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Digital Collaboration & Knowledge Specialist
|Location :||Copenhagen, DENMARK|
|Application Deadline :||19-Oct-21 (Midnight New York, USA)|
|Type of Contract :||IPSA (Regular)|
|Post Level :||IPSA-11|
|Languages Required :||English|
|Expected Duration of Assignment :||12 months|
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.
The following documents shall be required from the applicants:
Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.
A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.
UNDP will cover the cost of travel of the individual to the duty station, as well as their return to their home upon completion of their services. Travel costs are covered only in the event that the function will be undertaken physically in the duty station and excludes working from home arrangements.
UNDP, the global development network for the United Nations system, is on the ground in 177 countries and is uniquely equipped to help developing countries build the requisite policies, capacity, and supportive environment that are needed to accelerate and sustain human development. UNDP is an operational backbone to the UN system: providing payroll, financial transactions, common premises, treasury investment, procurement, legal services to UN agencies. UNDP provides IT support for 13 UN entities with 40,000 United Nations and external users of the UNDP’s ERP system, as well as information and communication technology (ICT) and application solutions for the United Nations field presence. To support the UNDP Digital Strategy 2019-2021 and enable the digital transformation of the organization, the Information and Technology management (ITM) office is tasked with developing and operating the enabling corporate technology platforms and providing related services that power the digital transformation including: (1) advice, administration and acceleration services to promote delivery of maximum business value of each platform; (2) a global service desk operation; (3) and outreach services to promote knowledge sharing and effective, agile planning and governance of technology development and utilization.
Within the Information and Technology management (ITM) office is the Global Service Desk that has the basic mandate of providing a single point of contact to manage client support, service requests and incidents related to the organization’s corporate applications including Enterprise Resource Planning systems, Content Management systems and other collaboration tools. The Digital Collaboration & Knowledge Team (DCT) is one of two units in the Global Service Desk (GSD). Under the supervision of the Chief, Global Service Desk, the incumbent manages activities related to the functioning of the capacity building, digital literacy, and knowledge management functions of ITM. The position focuses particularly on leading the team in charge of building capacity within the organization to enable people in UNDP to utilize digital technologies to support daily operations.
The Digital Collaboration Specialist implements UNDP’s digital strategy and leads the knowledge management role within ITM and extend it towards BMS units in the development and management of the knowledge base within the UNall platform and integrate it with the capacity building activities of the Digital Collaboration & Knowledge Team. This position will also be responsible for leading the Digital Collaboration & Knowledge Team to facilitate the creation of knowledge and maintain it to remain relevant and align with the corporate platforms. In addition, the incumbent will lead the team to facilitate Collaboration sessions in order to empower UNDP staff to be digitally literate allowing UNDP to achieve its digital strategy.
Duties and Responsibilities
Scope of Work
1. Effective Knowledge Management
2. Build corporate capacity on efficient use of corporate user applications and platforms
3. Provide Support to collaboration platforms.
4. Managerial Functions
UN CORE VALUES AND COMPETENCIES
Professionalism: Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Communication: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed.
Client Orientation: Considers all those to whom services are provided to be "clients " and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.
Required Skills and Experience