Intern/Digital Transformation in Business (DigitalBIZ)

Application Deadline :21-Oct-21 (Midnight New York, USA)
Type of Contract :Internship
Post Level :Intern
Languages Required :
Expected Duration of Assignment :6 months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


Low digital connectivity is hampering private sector growth in Bosnia and Herzegovina. While the ICT industry grows at a rapid rate, the country's overall economy is failing to harness new technologies to boost competitiveness and increase output. More recently, the COVID-19 pandemic has highlighted the necessity of accelerated digital transformation across all industries with business digitalization widely seen as a driver of change, offering new growth prospects. 

DigitalBIZ is a UNDP project that will support institutional partners, and other relevant actors, in deploying the digital economy as a lever for enhancing productivity of relevant economic sectors, growing new market opportunities, and accelerating overall economic growth. Accordingly, the project envisages the following two outputs: (1) Institutional partners and other relevant actors engaged to accelerate digital transformations of the economy, and (2) Tested gender-sensitive support schemes for digitalization in business.

Among other, DigitalBIZ will engage institutional partners and other relevant actors to design and pilot support measures to steer companies in Bosnia and Herzegovina towards the digital economy. Such a support is meant to enable traditional businesses in key sectors to move towards digitalization, as to (a) improve efficiency and customer experience, gain new market segments and increase sales and (b) reinvent their business models by utilizing digital and emerging technologies for business innovation, growth, sustainability and resilience.

Supporting digital economy policies and support schemes, improvements in regulatory environment and digital literacy is highly relevant to strategic priorities of Bosnia and Herzegovina and would contribute to the implementation of the Common Regional Market Action Plan for the Western Balkans and Digital Agenda for the Western Balkans, also opening further financing opportunities for BIH. 

Funded by UNDP, DigitalBIZ is implemented over a period of 18 months until May 2022.

Location: Sarajevo, Bosnia and Herzegovina (with partial presence in the office)

Duties and Responsibilities

Under direct supervision of the DigitalBIZ Project Coordinator, the Intern will assist the DigitalBIZ Project Coordinatior in the overall implementation of the project which includes content, communication and administrative related tasks.

Internship-specific duties and responsibilities may fall under the following categories:

  • Conduct research and analysis, monitoring and tracking of developments in the area of digital transformation, including news updates; preparation of briefings and concept notes;
  • Support and contribute to the reporting and M&E, including notetaking of key meetings, data collection and analysis; archiving; drafting, editing and fact-checking reports; assisting the development of infographics; drafting and publication of resource materials;
  • Support engagement with key partners (Ministries, civil society, Business Development Support Organisations, private sector, etc.) including meetings with partners; mapping of partner activities; and participation in external events; working on proposals developments and researching new financing;
  • Engage in a range of activities to support the effective and efficient implementation of the communication initiatives;
  • Provide assistance to the organization of internal and external events; support team integration and coordination;
  • Assist in other related duties as required.


  • Have a keen interest in the work of the UN and the UNDP and demonstrate a commitment to its statement of purpose and to the ideals of the UN.
  • Ability to successfully interact with individuals of differing socio-economic, religious and cultural backgrounds both professionally and personally;
  • Ability and desire to work in a team;
  • Excellent interpersonal skills;
  • Excellent organizational and communication skills;
  • Strong research skills and ability to identify relevant information
  • Strong analytical, reporting and writing abilities
  • Ability to work under tight deadlines;
  • Ability to work under pressure and stressful situations;
  • Detail-oriented way of working;
  • Innovative and creative approach to tasks;
  • Openness to change and ability to receive/integrate feedback.


Required Skills and Experience

Applicants to the UNDP Internship Programme must at the time of the application meet one of the following academic requirements:

  • Be enrolled in a postgraduate degree programme (such as a Master’s programme or higher)
  • Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent)
  • Have recently graduated with a university degree (as defined in a) and b) above) and, if selected, must start the internship within one year of graduation
  • Be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program


  • Proficiency in English
  • Proficiency in the official languages of Bosnian and Herzegovina
  • Computer literacy in standard office software applications
  • Demonstrated interest in digital transformation is an asset


The intern will have the opportunity to:

  • Participate in in-house training opportunities as applicable;
  • Learn the structure, mechanisms, policies and practice areas of UNDP;
  • Participate in dedicated trainings and UNDP online learning tools;
  • Strengthen his/her effective writing.

Terms and conditions

  • Since 1 January 2020, UNDP interns are provided a monthly stipend to cover costs associated to the internship. The stipend amount varies from duty station to duty station. The amount can also vary depending if a selected candidate receives financial support from a nominating institution, related institution or government.
  • UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship.
  • UNDP only accepts interns for a minimum of 6 weeks and a maximum of 6 months.
  • Interns are expected to work full time, but flexibility is allowed for their education programme.
  • Due to the reduced presence in the UN House due to the Covid-19 pandemic, the interns are expected to be engaged remotely. The travel restrictions imposed by the national governments might limit the possibility for international interns to travel to Bosnia and Herzegovina.
  • The intern is responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed.
  • The purpose of the Internship Programme is not to lead to further employment with UNDP but to complement an intern’s studies. Therefore, there should be no expectation of employment at the end of an internship.
  • Interns are not staff members and may not represent UNDP in any official capacity.


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