Community Engagement Specialist


Location : Home-based
Application Deadline :12-Dec-21 (Midnight New York, USA)
Type of Contract :IPSA (Regular)
Post Level :IPSA-10
Languages Required :
English  
Expected Duration of Assignment :12 months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.


Background

Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.

The following documents shall be required from the applicants:

Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.

A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.

Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as  reports, presentations, publications, campaigns or other materials.

Office/Unit/Project Description

Emerging and future digital technologies and the opportunities they offer will profoundly improve the lives of those furthest behind. Recognizing this potential, the United Nations Development Programme (UNDP) has launched an organization-wide digital transformation that will splice digital into its DNA—harnessing its potential to do good for more people, better and faster. UNDP’s 2019-2021 Digital Strategy has created a new UNDP Digital Unit (Chief Digital Office or CDO), charged with leading the next wave of innovation in sustainable development.

UNDP is the development arm of the United Nations. Present in 170 countries with over 17,000 people, UNDP works on the world’s biggest problems: extreme poverty, climate change, good governance, renewable energy, crisis prevention, and women’s empowerment, among others.

We are leveraging the power and agility of digital to propel all people forward, starting with digital initiative development, scaling innovation, and communicating this organizational change internally and externally. To achieve this, we need a team that's nimble, that's passionate, that has the technical skills required to help close the digital divide. Are you one of these people? Read more about our digital strategy here.

The ‘digital divide’ is severe: 750 million people live in areas without any digital connectivity, and 3.3 billion people live in coverage areas but do not use the internet due to lack of affordability and digital skills.

The Edison Digital Inclusion Navigator is an innovative online platform which aims to address the growing digital divide, and promote digital inclusion. It empowers policymakers and decision makers by providing easy access to resources that provides guidance on how they can accelerate digital adoption, transformation, and connectivity. The online platform addresses the fragmentation of digital responses and weak scalability that often hinders efforts to address digital inclusion.

UNDP is developing the platform in collaboration with the World Economic Forum (WEF) and the Boston Consulting Group (BCG) under The Edison Alliance. We are currently in beta testing phase, and aim to launch it to the wider public next year.

The Chief Digital Officer (CDO) at UNDP is leading this effort with the goal of supporting government partners to build inclusive digital eco-systems, as well as transforming the organization internally to enable these changes.

Institutional Arrangement

The role will report to the Head of Digital Policy and Global Partnerships in the UNDP Chief Digital Office (part of Executive Office) and the work can be carried out remotely.


Duties and Responsibilities

Scope of Work

The primary responsibility of the Community Engagement Specialist is to support UNDP’s engagement with the EDISON Alliance, especially the work of the Edison Navigator. This is an exciting opportunity for anyone who is a skilled and empathetic communicator, strategic thinker, and a changemaker who is passionate about serving the most vulnerable communities around the world.

The Community Engagement Specialist will be mobilizing the initial users and nurturing the community based on the EDISON Navigator platform, that would involve a variety of stakeholders both internally within UNDP and externally with goverments globally You will be responsible for defining the community engagement strategy, engaging with and empowering members, and helping the Product teams to shape and evolve this offering around the community’s input and experiences. This is a highly strategic role that will require close engagement with multiple stakeholders (across UNDP Country Offices, Governments, and Partner Organizations) to drive the adoption of the Edison Navigator. It will entail consistent exposure to senior management levels in both UNDP and World Economic Forum (WEF), as well as ongoing engagements with governments and private sector players that are interested in and/or contributing to digital inclusion agenda.

Key responsibilities include:

  • Engage, onboard and jointly develop use cases and real-world examples with communities, governments and partner organizations
  • Work closely with digital advocates, UNDP Country Offices, Governments and partner organizations, to promote the use and adoption of the Edison Navigator and align the Edison Navigator offer with the existing digital offer provided by CDO
  • Strategize and set up campaigns to promote the use of the tool among UNDP, government and partner organizations and mobilize contributors
  • Organize internal webinars and information events to promote the use of the Navigator
  • Analyze and evaluate the Navigators’ progress towards its objectives and provide reports to UNDP management
  • Coordinate stakeholder and end user feedback on the product and enagagement model.
  • Prepare presentations and briefing notes to provide updates to UNDP management
  • Support the CDO team on other task/issues as required


Competencies

Professionalism:  Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Communication: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed.

Client Orientation: Considers all those to whom services are provided to be "clients " and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.


Required Skills and Experience

Minimum Academic Education:

  • Master’s degree in international development, digital communications, business administration or similar;
  • Bachelor’s degree in above fields with additional two years of relevant work experience can be accepted in lieu of master’s degree.

Minimum years of relevant Work experience:

  • Minimum of 5 years of relevant work experience (with master’s degree) or 7 years of relevant work experience (with bachelor’s degree); at least 4 years of which is focused on communication strategy development, ideally related to digital inclusion and digital transformation and community engagement expertise.

Required skills and competencies:

  • Proficiency with digital communications platforms and tools;
  • Excellent skills in written and verbal communication
  • Understanding of international development; international relations; and the humanitarian sector;
  • Passion for social impact, accelerating the SDGs and leaving no one behind.

Desired additional skills and competencies:

  • Ability to build strong and sustainable relationships and capability to interact at all levels within the organization;
  • Ability to deliver in a high-pressure environment;
  • Ability to handle complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands;
  • Additional experience in organizing webinars and digital events is an asset.

Required Language(s) (at working level):

  • Excellent written and oral communication skills in English;



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