UNDP Jobs - 105625- Support Analyst - IPSA 8

Support Analyst - IPSA 8 - Office-based

Location :

Delhi, INDIA

Type of Contract :

IPSA (Regular)

Starting Date :

Application Deadline :

08-Apr-22 (Midnight New York, USA)

Post Level :

IPSA-8

Duration of Initial Contract :

12 months

Languages Required :

English

Expected Duration of Assignment :

12 months

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Background

Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.

The following documents shall be required from the applicants:

Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.

A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.

Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.

Office/Unit/Project Description

The Global Support & Capacity Building (GSCB) is part of the United Nations Development Programme (UNDP), Office of Information and Technology Management (ITM). The GSCB - Client Management Center (CMC) incorporated the security team based in India, which currently handles ERP security operation, End User Support, and many more security projects in the pipelines. Additional resources are necessary to support the day-to-day operations, end-user support, and implementing these projects to ensure successful deliveries of the activities.

The Support Analyst will be responsible for access management, deployment and technical support of several internal IT, existing ERP – Oracle security systems (applications). The Support Analyst will be working closely with end-users, the security team to ensure smooth system deployment and professional user support for various security products.

The Support Analyst will also assist in realizing UNDP's digital transformation by contributing to the GSCB support strategy, focusing on improving productivity by addressing and resolving incidents, and raising the effectiveness through capacity building.

Institutional Arrangement

The Security Support Analyst will report to the Regional CMC Team Lead.

Duties and Responsibilities

Scope of Work

In general, the responsibilities include but not limited to:

As a member of CMC/GSCB, to provide support including but not limited to security of ERP (HR, Finance and Portal) application.
Member of CMC team who specializes in security and user provisioning system development team, and support potentially other type corporate application.
Provide analysis and resolution ERP security application incidents registered within the UNDP ticketing system and other inquiries
Test and troubleshoot new system components in the test environment and provide support into the current production system.
Mapping out new features & fixes for the existing User Provisioning system based on user requests and known deficiencies.
Document new features & fixes for the current User Provisioning System on schedule.
Creating content based on incidents’ findings or knowledge articles for new rollouts/features to strengthen the GSCB’s overall capacity to render support.

Competencies

Required skills	Oracle Developer experience with complex hands-on development and implementation of change requests to user profile administration is required;
Desired skills in addition to the competencies covered in the Competencies section	Knowledge of Active Directory and Single Sign On product is an asset; Knowledge of security technologies and concepts is an asset; Operations experience running production environments is an asset; Understanding of ERP Architecture is an asset; Understanding of Oracle Cloud Architecture is an asset.
Required Language(s)	Fluency in English is required
Professional Certificates	ITIL 4 Foundations certification is required Prince2 Foundations is an asset.

*Cross-Functional & Technical competencies*
*Thematic Area*	*Name*	*Definition*
Business Direction & Strategy	System Thinking	Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
Business Development	Knowledge Generation	Ability to research and turn information into useful knowledge, relevant for content, or responsive to a stated need
Business Development	Knowledge Facilitation	Ability to animate individuals and communities of contributors to participate and share, particularly externally
Business Management	Digital Awareness and Literacy	Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed
Business Management	Customer Satisfaction/ Client Management	Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.

Required Skills and Experience

Minimum Qualifications of the Successful IPSA

Min. Education

requirements

Bachelor’s degree in computer science or related field;

Min. years of relevant work experience

Two (2) years of overall IT experience with oracle application technical knowledge or two (2) years of extensive user account and profile administration experience.