albanian Government and three earthquake impacted municipalities, in designing and translating the policy intent into proper local actions to ensure that men, women, girls and boys living in poverty, or vulnerable situations, intersecting with post-earthquake conditions, have access to integrated, quality social services. To achieve this goal, the project focuses on the following outcome: all women, men, girls and boys, especially those from marginalized and vulnerable groups impacted by the earthquake, are exercising their entitlements to equitable quality services, in line with human rights and there is increased social and economic resilience of earthquake affected communities. The project will contribute to address any of the multidimensional impacts of the COVID-19 and to protect the needs and rights of people living under the duress of the pandemic, with focus on the most vulnerable groups, and people who risk being left behind.

The following areas were identified to support the Government’s efforts in responding to earthquake damages by social protection measures:

Output 1: Increased social and economic resilience of earthquake effected communities.

Output 2: Strengthened transparency and voices.

Duties and Responsibilities

The ESPR project is seeking to recruit three (3) Social Mediators for implementing the social protection response component of the ESPR Project in three Albanian Municipalities, namely Durrës, Shijak and Krujë. The overall objective of this assignment is to support local communities living in these municipalities, especially vulnerable and marginalized groups to fully benefit from the social services schemes and the combination of other additional components assisted by the project. To this aim, the Social Mediators will make sure that members of the targeted communities have equal and full access to social care services and are assisted appropriately in accordance to their needs (immediate and/or long term).


Description of Tasks and Responsibilities

Under the direct supervision of the Project Coordinator and in strict collaboration with ESPR Project staff and responsible Municipality structures (particularly Departments of Social Services) the social mediator will be responsible for covering the aspects and meeting the deliverables of ESPR Social Protection Response component.

Duties and Responsibilities

  • Prepare an Inception Report outlining the strategy for the implementation of the duties assigned;
  • Review the Social Plan, related Action Plans, job descriptions and protocols, guidelines and other relevant documentation pertaining to the Social Care Department in the recipient Municipality.
  • Coordinate his/her/their duties with representatives of relevant Units within the recipient Municipality (Child Protection Unit, Housing Unit, Economic Assistance Unit, Disability Unit, etc).
  • Develop a Needs Assessment Report for the Social Care Department in the recipient Municipality, outlining the immediate administrative and technical needs for improvement, in close collaboration with representatives from the Municipality and other relevant stakeholders.
  • Support respective Municipal structures to develop and strengthen local strategies related to social case and services in emergency situations (protocols of work for social care providers to respond to those groups more in need).
  • Contribute to the establishment of volunteering mechanisms and self-help initiatives to contribute to community resilience and recovery efforts for those more affected by the 2019 Earthquake.
  • Support and contribute to the development of Community Platforms Assist the Social Care Department in developing Activity Calendars, Monitoring Matrixes and Report templates and utilizing them accordingly.
  • Provide customized support to the Social Care Department and respective Units into their day-to-day activities and case follow-ups.
  • Develop a database of stakeholders and build a threefold cooperation between the Municipal structures, ESPR Project and local stakeholders, including but not limited to Civil Society Organisations that are implementing local interventions, funded by the ESPR Social Component.
  • Liaise and ensure constant communication/coordination with the Heads of Units in the recipient Municipalities, ESPR Project staff and ESPR Grant beneficiaries regarding all aspects of the assignment;
  • Report to the ESPR staff on a two-month basis progress to date, status of the target goal completion, based on the reporting templates and accompanied by all due proof;
  • Act as a facilitator in bridging and maintaining open, transparent and constructive relationships between ESPR, the respective local government entity, organisations funded to implement projects under the ESPR Grants Scheme as well as other stakeholders contributing to the overall functioning of Social Protection Department.
  • Treat the facts and all information disclosed to him/her under this assignment and with respect to ESPR Project, its partner institutions and beneficiaries as confidential and not disclose anything, within the roles and responsibilities of this role, to any other person or entity not directly affiliated with the parties.
  • Provide ad-hoc support and information to ESPR project as per the needs within the purpose of ensuring adequate implementation of project’s activities.
  • Ensure that ESPR is informed accordingly regarding significant changes occurring within the context of this assignment which require immediate attention from the respective personnel of ESPR, Social Protection Department and other stakeholder with a vested interest in the process.?

Expected deliverables:

  • Inception report;
  • One Needs Assessment Report on the Social Care Department structure and functionality and Social Services Scheme, including a detailed revision of relevant strategies and action plans, as well as recommendations. This to be developed in close consultation with responsible structures at the respective municipality and attain their endorsement upon finalisation;
  • Operational templates (one per each mediator/ municipality) drafted and implemented within the Social Care Department, including but not limited to Activity Calendars, revised job descriptions, reporting templates and monitoring matrixes;
  • Monitoring Reports (one per each mediator/ municipality) drafted in collaboration with the Social Care Department, reflecting on the delivery and efficiency of the social care services in the recipient Municipality;
  • One database of local stakeholders developed and archived within the Social Care Department including updating the data when and if applicable;
  • Participation in all activities, events and other engagement within the ESPR contribution to the respective Municipality;
  • Support in the coordination and facilitation of activities organised within the framework of ESPR contribution with the respective Municipality;
  • Two-Month progress reports to ESPR Project contact person;
  • Final report on the tasks performed as per ToRs.


Corporate competencies:

  • Demonstrates integrity by modelling the UN’s values and ethical standards;
  • Promotes the vision, mission, and strategic goals of UNDP;
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
  • Treats all people fairly without favouritism.

Core Competencies:

  • Communication - Facilitate and encourage open communication and strive for effective communication.
  • Planning & Organizing – Develops clear goals in line with agreed strategies, identifies priorities, foresees risks and makes allowances accordingly.
  • Organizational Awareness - Demonstrate corporate knowledge and sound judgment.
  • Teamwork - Demonstrate ability to work in a multicultural, multi-ethnic environment and to maintain effective working relations with people of different national and cultural backgrounds.
  • Accountability – Takes ownership of all responsibilities and delivers outputs in accordance with agreed time, cost and quality standards.

Functional competencies:

  • Ability to work well with multiple stakeholders;
  • Great communication skills;
  • Problem solving attitude;
  • Attention to details;
  • Organisation skills;

Required Skills and Experience


  • Bachelor’s degree in social studies or related field (i.e., social work, psychology, public health, business, economics, and public policy) is required.
  • Master’s Degree in one of the above areas of expertise will be considered an advantage if compatible with the relevant work experience requirements.

Work experience:

  • Minimum 3 years’ of progressively responsible, professional-level experience related to social care, social programs, public administration. Experience working with marginalized groups in the targeted area will be considered an asset;
  • At least three years of relevant professional work experience as social worker, social mediator or related area of expertise;
  • Good knowledge of rules and procedures applicable in the ambit of formal education in Albania and vocation training.
  • Good knowledge and expertise on relation with public authorities;
  • Experience in mediation and consulting for vulnerable community members would be considered an asset;
  • In-depth understanding of challenges facing vulnerable and marginalized communities, especially in the targeted region.

Language requirement:

  • Fluency in written and spoken Albanian.
  • Fluency in written and spoken English.

Note: Based on the nature and responsibilities foreseen/assigned to this position, applications from individuals whose families and/or close communities were significantly affected by the November 2019 Earthquake, are strongly encouraged to apply.

Evaluation of applicants:

Applicants will be screened against qualifications and the competencies specified above. The award of the contract will be made to the individual consultant whose offer has been evaluated and determined as:

a) Responsive, and

b) Having received the highest score out of a pre-determined set of weighted technical criteria specific to the solicitation.

Individual consultant will be evaluated based on a cumulative analysis taking into consideration the combination of the applicants’ qualifications and experience.

Technical Criteria - 100% of total evaluation – max points: 100

Criteria A: Compliant educational background– max points: 30

Criteria B: Relevant experience in social coordination- max points: 30

Criteria C: Professional experience on vulnerable groups’ issues post-earthquake: max points: 40


Application Procedure 

Interested applicants are advised to carefully study all sections of this ToRs and ensure that they meet the general requirements as well as specific qualifications described. Incomplete applications will not be considered. Please make sure you have provided all requested materials. 

The application should contain: 

  • Cover letter explaining why you are the most suitable candidate for the advertised position. Please paste the letter into the "Resume and Motivation" section of the electronic application. 
  • Completed and signed UN Personal History Form (P11)  for Service Contracts (SC) and Individual Contracts (IC) – Blank form Download here.or latest Curriculum Vitae
  • Letter to UNDP Confirming Interest and Availability & Detailed Financial Proposal - please fill in the attached form. Download Here (kindly use Firefox browser)
  • Financial Proposal in ALL*- Specify a Total Lump Sum in Albanian Lek for the tasks specified in this announcement. The attached template may be used - Download Here (kindly use Firefox browser) Please note that the financial proposal is all-inclusive and shall consider various expenses incurred by the consultant during the contract period (e.g. fee and any other relevant expenses related to the performance of services). 
  • Copy of Diplomas and copy of Passport. 

*Kindly note that Letter to UNDP Confirming Interest and Availability and Financial Proposal are two separate documents and should be both part of your application. 


How to Submit the Application: 

To submit your application online, please follow the steps below: 

  • Download and complete the UN Personal History Form (P11) for Service Contracts (SCs) and Individual Contracts (ICs); In the P11 Form make sure to include Email Addresses of the Persons who are willing to provide References on your past experience in working with them.
  • Merge your UN Personal History Form (P11) for Service Contracts (SCs) and Individual Contracts (ICs) or latest CV, Letter to UNDP Confirming Interest and Availability and cover letter into a single file. The system does not allow for more than one attachment to be uploaded; 
  • Click on the Job Title (job vacancy announcement); 
  • Click “Apply Now” button, fill in necessary information on the first page, and then click “Submit Application;” 
  • Upload your application/single file as indicated above with the merged documents (underlined above); 
  • You will receive an automatic response to your email confirming receipt of your application by the system. 

Due to large number of applications we receive, we are able to inform only the successful candidates about the outcome or status of the selection process

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

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