Operations Consultant – Process Automation

Advertised on behalf of :

Location : Bangkok, THAILAND
Application Deadline :29-Aug-21 (Midnight New York, USA)
Additional Category :Gender Equality
Type of Contract :Individual Contract
Post Level :International Consultant
Languages Required :
Starting Date :
(date when the selected candidate is expected to start)
Duration of Initial Contract :15 September 2021 – 15 September 2022
Expected Duration of Assignment :15 September 2021 – 15 September 2022

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

Given the emergency situation caused by the COVID 19 pandemic and the teleworking measures that have been implemented, there is a need to accelerate the digital transformation of UN Women internal processes related to its programmatic, administrative and operational areas.

For this, UN Women seeks to hire a consultancy to assist and accompany staff in identifying improvements and changes in internal processes in order to work more efficiently and telematically through different platforms and online tools and, in addition, carry out adequate management information: process status, workload control, personnel supervision, etc.

On the basis of the Policy, Procedure and Guidance Framework (PPGF), the aim is to achieve the digital transformation of UN Women in the Asia and the Pacific Region through the implementation of available tools for the optimization of organizational processes, avoiding duplication and shortening the time of your processes.

To effectively carry out this process, UN Women ROAP requires requires hiring a operatons consultant - process automation.

Duties and Responsibilities

1.  Capitalization of the Regional Office virtualization experience during COVID-19

  • Identify and analyze continuous improvement opportunities to promote staff / personnel  professionalization, and the best practices to advance virtualization during COVID-19;
  • Map and update the flow of activities/tasks and their relation with those responsible for the processes of each area of ??the RO (and eventually COs) in accordance with current regulations (Procurement, finance, human resources, Program Support Teams, among others)
  • Contribute to improving the management and response capacity of the processes, as well as their traceability and control
  • Review together with those responsible for the processes of each area of ??the OR the simplification of these, their development, implementation, and effectiveness
  • Prepare and keep updated the forms for the designation of tasks according to responsibilities in accordance with the matrixes used to identify roles and responsibilities RACI of each work area of ??the RO (and eventually COs).
  • Carry out the programming of the platform according to the inputs provided by the work areas
  • Validate the redesigned processes both with those responsible for the processes and with their users
  • Monitoring the implementation and progress of the virtualization acceleration of the office(s) during the COVID-19 pandemic
  • Support and provide inputs for the Change Management strategy based on the monthly analyzes carried out
  • Investigate, evaluate, and recommend new technological tools when necessary.
  • Diagram and redesign the Programme Management process flows when necessary
  • Support in the review of the SOPs-Standard Operational Procedures and workflows of the different work areas of the organization when necessary

2.  Support for the implementation of virtualization tools

  • Provide assistance to users to contribute to the implementation of new work dynamics, and provide solutions to problems for the use of virtualization tools
  • Provide assistance to the Office(s) to ensure that redesigned processes and workflow redistribution are effective and up-to-date according to COVID-19 and daily needs
  • Promote the implementation of effective work through the dissemination of virtualization and telecommuting
  • Organize Webinars and trainings together with the programme support area for the RO and the country offices
  • Advise on the integration of work teams from the country offices for the use of the tools.

3.  Data analysis

  • Prepare surveys for the users of the processes and analyze the result of the use of the new tools (through surveys)
  • Compile and validate the findings of the progress and effectiveness of the response in each area according to the redesigned processes
  • Analyze and interpret internal control charts (dashboards) of the different work areas of the organization

4.  Monitoring the use of tools and proposal for continuous virtualization improvement

  • Monitoring of compliance with the Optimization Plan
  • Constant monitoring of the effectiveness of workflows and assignment of tasks in each area
  • Manage and keep the Communities of Practice (COPs) – or TEAMS channels – updated

5.  Permanent update of the advances in virtualization to the Regional Operations Manager (R-OM)

  • Define the task control and monitoring tools together with ROM
  • Participate weekly in check-up meetings with the ROM and the different work teams
  • Perform monthly analysis of activities carried out and data obtained

Expected deliverables and timelines



        Delivery date

1.Capitalization of the Americas and the Caribbean Regional Office virtualization experience (induction process)

Product 1:

Monthly report on virtualization, activities carried out and the analysis of the data obtained and proposals for continuous improvement.

End of the first month of work

2.Support for the implementation of virtualization tools

Product 2:

Monthly report on virtualization, activities carried out and the analysis of the data obtained and proposals for continuous improvement.

End of the second month of work

3.Data analysis

Product 3:

Monthly report on virtualization, activities carried out and the analysis of the data obtained and proposals for continuous improvement.

End of the third month of work

4.Monitoring the use of tools and proposal for continuous virtualization improvement

Product 4:

Monthly report on virtualization, activities carried out and analysis of the data obtained. and proposals for continuous improvement.

End of the forth month of work

5.Update the progress in virtualization to the Regional Operations Manager (ROM) and the Deputy Regional Director (DRD)

Products 5 to 12:

Monthly report on virtualization, activities carried out and the analysis of the data obtained and proposals for continuous improvement.

End of each succesive month


The supervision of the development of the consultancy will be carried out by the Regional Operations Manager of the Regional Office. The Consultant of the Americas and the Caribbean focal point for their digital transformation process will provide the required continuous knowledge transfer.

The Consultant is not a United Nations official/staff, although s/he will carry out the activities related to her consultancy at the UN Women regional office in Bangkok (or online, as required). It is estimated that for the development of the Consultancy, this professional will need to dedicate a full time period.

For the proper development of the consultancy, the supervisor will provide the consultant with the existing documents and the information that UN Women has available related to the topics of the consultancy. It is the consultant's responsibility to obtain primary and secondary information from other sources, if necessary.

If travel is necessary for the development of the consultancy, the costs will be additionally covered by UN Women, in accordance with the current regulations of the institution for this purpose.

The consultant will maintain permanent coordination with the supervisor for an effective execution and development of the products requested from this consultancy.

Contract period and work location

The contract period is tentatively from 15 September 2021 to 15 September 2022.  The last deliverable will be submitted on 31 August 2022. The consultant will be based in Bangkok and working at UN Women Regional Office for Asia and the Pacific as required. The consultant might be requested to travel on mission for which travel costs and Daily Subsistence Allowance (DSA) will be provided as per UN Women rules and regulations. Travel Authorization will be granted to the consultant prior to the travel dates. 


Core Values:

  • Respect for Diversity
  • Integrity
  • Professionalism: Knowledge of information technology / information management, particularly in systems analysis, database design and programming. Strong analytical and problem-solving skills, including proficiency in developing and applying systems of moderate size / complexity. Shows pride in work and accomplishments; demonstrates professional competence and mastery of the subject; is conscientious and efficient in meeting commitments, observing deadlines and obtaining results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all spheres of work

Core Competencies:

  • Awareness and Sensitivity Regarding Gender Issues
  • Accountability
  • Creative Problem Solving
  • Effective Communication
  • Inclusive Collaboration
  • Stakeholder Engagement
  • Leading by Example

Functional Competencies:

  • Excellent analytical skills
  • Strong knowledge of UN Women processes and systems
  • Strong networking skills
  • Strong inter-personal skills, communicate effectively with staff at all levels of the organization;
  • Ability to work in a highly pressured environment
  • Creativity: actively seeks to improve programs or services; offers new and different options for solving problems or meeting customer needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; Think out of the box"; is interested in new ideas and ways of doing things; it is not bound by current thinking or traditional approaches.
  • Customer orientation: It considers all those to whom services are rendered "clients" and tries to see things from the point of view of the clients; establishes and maintains productive partnerships with clients earning their trust and respect; identifies customer needs and adapts them to appropriate solutions; monitor ongoing events inside and outside the clients' environment to stay informed and anticipate problems; keeps clients informed of project progress or setbacks; meets the delivery terms of the products or services to the client.
  • Performance Management: When leading eventual work teams (task forces) determined by supervision, delegates responsibility, accountability and authority for the adoption of appropriate decisions; ensures that roles, responsibilities and reporting lines are clear for each staff member; accurately judge the amount of time and resources required to complete a task and match the task to skills; monitors progress against milestones and deadlines; periodically reviews performance and provides feedback and guidance to staff; encourages risk taking and supports creativity and initiative; actively supports staff development and career aspirations; evaluate performance fairly.

Required Skills and Experience


  • Bachelor’s degree (or equivalent) in Engineering, Computer Science, Information Systems, Mathematics, Statistics, Management or a related field.
  • Master's Degree (or its equivalent) is an asset.

Work Experience:

  • At least 2 years of work experience
  • At least 2 years of proven experience in coordinating with teams.
  • Experience in process-related systems and services is desirable.
  • Previous experience in the United Nations System will be valued.
  • Technical Experience and Knowledge that will be considered as an asset for the selection:
    • Domain of MS Office 365 Power Automate app will be an asset
    • Domain of MS Offices 365 Teams, Planner, Forms, Power BI will be an asset
    • Knowledge of high-level programming languages and significant exposure to and demonstrated proficiency in all aspects of programming and analysis, including structured / object-oriented design, relational systems, script and query languages , document design and management, hardware and software requirements, system facilities, and implementation protocols.
    • Knowledge of interactive systems, including user interface design; good knowledge of the organization's information infrastructure and information technology strategy as it relates to user domains and the organization's policies on data accessibility, multilingualism, design, privacy and security, with regard to information technology projects; independent maintenance of assigned systems and development of innovative approaches to solve a wide range of issues / problems. 
  • Residence in Bangkok is an asset.

Language requirement:

  • Fluency in English is required
  • Fluency in Spanish is an asset


Payments will be made monthly upon the delivery and approval by the ROM of the products established in the table above. In case of need for official missions, the UN Women Office will directly manage and pay the related costs.

Evaluation Criteria

The total number of points allocated for the technical qualification component is 100. The technical qualification of the individual is evaluated based on the qualifications outlined in the Required Qualifications above.

Only the candidates who have attained a minimum of 70% of total points will be considered as technically-qualified candidates who may be contacted for validation interview.

Submission of application

Interest candidates are encouraged to submit electronic application to hr.bangkok@unwomen.org, not later than 29 August 2021.

Submission package includes:

If applying through the system, only 1 attachment is per application is allowed so please consolidate your document in to 1 file prior to attachment.  You also have the option of applying via the email hr.bangkok@unwomen.org.

Only shortlisted candidates will be notified.

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© 2016 United Nations Development Programme